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River Front Chrysler Jeep Dodge Ram
North Aurora, IL
727 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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727 Reviews of River Front Chrysler Jeep Dodge Ram
May 27, 2011
We drove 70 miles to test drive an 05 Magnum R/T. I had We drove 70 miles to test drive an 05 Magnum R/T. I had been negotiating on-line with James for a couple of weeks along with a few other dealers with We drove 70 miles to test drive an 05 Magnum R/T. I had been negotiating on-line with James for a couple of weeks along with a few other dealers with Magnums. James came down in price right off the bat which lead to our setting up a test drive. In all the years I've dealt with "New/Used Car Salesmen", James was by far the most comfortable I've ever worked with. We decided to purchase that night. Although it took a while for the paperwork to be completed, we were very happy with our dealing with Terry in finance. Also a very likeable guy. Knowing we had a long ride home, James filled the tank for us. At $4.29 per gallon and a 19 gallon tank, we figured it was another $70.00 savings. There are a few minor issues that are yet to be resolved, however, I am very positive James will see them through for us. All in all, we feel the folks in and around the North Aurora area are fortunate to have River Front Dodge and staff to deal with. S. Kush More
by Fuzzington
Employees Worked With
James Brown
May 27, 2011
Went to buy a new truck. I feel the sales men did not know the product the best he should. I asked him what rear gear th truck has In it. He supposedly looked it up and told me a 390. Which is what I w know the product the best he should. I asked him what rear gear th truck has In it. He supposedly looked it up and told me a 390. Which is what I wanted. I received my build sheet from dodge and it has a 355 gear. I am kinda upset about this and not sure what I can do to get it fixed. Also I wanted to have the factory brake controller installed. He insisted they do not make one for the 1500. But I have since bought it online. Also The total price was more then he finally told me. And he snuck in some extras that I did not want and that cost 4 times more then they should. Also this dealer is charging for wheel locks. I received my build sheet and the wheel locks are included in my build sheet. So I should get a refund from the dealer, pluse tax and the finance charge. One of the extras he snuck in. I had to bring my truck back to the dealer to have it installed. It took 1 hour before they figured out what was going on? Then it took all day to have them install them. The extra is not a mopar part but the sales person assured me that they will say Dodge on them. Well they do not. Other then these little items I was pleased. More
by Gysnst2
Employees Worked With
Bob
May 26, 2011
Our overall experience was great. James has been very patient and willing to work with us even though I have been looking for a new vehicle for over three years. Our experience with james was so good tha patient and willing to work with us even though I have been looking for a new vehicle for over three years. Our experience with james was so good that everytime we went back to the dealership we asked for him. The price is good and james worked well with us, I only feel that all vehicles are overly priced and a customer never recieves what their trade in is truly worth keeping in mind that the dealer needs to make money on it as well. More
by Ceneed
Employees Worked With
James brown
May 11, 2011
We went to get warranty work for our Jeep at this dealerships service shop. We knew what was wrong and told them. They told us there is a $100 deductible on the work and we were ok with that. The dealerships service shop. We knew what was wrong and told them. They told us there is a $100 deductible on the work and we were ok with that. The service guy called us back and gave us about $800 worth of work that was needed and none of it was covered under warranty. We told them not to do the work because it didn't sound right to us. When we got there we were suddenly told that there was a $100 check out fee which we were not aware of, but the guy claimed he told me which was not true, and nowhere was it in writing. I believe they did this because we were talking the car somewhere more reasonable. They claimed it was to check the car but we already knew what was wrong and told them. We argued for a bit and we were called liars, then the service manager proceeded to put a hand in my wife's face while arguing. After we said forget it let's just pay and get out of here they refused to take a check from us and said cash only, well we don't carry cash so they refused to give us our car so we ended up calling the police to come. Funny how when the police showed up the service manager suddenly reduced it from $100 to $50 just proving my case that he was a liar. I would never do business with these people again and me and my wife both own Chryslers. More
by bucs53
Employees Worked With
George, Randy Peterson
August 24, 2009
My wife and I were shopping used minivans. they had a van in the right mileage & age range, we test drove. Pleasantly, the salesman stayed on the lot. Their asking price was in the ballpark for a van i van in the right mileage & age range, we test drove. Pleasantly, the salesman stayed on the lot. Their asking price was in the ballpark for a van in top shape, but it had multiple mechanical, appearance, and interior defects. In fact, the upholstery was so worn, either a family of 8 live in it 24/7 or the odometer only showed 1/3 the actual mileage. Maybe the first owner, maybe the dealer, but somebody wasn't playing it straight. No interest on my part in doing business with a dealer that is either competence challenged or ethically challenged. More
by sholleran
Employees Worked With
Mark SomethingOrOther
April 05, 2004
Strange experience - we test drove a terrific vehicle overnight and came in witha nice trade and loan ready. Made offer on this new vehicle we really wanted, got song and dance from sales rep and mgr. a overnight and came in witha nice trade and loan ready. Made offer on this new vehicle we really wanted, got song and dance from sales rep and mgr. about our trade's value being "not even in the ballpark:." No negotiation from them - no exact price on new van, no exact figure for the trade. We left, next day we get the call from salesman that our trade was worth more, they had someone who'd buy it, blah blah blah. We ended up buying from Dempsey Chrysler Dodge in Plano, where we got an exact price on the new van, a fair price for the trade and a decent interest rate. <br><br> More
by LKGK1993
Employees Worked With
Leonard D. and Dave R.
November 16, 2003
Not-too-bad experience with service (minor repair) for older car, but very bad experience with sales manager. They tried to sell me a car at first which had repair problems. Then, they tried to play pri older car, but very bad experience with sales manager. They tried to sell me a car at first which had repair problems. Then, they tried to play price games. When manager was confronted, he was rude. I wouldn't buy from them. More
by Kelly
