My Review Of Right Honda:
Gary and Justin,
When working with people such as you it is quite clear to us why Right Honda has been successful and will continue to be. Not having made an appointment, we naively took your time and became your priority. However, at no point did we feel that your plans for the day were more important than us. We immediately recognized that from the time we set foot at the dealership we were made to feel that we were the most important people on the premises.
Although we had communicated through the internet we were going to purchase an Odyssey today after all our research, information, and competitive info was collected from the other 7 Honda dealerships, you spent your time with us providing additional information and insight into the vehicle. We would not have been surprised had you applied immediate pressure to us for purchasing from Right Honda. You didn’t know if we were going to cut our time short. You didn’t apply the pressure but found our key concerns and questions, educating us while at the same time building within us a confidence and trust in you, your expertise, and the Honda product. Your lack of pressure was most appreciated. However, ultimately it was your style and demeanor at the “right” pace (no pun intended) that enabled us to stay and complete the deal. Certainly, your willingness to negotiate and tell us your wanted our business played a part in our decisions. But, when it comes down to it, people sell to people and you did it right.
Kathie and I were thoroughly impressed with how you kept us informed about what was happening in the process and that you were staying on top of it. Although you may have been involved with other people or responsibilities, we never felt that we were less than number 1 on your list and you were spending an appropriate amount of time making the process as quick as reasonable.
Another characteristic where we were impressed was the new car orientation. The Odyssey has numerous features and your ability to go through them with a level of expertise definitely spoke well of Right Honda’s commitment to training its people. We know there is an expert source available. And, if there is that question that sits in the obscure corner, we know that you will research it and help us to the right answer.
Each of you made today’s experience something that will have us talking to our family, relatives, and friends.
Alan and Kathie Butters
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