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Rick McGill's Airport Toyota

Alcoa, TN

4.8
1,150 Reviews
Call Dealership (865) 970-2615
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3145 Alcoa Hwy

Alcoa, TN

37701

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1,150 Reviews of Rick McGill's Airport Toyota

May 23, 2023

Great service, no pressure to buy extras or do recommended work immediately. Very professional and friendly. More

by K.Rice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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May 20, 2023

I've been coming here for service for several years and with the exception of one issue, have not been dissatisfied. However, I must disclose that this dealership as well as the one in Jacksonville, FL hav More

by tnbuckaroo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
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May 19, 2023

Service was quick and professional. Helped resolved issues with Volume on GPS and connect my appleplay More

by girlsquirrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robynn
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May 19, 2023

the service was quick and thorough and the service managers were very nice and respectful More

by grayfox_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can not remember her name as the 1st service mgr i talked too
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May 04, 2023

Everyone's helpful and friendly . Great and reliable service . Highly recommend to friends and family . More

by tbone4439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBBYN HICKS
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May 04, 2023

Service technician excellent, well trained, caring and attentive. Service cost not competitive. Should perform competitive quotes on non standard work suggested. More

by rwmcleod1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Mckinney
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May 04, 2023 -

rwmcleod1 responded

Waited approx. 5 hours on standard 30000 mile service, cost not competitive, especially EFI cleaning as suggested by dealer. Waiting room turned 2 hrs or greater, Associates well trained and excellent. Can’t see this business being a long term growth business. Toyota brand being is major strength,

April 29, 2023

It was satisfying, they did the work I asked for and did not try to push other services on me. The only problem I did have was the text informing me of the progress kept asking me to approve and sign an in More

by j7waddell
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
did not get names
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April 29, 2023

Do yourself a big favor and STAY AWAY. ..sales not too bad but service dept is horrible! Tried talking to management-no help whatsoever. More

by mf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
salesman was leaving soon after purchase
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April 28, 2023

I had a great customer experience. Fast service and a friendly, professional staff made this a great visit. More

by kropcop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Garcia
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April 28, 2023

Very nice and friendly, great customer service! Was quick and the work was done excellent! More

by lloy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
a very nice lady blond hair super friendly
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