I took the reviews on Cars.com at face value. I was wrong for doing so. I'm starting to believe Ridgeland Auto World simply creates accounts on Cars.com and makes false reviews in order to lure buyers. I purchased a 2006 Corvette from Jeffrey and Marc and have had nothing but the absolute worst customer service and attitude I have ever seen in a dealership since then.
Let me give you a little insight into where I am speaking from. I'm not new to car dealerships, the auto industry or sales and customer service. Not by a long shot. I grew up in the auto industry, as a matter of fact. My grandfather was a retired GM executive, working there since the day he came back from WWII until his retirement in 1977. My mother was a Chevrolet dealership General Manager for almost the entire 1980s. While I was in high school, I worked in the body shop of a Cadillac dealership near home. I currently make my living in the automotive industry, to this day. I am not new to cars and car buying.
So back to my purchase...
I live in Memphis, TN. After searching for almost 6 months, I finally found a Vette that was within the parameter of years and miles that I was looking to purchase. It was VERY high on the range of price I was willing to pay, but I was looking at this purchase as a weekend driver that was going to be a "garage Queen" for the most part and only driven on sunny weekends as I travel extensively for work during the week. I wanted it just right. Anyone who grew up when I did, where I did, with Corvette in their blood, knows that it isn't a purchase you take lightly and it is a long-term investment of time, money and passion. So I read all the dealer reviews, weighed the options and took the plunge. Drove the 3 hours to Jackson, MS and made the purchase of what I was hoping would be one of my dream cars and a check on my "Bucket List." I was wrong.
I drove the Corvette home on a Saturday afternoon. Parked it in my garage and detailed it for hours. Wasn't able to drive it again for several days as it began raining almost daily for a week. If there's one thing I learned from my father (and I learned more than this...I hope) as he was an avid classic muscle car collector himself, up until his death, was that you don't drive them in the rain, you don't drive them in the snow and you don't drive them like an idiot. End of story. On my third time of actually having the chance to drive my Vette (this was less than one week and less than 300 miles), I had a check-engine light come on. I immediately took it to my local GM dealer (whom I have had a long-term relationship with having bought my last 3 vehicles from and serviced with) and they ran diagnostics to find that the engine had a faulty air-intake system that, if not replaced, would cause complete engine failure in short time.
I emailed Jeffrey and Marc about the issue. Asked them to be "stand-up" guys and handle the situation with the attention that it rightly deserved. I did not ask them for full repairs. Did not become profane or belligerent with them over the matter. Did not ask for anything more than what was an obvious standing problem with the very expensive Corvette to be repaired at ONLY 50% cost to them. An even share. Down the middle. Just as they said they would the day I bought it.
The advise and response I received from Marc and Jeffrey was to:
1. have the check-engine light shut off.
2. drive the vehicle without concern for the issue.
3. If I felt they owed me anything for the manufacturer suggested repairs and to drive a safe vehicle, go ahead and sue them.
I am currently in the process of filing suit against Ridgeland Auto World. Please save yourself this trouble. Don't be "taken for a ride." There are plenty of vehicles available, both new and used, of every make, model, year and mileage. Head on down the road and save yourself the unnecessary headache of dealing with Ridgeland Auto World that I am now enduring. You may never thank me, but you'll thank yourself!
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