Right Toyota - Service Center

Old school customer is an idiot mentality. Hose you in service, condescending try to lure you into repairs that are not required and over priced.. Customers are seen as prey. Pretty bad culture. I tried service, condescending try to lure you into repairs that are not required and over priced.. Customers are seen as prey. Pretty bad culture. I tried buying a car there and it is the old " I need to get my manger to come twist your arm" 80's style dealership. More

Total Rip-off! Bring your car in for a little service problem and they upsell you on everything. Brought our Sequoia in for a noise while breaking. Cost $1,100 of upsell service. They even charged 2 hou problem and they upsell you on everything. Brought our Sequoia in for a noise while breaking. Cost $1,100 of upsell service. They even charged 2 hours of labor to look at the brakes - no trouble found! Problem still exists. This is not the first time we have been subjected to their "Up Sell" tactics - EVERY TIME WE BRING OUR CAR IN! Fortunatley I will never use them again. More

This dealorship s duplicitous. They overcharge for the vehicle, then they quote you one price and change the price in the contract. If you choose to go the this dealorship make sure you read the contract vehicle, then they quote you one price and change the price in the contract. If you choose to go the this dealorship make sure you read the contract thoroughly. They added in so many fees in addition to doc fees, taxes and maitenance . Don't be fooled by their niceness. Go to another Toyota dealorship. More

I brought my vehicle in several times to the service department while still under warranty for the same thing for nearly two years, they kept giving me excuses. Once my warranty expired - all of a sudde department while still under warranty for the same thing for nearly two years, they kept giving me excuses. Once my warranty expired - all of a sudden - they knew exactly what it was and it would cost me $1600!! They claimed they never spoke to me about the problem even though I brought it in at least 5 times in the last two years. They claim they document the reason for visit - be careful and make sure you document every complaint and every visit to their service deparment!! They have never documented any of my vehicle concerns but ONE. Don't let them write anything down - make sure it is in the computer and you get a COMPUTER print out stating everything they were supposed to do or check during the visit- they are LIARS!!!! On another occassion they claimed they changed my oil, when I brought it home it was leaking so I took it to a different business the next day - the oil pan was severely damaged and leaking oil everywhere. They told me they were suprised that Toyota service department didn't think to mention this to me! In addition to the oil pan damage, Toyota returned the car to me and now my driver's side door would not lock! I don't know how they managed this. I will never trust these people. More

This list of complaints are long. As large as Right Toyota is...they only had 1 car on the lot that I could finance. Really? As a bonus, the credit manager threw in GAP insurance...big hint that you Toyota is...they only had 1 car on the lot that I could finance. Really? As a bonus, the credit manager threw in GAP insurance...big hint that you are overpaying for the car. I knew this but was desperate. I had to return two more times to resign the loan papers. Why? The finance company wouldn't finance based on the selling price...because it was an extorted amount over list price. Amazingly enough the finance company called me after the loan was approved for a "survey." When I returned the call, the gentleman begged me to stay on the line as a manager wanted to speak with me. He was questioning how many loan documents I signed. A week after the purchase was finalized, the car wouldn't start. I had the credit manager's assurance that if the car had issues that they would repair it. That is a joke. I called prior to towing from Tempe to North Scottsdale. I was told they would pay the tow and fix the car. After the car sat at their location for 2 days with no return calls, I went there. I told them it was the fuel pump but per Tracey, they were unable to read the computer codes and repair the vehicle because they were a TOYOTA DEALER and the car was an Oldsmobile. Really? How does Right Toyota justify the certified inspection that they guarantee? Hey Toyota, Midas can read the codes. So after loosing $160 on a tow, I went to Chapman Chevrolet. What a wonderful experience. My first clue I was at the right place was all the high-end model vehicle being brought there for service..Mercedes, BMW, etc. I guess with all the problems Toyota has encountered recently, KARMA has come to Right Toyota. More