Rick Hendrick Jeep Chrysler Dodge Ram FIAT

I cannot express adequately enough my experiance with Rick Hendrick Jeep, Chrysler, Dodge in N. Charleston..Especially Lou Baker..I have transitions in my life that escelated my anxiety concerning the pu Rick Hendrick Jeep, Chrysler, Dodge in N. Charleston..Especially Lou Baker..I have transitions in my life that escelated my anxiety concerning the purchase of a car. I had no reason for concern. Lou understood my needs, my situation and desire for the car I needed and wanted..(sometime need and want can be a conflict) Lou guided me in making a smart choice for me without compromising my financial need or personal style. He patiently worked with me for 3 weeks, never in that time did I feel pressured. I felt I had a someone wanting to look out for my best interest not, MAKE a sale but, take care of ME..He worked with me and put me at ease from the first contact, thru what most times is horrific process of paperwork..WHICH brings the matter of paperwork..Thank you to the staff who gave me the best possible experiance. Mr Craig Dilly who worked with Lou to give me the best incentives and price, Cliff Parish who was helpful in the chosing of the best warranty, maintenace plan and financial rates. I am a middle age female who for the first time in her life had to make a financial step on her own..this one for me I thought was going to be scary, full of tension, and pressure ..I was wrong.. Mr. Lou, you could not say enough good things about Rick Hendick's and his "family"..You were right..(which includes you Mr. Lou thank you,) More

The the reason we have submitted a review is because the purchase of our PT Cruiser from Rick Hendrick Jeep Chrysler Dodge in North Charleston was the best experience we have ever had with an automobile dea purchase of our PT Cruiser from Rick Hendrick Jeep Chrysler Dodge in North Charleston was the best experience we have ever had with an automobile dealership when purchasing a car. In particular, we would like to note our salesman, Mr. Greg Weber, as an outstanding salesman with the greatest salesman qualities that others would do well to imitate. We have known Greg since our first contact with him in 2009. We were in the market for a different car that would allow me to get into and out of the car with somewhat greater ease than the Ford Taurus we own. That is not to say anything negative about our Taurus, it is just that it is not designed well for people who are mobility impaired to enter and exit easily. If I had not become disabled, we would have remained content to stay with our Taurus. Further, my wife won't drive a truck or van that would have served as well as the PT Cruiser. We needed a flat floor or a shallow floor well so that my wife or I could lift my legs into the car with less effort and humiliation. When we explained our situation to Greg, he is the first salesman we had encountered who actually listened to our problem. He thought for a few moments and then said, "I think I know just the car. I have sold several of these to people with your situation." When my wife sat in the drivers seat, she was thrilled. We had found our car. Before we started, I had explained to Greg that my wife, in particular, and I detested high-pressure sales tactics. I used the illustration of our experience with a time-share sales boiler-room. The hook was that we would get $50.00 and some coupons to good restaurants in our area if we would listen to the 'presentation'. My wife only agreed to take the "invitation" because she wanted the $50.00 and the coupons, the coupons more than anything else. Don't ask. We went to listen to the 'presentation', that turned out to be an extremely high pressure sales pitch to buy a time-share. The original price was $50,000.000 and $750.00/mo. maintenance fee. My wife kept saying, "No" as they brought different higher and higher sales pressure 'managers' in to close the deal. Eventually their offer got to just $500.00 for a purchase price and waiver of the maintenance fee. My wife looked the 'manager' straight in the eye and said (and I will never forget this), "No, not until I have had a chance to think about it. Now where is my $50.00 and my coupons?" So Greg knew exactly who he was dealing with and adjusted accordingly. I live on a fixed income and my wife makes a modest income. With my health being what it is, we have issues with money if I have a health crisis. We had several, which consumed our ability to make a down payment. But Greg patiently stayed in touch with us, never pressuring us, just reminding us that he and his dealership were still there. My wife and I decided, after looking at dozens of other cars, that the PT Cruiser was the car that would best meet our needs. We decided to make a commitment to Greg that when we were finally ready, he would have the first shot at us, that we would not go anywhere else until he and Rick Hendrick Jeep Chrysler Dodge in North Charleston had had their chance to sell us a car. Finally, we were ready. The deal that we received at Rick Hendrick Jeep Chrysler Dodge in North Charleston was very satisfactory. We bargained in good faith, back and forth, and finally settled on a price and conditions that we found acceptable. Due to the decrease in our income with the onset of my disability, we had encountered some difficulty making our mortgage payments on-time and lost our house to foreclosure. We also had some other credit problems. The financing manager at Rick Hendrick Jeep Chrysler Dodge in North Charleston (and forgive me as I have forgotten his name, a side-effect of the medications I take, but I do remember that he goes to the same church as we do) worked very, very hard to get our car financed and was finally successful. When we drove home in our new used PT Cruiser (it was new to us, even if it was used), it was with a feeling that we had been treated better than well by Greg and Rick Hendrick Jeep Chrysler Dodge in North Charleston, but that we were the only customer they had ever had and had thus paid appropriate attention to us. We agreed that we have never been so satisfied with a car purchase before. Kudos to Greg and Rick Hendrick Jeep Chrysler Dodge in North Charleston. If you are in the market for any kind of vehicle, there is not a finer place to acquire one than through Greg and Rick Hendrick Jeep Chrysler Dodge in North Charleston. More

I do not normally write reviews - however, in the case of our purchase of our 2011 Dodge Ram, I feel it is necessary. I do not like the process of buying a car in general - the experience and the game playi our purchase of our 2011 Dodge Ram, I feel it is necessary. I do not like the process of buying a car in general - the experience and the game playing is a turn off to me. I have learned to accept this as something to be endured in order to get what we need. However, at the Rick Hendrick dealership in North Charleston, the sales person we dealt with: Donny LaVassar, made our experience terrific. I gave him a list of what we were looking for, along with a budget. He handled the situation exceptionally well. I did not feel pressured or pushed into something I wasn't looking for. Communication was excellent and he answered all of questions quickly, even responding on his day off. Although, what we were looking for was not on the lot - the manager assured us that he would find us the vehicle. They were able to do just that. My husband loves his new truck and we had a great experience with no turmoil. I highly recommend Donny LaVassar and the Rick Hendrick dealership in North Charleston. More

I have purchased several cars from this dealership and will continue to in the future. I also only take my cars here for service as I trust the service department to not have me do work I really do not n will continue to in the future. I also only take my cars here for service as I trust the service department to not have me do work I really do not need. Always friendly and helpful, several items have been done at no charge. More

wow, Iv bought over 20 new car in my life and I have to say that this has been the best car buying expereiance Iv ever had,,bar none,,from the sales person to the new car manager to the finance office ever say that this has been the best car buying expereiance Iv ever had,,bar none,,from the sales person to the new car manager to the finance office ever the great lady the deliverd my car, what a great job,,thank you and GOD BLESS More

I had a wonderful experience at Rick Hendrick in North Charleston. They were willing to work with me where a dealership in my on home town did not act interested in looking for me a Jeep Liberty. When I c Charleston. They were willing to work with me where a dealership in my on home town did not act interested in looking for me a Jeep Liberty. When I called Stan Turner @ Rick Hendrick, he was more than nice over the phone to me, he was going to look until he found me what I wanted. He did find it and I am enjoying my Jeep Liberty to the fullest. Thank you Stan and the rest of the crew at Rick Hendrick Jeep Chrysler Dodge on Rivers Ave. in having faith in me. More

This is an exceptional dealership. I recently purchased a new Jeep, and the entire staff was friendly and very cooperative, from the salesman all the way to the manager. They worked with me in financing t a new Jeep, and the entire staff was friendly and very cooperative, from the salesman all the way to the manager. They worked with me in financing the new vehicle, and even with my trade in. I could have not been any more satisfied with the work of everyone at this dealership. More

I quoted a price that I would buy the jeep with little confidence it would be accepted concerning other dealerships barely responded. Stan said we had a deal if my trade in lived up to billing. I took the confidence it would be accepted concerning other dealerships barely responded. Stan said we had a deal if my trade in lived up to billing. I took the gamble and drove two hours to hold them to their word. To my surprise they honored their verbal commitment and I was in and out in two hours on my way home with a new Jeep. They made a commitment sight on unseen on my trade based on my good word. This is unheard of in the car industry based on my experiences. They have certainly have earned my business for any future purchases. More

This was the fifth car I have bought from this dealership and the third from Donny. I have always had a great experience here and I will never buy another car from somewhere else. It's always easy and pain and the third from Donny. I have always had a great experience here and I will never buy another car from somewhere else. It's always easy and painless. The customer service is great and you are part of the family. Make sure to ask for Donny and you will be well taken care of. More

Had a great deal at Rick Hendrick, One of the most laid back and friendly dealership I’ve been to. My salesman Donny, wasn’t a pushy up tight guy salesman. He never called me the day after to follow up wh back and friendly dealership I’ve been to. My salesman Donny, wasn’t a pushy up tight guy salesman. He never called me the day after to follow up when I took my Jeep Wrangler home for a trail run which I thought was really cool. In fact I’ll will diffidently seen him more business. Thanks Again More