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Roberts Toyota

Columbia, TN

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rated
45 Reviews
Welcome To Roberts Toyota! If you're looking for a team you can trust for new car sales, reliable auto repairs and everything in between, then you've come to the right place. Roberts Toyota is a family-owned and -operated Toyota dealership in Columbia that has proudly offered first-class customer service and Toyota sales to drivers across Middle Tennessee since 1945. Whether you're looking to buy a new Toyota truck or hoping to schedule Toyota repairs, let the team at Roberts Toyota help you get exactly what you need.
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1027 Nashville Hwy

Columbia, TN

38401

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Showing 45 reviews

May 25, 2018

Nice people I have to say the crew at Roberts is amazing. Not only did I get the best price from them but everything was exceptionally quick and easy. They apprec More

by D Baker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Caruana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2018 -

Roberts Toyota responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our staff provided you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com

May 21, 2018

Exceeded my expectations I love a good deal! My wife and I have been shopping for a Tacoma for nearly 3 months. We have checked most, if not all of the Toyota dealers in and a More

by Predsfan9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Caruana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2018 -

Roberts Toyota responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com

May 21, 2018

Great experience I highly recommend this dealership! They are very friendly and down to earth. It has the small town feel unlike big high pressure dealerships in the m More

by Molly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Caruana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2018 -

Roberts Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com

March 26, 2018

Bad Experience My 24 year old daughter went to look at a used Toyota here. She dealt with 2 salesman. Jeff Woods and Stephen Wayne. They quoted her a price of $16,29 More

by Buck B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Woods, Stephen Wayne, Anthony
Apr 04, 2018 -

Roberts Toyota responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter.

March 15, 2018

Something Has Changed - Not Worth the Drive Have been a customer of Roberts for years - long before the nearby Williamson County growth. Roberts used to be a very easy, no hassle dealership. P More

by Nashville Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mar 15, 2018 -

Roberts Toyota responded

Thank you for your feedback. Our customers are our top priority and it’s discouraging to hear about your recent disappointment with our staff. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com

February 28, 2018

Cheapest around My husband and I have been shopping for 4Runners for months (feels like years). Roberts Toyota is a hidden gem. They made it fast and easy... and beat More

by Mary H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Caruana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2018 -

Roberts Toyota responded

Mary, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com

February 28, 2018

AWESOME SAUCE BY FAR THE GREATEST DEALERSHIP THIS SIDE OF THE MISSISSIPPI! i WILL SEND EVERYONE I KNOW TO BUY A NEW TOYOTA HERE. THEY ARE GULTY AS CHARGED WHEN IT More

by RAY FINKLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 04, 2018 -

Roberts Toyota responded

Ray, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com

February 28, 2018

Great Experience When I came in they made me feel important. Listened to all of my needs and helped pick the right car for me and my budget. It seemed like i was in an More

by Mr. Howell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Caruana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2018 -

Roberts Toyota responded

Mr. Howell, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com

February 12, 2018

Warranty repair Had a warranty repair issued by Toyota on replacing padded dashboard on 4Runner. Got the car back drove the car home & speedometer was not working. To More

by Dogcar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mar 04, 2018 -

Roberts Toyota responded

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Troy Tagney, Service Manager, (931)-388-3006

December 20, 2017

Lousy service department Go elsewhere for service! They are very rude, don't honor appointment times, and lie to your face. Arrived at 10AM for appointment and left at 12:30 w More

by sailorsong
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Every employee in the service department.
Mar 04, 2018 -

Roberts Toyota responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Troy Tagney, Service Manager, (931)-388-3006