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Robert Brogden's Garden City GMC - Service Center

Garden City, KS

4.5
58 Reviews

58 Reviews of Robert Brogden's Garden City GMC - Service Center

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April 27, 2024

Service department is unreliable, nor can they give you a clear and honest answer. Ladies at the front counter also cant give a clear answer or they pass the buck. More

by t505310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Coleman Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Robert Brogden's Garden City GMC responded

Hello, your feedback is important to us, and we'd like to hear more about your visit to our Service Department. Please contact us at your convenience, so we can discuss your experience. Sincerely, the Team at Robert Brogden's Garden City GMC

April 27, 2024

Friendly staff. Competent mechanic. Turn around time was excellent. I would definitely advise people to bring their vehicles to your shop. More

by maxowen605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlan Grim. Chris Gardner.
Apr 30, 2024 -

Robert Brogden's Garden City GMC responded

We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, the Team at Robert Brogden's Garden City GMC

April 26, 2024

We buy all our vehicles from here and have all serviced here as well. Excellent people! More

by K Voth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts & Service
Apr 29, 2024 -

Robert Brogden's Garden City GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, the Team at Robert Brogden's Garden City GMC

April 25, 2024

this is the second time i took the truck in to get the second fob reprogrammed. they programmed it wrong the first time. it was dropped off just before 11am and i got a call about 218pm that it was done. More

by MATT A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Apr 26, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for providing us with this feedback, Matt. At Robert Brogden's Garden City GMC, we continuously strive to improve as a business. We appreciate the opportunity to read reviews like yours, as they help us learn more about the areas in which we need to progress. We would like to speak with you about this issue so we can learn more, so please contact us directly at your convenience. Sincerely, the Team at Robert Brogden's Garden City GMC

April 24, 2024

My car came out worse then when it went in, my wheel now pulls to the side More

by thuerta8821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Coleman Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Robert Brogden's Garden City GMC responded

We appreciate you taking the time to share your experience with our service department. Here at Robert Brogden's Garden City GMC, we like to ensure that each and every vehicle is given the utmost attention to detail. We would like to speak to you about your experience, please feel free to reach out to us at any time. Sincerely, the Team at Robert Brogden's Garden City GMC

April 20, 2024

Friendly service and caring very clean and my vehicle was done quickly waiting area was perfect More

by SAMY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, the Team at Robert Brogden's Garden City GMC

April 20, 2024

No issues with the service. Appreciate they still accept employer 10% discount from local Medical Clinic. More

by SAVILA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eileen.
Apr 23, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for the wonderful rating! We greatly appreciate your time with us and feel free to see us again if we can be of any assistance. Sincerely, the Team at Robert Brogden's Garden City GMC

April 10, 2024

Customer Service on warranty could be better. Should let the customer decide where to take their vehicle or choose someone that does a great job and not worry about the cheapest place to go to. More

by STEVE@LAKINFEEDYARD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gomez
Apr 12, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for your feedback, Steve. We appreciate you taking the time to write this review and would like to learn more about your experience. Please contact us at your earliest convenience. Sincerely, the Team at Robert Brogden's Garden City GMC

April 06, 2024

Had oil changed left oily hand prints on grill hood and inside drivers side door not happythis was not the first time More

by acruzzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Coleman Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for sharing the details of your experience with us. At Robert Brogden's Garden City GMC we pride ourselves on providing top-notch service, and you are no exception. Please contact us directly at your earliest convenience so we can work on a solution together. Sincerely, the Team at Robert Brogden's Garden City GMC

April 06, 2024

Personnel kept me updated. Friendly personnel who want to do be best for the vehicle More

by Ecgross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Robert Brogden's Garden City GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, the Team at Robert Brogden's Garden City GMC

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