Rimrock Subaru

Rimrock Subaru
324 South 24th Street West
Billings, Montana 59102
(406) 651-5200

Manufacturer: Subaru

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Twenty-Four Month Rating: 4.1/5
10 Reviews
Rimrock Subaru

Overall Score: 4 Star Rating4.1



About Rimrock Subaru
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unhappy subaru owner
5/18/2012 2:43:08 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Dave in Service, R. Ernie Lee General Manager

My Review of Rimrock Subaru:
I was solicited by the service manger to trade my car. Service should SERVICE the car. If I wanted to trade I would have gone to sales. Illegally obtained the title to my car. Refused to return title when bank asked for it. Stole my out of state plates and tried to sell my OWN car back to me for $5000 more than owed on it. MR. R. Ernie Lee REFUSED to return title even after myself, bank, Colorado DMV and Montana DMV dealer division told him too. Parts such as luggage rack cross bars and hitch cover were missing along with car registration and out of state plates when "certified used car" MY CAR TO START WITH was returned to me. Still had MY dog hair and coffee that was spilled in car.

I called Subaru of America to file a complaint, they called Mr. R. Ernie Lee on my behalf. Then Mr. R. Ernie Lee had the audacity to call me at work and tell me "that everything related to may case was ON HOLD until I called Subaru of America back and said I was happy with the dealer and my car purchase." My car was NOT purchased there is it was purchased as Hadwin White Subaru in Conway South Carolina!!!

This dealer does everything it can to take advantage of single women.

I WILL NEVER PULL ON TO A RIMROCK CAR LOT AGAIN!.

This was the ABSOLUTE worst customer service experience I have ever had. Beware and protect your wallets.

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LegacyLimited
4/21/2012 12:16:38 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: don't remember

My Review of Rimrock Subaru:
Customer service was very poor the dude (finance manager I believe) was very rude,I believe you are business of selling cars, not to think you are better than your customers, Would never recommended this dealership if you want a new suburu go to placer motors in Helena 1000% better

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mcmasters911
9/10/2011 2:07:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlos Renova

My Review of Rimrock Subaru:
I love my Alien Green Soul that Carlos helped me into and I love Craig in Service for my oil changes. I will be back in 3 years!

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ladeeds
8/31/2011 5:21:48 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tammy

My Review of Rimrock Subaru:
The service was good and sales staff very helpful. The purchase and paperwork went quickly. The dealer had sold most of their stock earlier in the month so the number of units were low and selectin limited. However, we found a very nice Outback and are pleased with our transaction.

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Gijimmbo
8/24/2011 12:20:21 AM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: BJ, Clay Green

My Review of Rimrock Subaru:
we bought a used outback and found out that it needed $4000 worth of repairs. We took it back and BJ and Clay have worked hard to try and find a replacement vehicle for us in the same price range. hope everything will work out soon. they are stand up guys.

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mlmarso
6/14/2011 5:54:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ernie Lee

My Review of Rimrock Subaru:
My experience with Rimrock Subuaru was top notch. The staff is very friendly and provide excellent customer service. They made me feel comfortable and answered all of my questions with honesty and integrity. I would highly recommend Rimrock Subaru!

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8realeskid
1/29/2011 4:11:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: ERNIE LEE

My Review of Rimrock Subaru:
I was traveling thru Billings on a friday morning and my subaru broke down and had to be towed.I was with my daughter and wife and we were all horrified that we would be stuck in Billings over the weekend as we had to be back in Portland on monday.Ernie the General manager got involved and put his best people on it and we were back on the road the same day.Imagine our surprise when the GM gets involved and takes a personal interest in his customers.At Rimrock all the employees truly care and go to great lengths to satisfy there customers.We witnessed this time and time again as we waited for our car.

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MichaelD59102
1/19/2011 10:37:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Johnson, Perry Fetsch, Ernie Lee

My Review of Rimrock Subaru:
Scott was very helpful. He worked with us from our first visit in November, thru our purchase in January. He was knowledgeable about the various Subaru Outback options, features, and models.

Scott was patient, had a positive personality, worked thru the entire negotiation process, and was a pleasure to deal with. I would heartily recommend him to family and friends.

Perry was equally knowledgeable. He explained all the finance/extended warranty/insurance coverage options without any pressure. He was pleasant, engaging and made our car purchasing process enjoyable.

Everyone with whom we've dealt to this point at Rimrock Subaru has been friendly and helpful. They are a pleasure to have in "our corner".

Thanks for an enjoyable purchasing experience!

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manship@montanadsl.net
11/30/2010 4:29:36 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Clint, Ernie the owner

My Review of Rimrock Subaru:
Thank you, my interaction with your business was top notch and exceeded my expectations. The sales people were courteous efficient and helpful. They stayed open late and picked me up at the bus station and transported me to the dealership. Everything was prepared so I could have a quick transaction and vehicle checkout and I was on the road.

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lilmsldbug@aol.com
4/11/2009 5:53:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ernie Lee, Steve Ericksen

My Review of Rimrock Subaru:
Ernie, I wanted to thank you for your assistance in purchasing our very first brand new automobile last week (March 7).

Steve Ericksen was beyond awesome and answered every question possible for us. We pride ourselves in being extremely well-informed and studied consumers and we were treated with the utmost in respect and professionalism by Steve and at the same time, we had fun with him and enjoyed our time during this stressful endeavor of such a major purchase. He came to work late the evening of Friday the 6th to allow us to test drive and fit-test an '09 Forester. THAT, is customer service. I am an extremely particular customer with high expectations.

Thank his colleague for calling him and letting him know that we were on our way...Tyson, Aaron? (Young man with dark hair and extremely long eyelashes) Thanks to him, too.

I appreciate being able to get the information necessary to make this kind of an investment and preferred that we had a sales representative like Steve who shared his knowledge and wisdom in such a way as it was not intimidating, ruthless, relentless nor cajoling and I want to thank him for that, please pass this along to him!!! His sense of humour was perfect for us, too!

Since I already have a fabulous automobile in my Forester, I won't need to come purchasing for things other than accessories...but please know that I have already told my friends and colleagues of our fabulous experience with Rimrock Subaru. Your partnering with Costco was a valuable tool for us and was a worth-while collaboration.

Again, thanks to you and Steve for a wonderful experience. By the way, I "officially" am calling the color of my Forester BLUE SPRUCE since it looks more like that than Sage Green *~)

Sincerely - Cheryll and Jim Bratvold

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