Rick Hendrick Chevrolet Duluth

Started on a Monday evening. We were looking at a 2012 Mid sized SUV, Equinox, We were attracted to this dealer because of there advertising of getting people with low credit scores great rates with low m Mid sized SUV, Equinox, We were attracted to this dealer because of there advertising of getting people with low credit scores great rates with low money down. We fell in to that trap. After spending a hour or so filling out all the credit info and the sales person looking over our trade in we were told that we could not be approved. Now we are first time buyers but I had a credit score over 700 and my wife the same, we needed a co singer. After running our cosigner and us together they said "congrats we have got you approved for a 2012 Malibu. We told them that we were looking at a Equinox, and that a Malibu was a waste of our time. They pretty much forced us to test drive the Mailbu, and after we told them no, it seemed to xxxx of the Sales guy. Another hour goes by and they find us a stripped down 4 cyl Equinox. Now granted the vehicle we were trading in was a 2000 but it had leather sun roof and every option you can get in 2000. Why would i look at a base model car when i drive a LUX version of what i already have. We gave them our monthly payments, and our terms of the sale, $350 a month for 72 months $3k down, on a $24 car, should be doable. We negotiated all night till i finally asked for the order from the bank. I wanted to see the approval sheet from the bank with the rate, and terms for 72 months. Mr Carson said i quote "Do you really need to see that to sign this deal"? xxxx yes I do. Come to find out they had us approved at 1.9% all night and were trying to re-sell my wife and I the rate back at 2-4% higher. After that I asked for my title back on my trade, which has a NADA trade value of $3500 which they offerd $200 to take care of my "problem". I was told that I needed them because no one else would approve me and that they were the only ones who could get me in a new car. Wrong, some one else got me in a new car. The worst part is that they shopped me arround, placing my Credit infront of 44 different lenders, this is not a GOOD THING. I have a open case with the BBB and all three Credit Company's against this dealer. DO NOT PURCHASE FROM THEM. They were pushy and rude, will take advantage of younger (25) and new buyers. DO NOT WASTE YOUR TIME. GO TO CARMAX!! They might not negotiate but they are friendly and to the point. Rick Hendricks makes their money off of Screwing people into cars. Glad i am not in bed with that for the next 6 years! More

Total waste of time. They make you wait for hours. They price the car higher than MSRP and their internet salesperson just lures you to come to the store. They say they would beat other dealers price but c price the car higher than MSRP and their internet salesperson just lures you to come to the store. They say they would beat other dealers price but cant even come close. More

This was the absolute WORST experience I have ever had with a dealership. We were lied to and treated like we were idiots. He made very sarcastic and condescending comments right in front of us. Basically with a dealership. We were lied to and treated like we were idiots. He made very sarcastic and condescending comments right in front of us. Basically told us we were idiots. Pushy does not even begin to describe it. I felt like I was being bullied into purchasing a vehicle I didnt even really like. We were lied to about pricing on two vehicles. They would not budge on price on the truck my husband was interested in and the next day, the very same truck (a used truck by the way) was listed on their website for $5,000 LESS! When we initially inquired about a truck, we were told it was already sold by their dealership in Alabama, but it was still listed on the website several days after that. We were told a vehicle was a certain price, but showed up on their website for $2,000 LESS. They cant even get that right. By no means will we ever go back to this dealership nor will we refer anyone there. We are letting everyone we know about this terrible experience. They wasted 5 1/2 hours of our time in 2 days. Dont waste your time going in there. There are plenty of other dealerships around. Despite what they try to make you think, you can do business elsewhere. And get treated with respect!!! More

Liars, pushy and absolutely followup. Only interested in Liars, pushy and absolutely followup. Only interested in making the sale. Worst sales experience ever. Told me I was already approved, come to find o Liars, pushy and absolutely followup. Only interested in making the sale. Worst sales experience ever. Told me I was already approved, come to find out the shopped me around leading to excessive inquiries on my credit report. Their RAAP program is JOKE . said they would do certain things after sale and have not followed through with promises. STAY AWAY. They also do not return calls, sales managers and financial people are horrible as well More

Bait-and-Switch at Rick Hendrick Chevrolet Duluth, GA Everything I am writing here is truthful, and is not embellished or exaggerated. I saved a copy of each web site to my personal computer. After f Everything I am writing here is truthful, and is not embellished or exaggerated. I saved a copy of each web site to my personal computer. After finding a "web special" and setting an appointment, the salesman said it was sold and tried to up-sale me on a van nearly $3000 more. After several suspicious events (too many to describe here), I called the dealer back that same day and was again told the van was still for sale. For over two weeks after my visit, this "bait" van was still on their web site. At LEAST 4-5 people were conspiring in this Bait-And-Switch scheme. Summary - 1) The web site intentionally had a misleading van for sale located over 600 miles away. 2) The phone reservation lady lied to me twice about the van being on the lot. She might have been told the wrong information OR her computer was not updated. Either way, her story that she told to me changed. 3) The salesman lied to me in person at least three times. a) The car was sold, b) he walked past it yesterday, c) it is being shipped to Texas. 4) The finance manager conspired with the salesman in the lie about the van being sold. 5) The Texas salesman verified my suspicion that the van was NEVER in GA since it NEVER left Texas. 6) The Duluth dealership should make this right if they really have integrity as their web site says. 7) The Bait-And-Switch conspiracy continued at least two more weeks. If you want the full details, email me for the full story. junoflydog(at)aol(dot)com I will NEVER trust this deceptive dealership. More

Very, very, very pushy. I came in with an exact idea of what I wanted to look at and wanted to test drive 2 cars. It took them 2 hours to let me test drive 2 cars. Even then, neither was what I wanted to d what I wanted to look at and wanted to test drive 2 cars. It took them 2 hours to let me test drive 2 cars. Even then, neither was what I wanted to drive! Instead of a 2011 Cruze, they gave me a 2012 Cruze with different features to test drive. Then the BIG one...instead of a base model 2012 or 2011 Malibu, they "COULD NOT FIND" any of these so they would only let me drive a fully loaded Eco drive 2013 Malibu. Nothing is the same about that car! Not the engine, not the features, the seats....nothing. So I have no idea of what the car I actually want drives like. They only wanted to introduce me to 4 salesmen, pass me back and forth, try to get me to spend money, and upsell their stupid dealer add-ons like $500 security systems, $300 tinted windows, and $200 door guards. NEVER going back and will not purchase there. More

Terrible experience with sales department. The sales deparatment manager, Mr. King, was absoutely appalling. They refused to listen to what I wanted to purchase and instead kept attempting to upsell fea deparatment manager, Mr. King, was absoutely appalling. They refused to listen to what I wanted to purchase and instead kept attempting to upsell features I specifically stated I did not want. He became very angry when his terrible examples of why I should pay $10k more for a vehicle were thrown back in his face, as they were fabricated theory he was making up on the fly since he couldn't be pushy anymore. I won't go back again. More

"GM certified per owned" does not live up to its claims as the "industry best" "reconditioned to factory like standard". "we inspect it all so your don't have to". Battery was weak on th its claims as the "industry best" "reconditioned to factory like standard". "we inspect it all so your don't have to". Battery was weak on the drive home. Two days later it wouldn't start. Dealership said they would send a check for a new battery. Invoice has been faxed three times to the corvette manager and once more to another manager at her request. Still no check. Voltage check of battery is part of the check they are supposed to do. Leather dash was rippling up and required it to be pulled out and glued back down. Paint has several large chips and is sandblasted in other areas. I doubt any part on the car was reconditioned. To be fair GM customer service said all of those problems are ok and would meet "the industry best standard". The dealership did offer me a car wash to "make you happy". Also check the BBB ratings. The are at a b minus More

Great Service!! Everyone was friendly and customer service was great, from the sales associate, finiance manager, service department and others. I will be sending friends and relatives to this dealers service was great, from the sales associate, finiance manager, service department and others. I will be sending friends and relatives to this dealership! More

Erik King, as a sales manger, should move out of his position ASAP! All he offering is just a bad and lazy customer service. He dosn't even know what he could offer for customers to make a deal. I even position ASAP! All he offering is just a bad and lazy customer service. He dosn't even know what he could offer for customers to make a deal. I even felt like I was ignored by him. My salesman was controlled by him behind me, and didn't do anything for me. Erik King didn't want to offer not even negotiation to search another vehicles for me. I wouldn't refer him and his location to anybody. More