Riverhead Auto Mall

We were 100% happy with the customer service with Josh. Everything went well except for the 0 I give to the finance dept. I can only refer people and friends that pay cash or finance on their own. We had Everything went well except for the 0 I give to the finance dept. I can only refer people and friends that pay cash or finance on their own. We had a very bad experiance with John in finance and waited more than 4 hours just to get in his office for 2mins and be sent away to finance on our own. Our thanks to Josh for trying to keep us sane durning the long and unreasonable wait. I know he lost a few cutomers durning that time. Upper management should be aware of this problem!!! More

I had been searching for a particular car and found it at this dealership. I live over 3 hours from the dealership and so called and spoke with Josh. He coordinated for the deal over the phone and kept his this dealership. I live over 3 hours from the dealership and so called and spoke with Josh. He coordinated for the deal over the phone and kept his word. Everything worked smoothly when I arrived. More

It is my recommendation that when dealing with Riverhead Auto Mall you call Josh Banks. This gentleman went up and beyone for me throughout the entire transaction and I can only speak from past experienc Auto Mall you call Josh Banks. This gentleman went up and beyone for me throughout the entire transaction and I can only speak from past experiences, I have never had a car buying experience in which the person has gone to such lengths as Josh has. The entire staff at the Riverhead Auto Mall was phenominal, however, Josh was really really a pleasure to work with. Best of luck to you in your car purchase... More

I purchased a used vehicle ( 2003 Accord ) after trading my 2001 Sentra in. I was lied to before I began the process. I was told a misleading percentage rate and my car note was off by $10.00 a month. The my 2001 Sentra in. I was lied to before I began the process. I was told a misleading percentage rate and my car note was off by $10.00 a month. The day I went to pick my vehicle up, I was given blank documents to sign ( my fault-viewers never do this no matter what the dealer saids ). The vehicle was delivered to me filthy ( red stains and dirt stains on the interior of the vehicle, mostly the roof area ). The dash board and interior were not dusted off ( I cleaned that myself with armor all ). The previous owner's insurance card with her address and other info were still in the glove compartment ( but the dealer told me he cleaned the vehicle ). On the way home, I realized that there was no oil change sticker in the window and had to call for that. I decided that since I had to return to the dealer for that, I might as well have someone clean the filth from the interior ceiling area. Just a few days ago I noticed alot of rusting or corrosion around the wheels and tire area on both the passenger and driver's side. When I called, a female in the service dept. of riverhead auto mall told me that it is probably rust and that I could purchase a brake dust cleaner from an auto store, spray it on the rust stains, and hose it off. I went to an auto zone in a nearby area and the clerk that helped me was very nice. He showed me the brake cleaner he had available, but told me the tires and everything would have to be taken apart and that he would not hose it off because the smell is very strong. Upon hearing this, I called back to the service dept. at riverhead auto mall and spoke to a male in service. The service guy told me that it needs to be checked out and set an appt for me to bring it in this coming week. I also noticed before then that the temperature guage inside the vehicle ( next to odometer reading ) is never in between the cold and hot symbols, it leans more towards the cold side. When I called, the salesman that sold me the vehicle told me it is ok. Since I am unsure, I am taking it to be checked out along with the other problem ( corrosion ). I will see how the service department is. Secondly, A friend of mines called to see about purchasing a vehicle. She was doing a trade in as well. She was given the run around. After taking her credit info, no one called her back to inform her of the status ( supposedly they have 17 credit companies they deal with ). She had to constantly call and call. She just decided to forget about it and go else where. More

They were happy to sell me the car, assured me of great customer service and that the car was still under both manufacturer warranty AND used dealer warranty good for 90 days, 3000 miles. 45 days after pur customer service and that the car was still under both manufacturer warranty AND used dealer warranty good for 90 days, 3000 miles. 45 days after purchase, had catastrophic failure on highway. 5 days elapsed without a diagnosis. No loaner, no rental car, extremely rude responses from all at the dealership when I asked for some kind of alternative arrangement while I waited for car to be fixed. Got nothing. I strongly advise all to stay away from this dealership. More