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Rock River Block Ford Kia - Service Center

Rockford, IL

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54 Reviews

54 Reviews of Rock River Block Ford Kia - Service Center

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June 22, 2019

Great people, communication & hardworking service department We have been working with Brian Haselhorst and Don Murray for the repairs to our vehicle. Parts have been on backorder for several weeks and they have More

by dcmoza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Haselhorst, Don Murray
Jul 08, 2019 -

Rock River Block Ford Kia responded

Thanks for your patience!

June 20, 2019

Overall experience Overall professionalism, friendliness, helpfulness Bernie is always friendly and helpful. He explains options thoroughly, listens to me, and guides More

by JV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Krowczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Decman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Sparks, Lindsay Ely
April 05, 2019

Huge thank you I just wanted to say a huge thank you to Dan Ludewig for not only helping me find a new car but also going out of his way when I had a problem with my More

by Aleecia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ludewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrel from service
November 26, 2018

10 out of 10 service as always Lindsay always has a smile and always takes care of her customers. Lindsay is always on top of it and fabulous at her job. Great service! Thanks Lind More

by Mindy Johnson Rockton IL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Ely
October 20, 2018

TOP NOTCH! ALWAYS helpful and friendly. Justin consistently goes the extra mile to make sure our needs are met and that we are happy and satisfied with the servi More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2018

Great Service Bernie and Jason are wonderful friends of the Rock Valley Mustang Club,hey put on a Mustang Show to raise money for our charity BraveHearts Therapeuti More

by larry muskat
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernie Krowczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Lang
July 24, 2018

Service center is excellent! Lindsay is great! I’ve been seeing her for service for a little while now and I just stopped in with my daughter’s new used car (which was set up with More

by Kreekee29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Krowczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Ely
June 06, 2018

Was looking for a good lease deal & one stop service Mitch set me up with a great lease deal on a KIA Sportage. When I needed service for oil changes & tire rotation, as well as simple recall issues the More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Edler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Armato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Murray
April 24, 2018

Excellent Service and Knowledgeable Advisors Tina is a fantastic Service Advisor! She shows expertise and is very personable. She keeps me advised with what is needed and I appreciate that so m More

by Wiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Sparks
March 03, 2018

Rock River Ford Is Awesome My birthday was March 2, 2018. Lindsay knew it was my birthday and I had no car all day, because we couldn't afford the rental deposit. The porter was More

by Kelli Melan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Lepien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm not sure the porter's name, Matthew Deering, Lindsay Ely
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