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Riverside Chevrolet Buick GMC Of Rome

Rome, GA

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365 Reviews

100 Highway US-411

Rome, GA

30161

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Showing 365 reviews

February 04, 2024

Have alot of Learning towards Customer Service, communication is there biggest problem and upper management on Service. More

by 777 Bravo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Blake
Feb 05, 2024 -

Riverside Chevrolet Buick GMC Of Rome responded

Hello, We pride ourselves on performing good work for our clients, however, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from our records. If you were a client of ours, please contact us directly at 706-295-9090 so we can investigate further. Thank you. Michael H. Service Manager

Feb 08, 2024 -

Riverside Chevrolet Buick GMC Of Rome responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (706) 295-9090 at your earliest convenience to discuss how we can turn this experience into a positive one.

October 06, 2023

Everytime we take our vehicles there they tell us what is wrong with them and then they come back with more issues. They never have parts needed for repairs and it takes weeks to get vehicle back. The serv More

by Unsatisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vickey McConnell
Oct 06, 2023 -

Riverside Chevrolet Buick GMC Of Rome responded

Hello, We pride ourselves on performing good work for our clients, however, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from our records. If you were a client of ours, please contact us directly at 706-295-9090 so we can investigate further. Thank you.

August 11, 2023

I repeatedly tried to ask your representative Kera about My vehicle and the miscommunication between herself and the claims support at Assurant, but she refused to deal with my questions. I trust this is n More

by bigom69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kera Service
January 13, 2023

We just purchased our first truck from Riverside. We went to quite a few dealerships looking for the perfect new truck for what we were needing and looking for. Riverside made the process super easy More

by Envygirl17
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Judd Baker
August 23, 2022

I have been left stranded 3 times in my new Equinox purchased in 2020. I called to speak to a service manager because I have an upcoming trip out of town with two infants and never got a call back. I g More

by Sissy
Customer Service
Recommend Dealer
No
Employees Worked With
Vickey McConnell
Aug 23, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

Hello Sissy, We pride ourselves on performing good work for our clients, however, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from our records. If you were a client, please contact us directly at 706-295-9090 Michael Helm, Service Manager so we can investigate further. Thank you.

Aug 24, 2022 -

Sissy responded

I did and after two days you still haven’t called me back.

Aug 25, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

Hello Sissy, when you called, did you use the name "Sissy" or another name? They have a record of returning a call yesterday at 4:08 to another name in reference to an Equinox, but no one answered. You can respond privately with another name and number so I can make sure we are talking about You. I will make sure you get a response from the Service Manager as soon as I know. Thank you.

Aug 26, 2022 -

Sissy responded

I did call and identified myself. I still did not get a call back. I left a voicemail for Michael Helms.

Aug 26, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

Hello Katherine, He states he called you at 12:18 yesterday as well. He says the number you provided does not ring, no one answers and goes straight to voicemail. We would like to help you. If you live in the area, since we have been unable to reach you,. you are welcome to visit the dealership at your earliest convenience. Unless you want to provide us an email. Thank you

Aug 26, 2022 -

Sissy responded

Isn’t Kathryn and you have my number and I have been waiting for the call. My phone did not ring. If anything you have my number on file. Why can’t he take my call when I call him if he truly wants to help?

Aug 26, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

I have confirmed, Sissy, Michael is at his desk now if you want to call him now. since we have had no luck reaching you.

Aug 26, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

Sissy, another option would be to call 706-295-9090 and talk to our service scheduling department and set an appointment to diagnose your issue with the Equinox.

Aug 26, 2022 -

Sissy responded

Thank you! I was finally able to speak with him and set up appointment for next week. Hopefully this can be resolved before my vacation on Friday. I’m terrified to take a trip in a new vehicle that I can’t trust!

Aug 26, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

Great! So glad. We will do everything possible to make that happen for you. Just let them know your goal when you drop it off. If you need Michael, hopefully he should be available. Wish you all the best!

December 18, 2021

Karla I want to say thank you ! For being so patient with us and putting me in my dream suv !!! From the bottom of my heart ❤️ thank you very much ! Please check out riverside Chevy and ask for Karla More

by Virginiaramirez143
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla
November 07, 2021

Too xxxx expensive for service. They wanted almost $800 to change a mirror glass on the drivers side of my corvette. And to fix my windshield washer button, which I think is missing a spring, but they said More

by djackson271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vickey McConnell
February 26, 2021

The owner Andy, Michael Helm and Vicki the Service manager went above and beyond for my daughter and I. Thank you!!We appreciate all of you.. keep up the good work More

by heidiweimer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Helm, Vickey McConnell
May 14, 2019

Kathy has excellent customer service skills Took my Equinox in for my routine oil change and Kathy checked me in and was very nice. You could tell that she had a million things going on, but sh More

by TRANSMISSIONHERO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Otting
January 24, 2019

paul burgess Paul Burgess is one heck of a sales man, VERY HAPPY and will come back as long as he;s working there good salesman.very happy with him...y'all need a More

by TOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Pope, Paul Burgess
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