I have had not one, but two, complete an utter nightmares happen to me at Rockland Nissan. In 2008, I purchased an Altima at Rockland Nissan through salesperson JOHN PAGLIAROLI. He wrote up an agreed-upon contract and told me to come in the next day to sign it. When I returned the next day, he had used permanent black marker to cross out certain sections of my contract. He changed the price that he had promised me and wrote in a much higher price. When I confronted him with his clear deception, he denied having done anything wrong . He was so nasty to me that I began to cry.
The owner of Rockland Nissan saw how upset I was and called me into his office. He told me that what John Pagliaroli had done was unexcuseable and stated to me that he was going to fire him. The owner honored the original price that Mr. Pagliaroli had promised me. I called Mr. Pagliaroli's extension exactly 1 week later to see if he was in fact fired, and he answered the phone - he was NOT fired or suspended.
On June 28th, 2014, I called Rockland Nissan to make an appointment to purchase a new car. This dealership is the closest and most convenient one for me, and I assumed that Mr. Pagliaroli was long gone, so I had faith in returning. When I called, I asked the manager, Larry Friedman, if Mr. Paglioroli still worked there. To my surprise, he did. I clearly expressed to Mr. Friedman that I wanted to avoid any interaction with Mr. Paglioroli and explained to him that I had a terrible experience with him several years ago.
For this visit, I brought my sister to ensure that I felt comfortable returning to the dealership. Mr. Friedman assigned me to salesperson Eric Hallman. Mr. Hallman was nothing but professional and made me feel extremely welcome and comfortable. After I test-drove a Pathfinder, Mr. Hallman wrote up a potential contract and brought it to his manager. To my surprise, his manager was Mr. Paglioroli.
Mr. Paglioroli came over to my sister and I to introduce himself. We were nervously smiling, because she was with me several years ago when I had the awful experience with him. He clearly didn't recognize us. Mr. Paglioroli picked up on our nervousness and asked if we knew him from somewhere. I retold the above written story from 2008 to him. At one point, my sister stated that he had lied to us regarding the price and made me cry.
At that point, Mr. Paglioroli asked my sister if she was calling him a liar. She stated that "Yes", he was in fact a liar. He then got up and said that he was uncomfortable being involved in this deal and that he would get us another manager. A few minutes later, Eric Hallman, who felt awful about the whole situation, informed me that the deal had fallen through. He apologized and gave me his business card and asked me to call him later. Mr. Hallman was incredibly professional during the entire duration of this uncomfortable situation.
As we got up to leave, Larry Friedman approached me and asked what had happened and offered his help. As I started to tell Mr. Friedman what had just happened, Mr. Paglioroli walked back over to my sister and I. He angrily said "Get out!" to my sister and I in the middle of the showroom. My sister replied "We don't want to do business with you anyway." He responded "We don't want your business you NASTY LITTLE xxxx!" My sister yelled back "How dare you!" and then demanded to speak to the owner.
The owner sat down with my sister and myself in his office. He was incredibly unprofessional. He told us several personal stories and evaded the issue at hand. He did not openly defend Mr. Paglioroli, but he tried to get us to see things through Mr. Paglioroli's eyes. My sister kept stating to him "You are overlooking the issue at hand. How can you let one of your employees yell and curse at a customer like that?"
The end result was that the owner was supposed to call me back the following day and sit down and personally work on this deal with me. I never received a call from him. I am absolutely APPALLED that the owner of this dealership allowed a salesperson/manager to CURSE at a customer. I am in true DISBELIEF that nothing has been done about this and Mr. Paglioroli will continue to work at Rockland Nissan and treat customers in this manner.
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