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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,285 Reviews

1,285 Reviews of Right Toyota - Service Center

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December 26, 2023

Great Daniel Vick always takes care of me have been going there since I bought the car. More

by rustyhamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Vick
Dec 28, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

December 20, 2023

Efficient and professional. Convenient and well managed. Filler to get to 15 words. Go cubs More

by wjbloomenthal
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel vick
Dec 26, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

November 07, 2023

Top notch! ! very detailed. Amazing communication. Daniel Vick is a unicorn in his field. Grateful. More

by RSMALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Vick
Nov 07, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

October 11, 2023

Junior great always takes good care of us. Time could be cut down and don’t schedule everyone at 9; am More

by hartmannbuster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
Oct 13, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

October 01, 2023

1. Low selection. 2. Price gouging (i.e recent "used" vehicles cast like new. 3. I applied for a job there and interviewed and never heard back from them, after I leased 2 vehicles there. 4. At 20,000 More

by baranoww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember.
Oct 02, 2023 -

Right Toyota responded

Baranoww, we are sorry you found our dealership lacking in the areas you presented. 1. Inventory is still short with Toyota due to the chip shortage, but we are receiving vehicles daily. 2. The dealership prices vehicles according to the market and some models have market adjusted pricing. 3. We appreciate you being our customer and leasing two vehicles from us. Being our customer does not obligate the dealership to employ you. 4. Our service advisors make recommendations according to what is found in an inspection. The customer can decide what is the best course of action and if you do not wish to address the tire issue, that is your prerogative. Matt W. - CR Mgr. - Right Toyota

September 26, 2023

I was able to schedule an appointment within the week…I was met with service representatives that were swift & organized….they were able to complete my requested service for less than the original estimate More

by KARLISULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Swaine:this was my 2nd experience with Cody; personable & appropriately direct; an asset to this dealership
Sep 27, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

September 06, 2023

Very good timed service, clean ,quiet and spacious waiting area. While waiting can have some hot or cold beverages. More

by Amariamma09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich, Matt
Sep 07, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

September 05, 2023

Excellent service department. Service advisors are friendly and trustworthy. Work is done in a timely manner. I never have to wait more than two or three hours for service to b More

by Bjwazii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Terp
Sep 06, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

September 01, 2023

At 55 yrs old have bought a lot of cars through my life this was the first time I didn't feel sick to my stomach during the process More

by AZ dreaming
Recommend Dealer
Yes
Employees Worked With
Christian our salesman. A+++++
Sep 06, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 30, 2023

The last 2 service visits had 3 work-concerns that were not needed or required by a related work item. I was told that my account records didn't list the 3 items within the normal mileage driven. I save al More

by jlmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
O. Delgado, Daniel Vick
Aug 31, 2023 -

Right Toyota responded

We appreciate you sharing your feedback about your recent service visits with us. We apologize for any frustration or inconvenience caused by the concerns that were identified during those visits. Your experience is important to us, and we deeply regret any miscommunication or unnecessary work that was performed. We understand the value of accurate diagnosis and transparent communication when it comes to servicing your vehicle. We apologize for the discrepancies between your account records and the actual mileage driven. We should have provided a more thorough explanation of the reasons behind the recommended work, especially in relation to the specific mileage intervals. Your feedback highlights the areas where we need to improve our communication and transparency in the service process. We take your concerns seriously and will use them as an opportunity to enhance our processes and ensure that we provide accurate and necessary recommendations to our customers. If you have any specific concerns you would like us to address or if you would like further clarification on the work that was performed, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.

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