in the last week
Wow! Not the good kind either! Let me start by saying my vehicle is NEW HAS 9K MILES ON IT. I took vehicle in for a check engine light bc this disable tow haul, remote start, cruise control etc. I was informed my part was on back order with no delivery date, I purchased this truck for towing abilities considering I NEEDED it. I respectfully asked would it be reasonable to expect 2 weeks, given a possibility I called back after 2 weeks, after not receiving a return call when leaving a message for both my advisor and service manager over a 4 day span I finally reached someone I then requested a rental until my part arrived, just something with abilities to tow as I was being put on hold with work. I was then sent to "selling dealer". I disagree that my warranty guidelines weren't good at this dealer I contacted GM customer service, they informed me my gut was correct, they should supply one. They ( unwillingly ) complied. The bad gets worse, they contact me a day later stating that they second guess there diagnosis and rechecked my truck, keep in mind, they only had my truck to install a sensor that they diagnosed was cause and the part wasn't available. They carry on to tell me that my truck has BAD FUEL. I filled up, several days before and had driven nearly 200 miles on the fuel that was in my truck currently. I contact my family member that worked for a GM dealer nearly 15 yrs I was informed this is a common day SCAM. I was told by Amanda your check engine light will stay on until you address BAD FUEL. They FINALLY get my sensor installed I pick up my truck..... Miraculous! No check engine light! I replaced filters for ease of my own mind they had 40% left and photoed crank case CLEAN PEOPLE SPOTLESS MIGHT I ADD!! They quoted me 900 dollars to clean my tank and replace filters!! There was nothing wrong at all with my truck despite a sensor they couldn't get. I firmly believe bc u insisted on service I deserve for spending near 55k on a truck they got pissed and wanted to RIPE ME OFF! please don't do anything without a second opinion!