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Robinson Toyota
Jackson, TN
70 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 70 reviews
September 24, 2021
For the most part, I've always experienced good service from Robinson Toyota. I would, and will, highly recommend them to everyone who is looking for a vehicle service or to purchase a new or used vehicle. from Robinson Toyota. I would, and will, highly recommend them to everyone who is looking for a vehicle service or to purchase a new or used vehicle. More
by Ceasar
Employees Worked With
Courtney, Mark , Christopher Ward
Helpful September 10, 2021
Robinson Toyota is the best. They go above and beyond expectations! The staff is knowledgeable, professional, and friendly. I would highly recommend Robinson Toyota! Courtney is great! expectations! The staff is knowledgeable, professional, and friendly. I would highly recommend Robinson Toyota! Courtney is great! More
by Amy DeArmitt
Employees Worked With
Courtney
August 11, 2021
Service representative had part delivered in record time and coordinated an appointment to coincide with a medical appointment with a shuttle to the medical appointment. Very pleased. and coordinated an appointment to coincide with a medical appointment with a shuttle to the medical appointment. Very pleased. More
by simmsr
Employees Worked With
Courtney in Service
July 11, 2021
Our salesman {Brian ) was very professional along our finance manager (Ryan) at Jackson Tn Toyota. We feel they were fair on our trade in that was paid off already finance manager (Ryan) at Jackson Tn Toyota. We feel they were fair on our trade in that was paid off already More
by Southernscreations
Employees Worked With
Our sales man Ryan and our finance manager Ryan at Jackson Tn location Toyota, Christopher Ward
July 09, 2021
Love Robinson Toyota. In very pleased with my truck and I hope it lasts for many years to come. But should I ever need another vehicle, I will choose Robinson Toyota first. I hope it lasts for many years to come. But should I ever need another vehicle, I will choose Robinson Toyota first. More
by llrr1209
Employees Worked With
Mr. Lynn in service.
June 21, 2021
I had a battery problem that I needed repaired asap as i was needing to get on the road to the airport for a scheduled flight. They worked me right in and worked together to get me out and going in record was needing to get on the road to the airport for a scheduled flight. They worked me right in and worked together to get me out and going in record time. I much appreciated their willingness to take care of this unexpected repair quickly and efficiently. I have used this service department since I bought the car new in 2012 for all of my repairs and service and highly recommend them in every way. More
by rclark
Employees Worked With
Christopher Ward
March 10, 2019
Unprofessional dealership I was driving home from Memphis with the sunroof on my 2013 Avalon open. When I tries to close it, the "accordion" weather seal on the riders side rip I was driving home from Memphis with the sunroof on my 2013 Avalon open. When I tries to close it, the "accordion" weather seal on the riders side ripped. I drove into the Toyota dealership to see about getting it repaired. I went to the Service Department and asked Talerio Hall what it would cost to have my car repaired. without looking at my vehicle he estimated the cost to be $220.20 for labor and $62.91 for the part. Thinking that was a little high, I called Service King, a local body shop, to get a second opinion and headed to the Parts Department to get the part number. The person behind the counter refused to give me the part number stating that "It is against company policy to give out part numbers." I told him that I had Service King on the phone and asked if he would give the part number to them. He accepted my phone, walked over to another computer terminal and provided the person on the phone with the number he had looked up. I left the dealership and went to Service King. Upon arrival, Taylor said that the parts salesman had given them the wrong part number. I was able to replace the part on BOTH sides of the sunroof for $60.00 out the door. This is the first time in more than 60 years of working on cars that a parts department would not provide a part number - whether or not I actually purchased the part from them. Just very poor Customer Service. I now drive out o0f my way to go to other Toyota dealers. Incidentally, this issue just cost Robinson Toyota a $40,000. sale because I just bought a 2019 Highlander from another dealer. More
by Wudbuchr
Employees Worked With
Talerio Hall
