Rockland Nissan

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rockland Nissan:
Iwent into the dealership to buy my son a new car and was greeted very warmly by Mr. Cortes. He explained everything to me very thoroughly and went through the difference between the 2 cars I was interested in (altima and maxima). We left with a new maxima that my son loves. When the lease is up on my jeep I am definitely going to go back and buy another car from Mr. Cortes.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rockland Nissan:
went to rockland niisan to lease a 2010 niassan altima and i shopped around and they gave me a great price up front,they also had alot of cars in stock to choose from so i made it eay to get my color and my price.salesperson bernie drexler and the manager made it really easy i will recomend my friends and family to rockland nissan ..

bpo

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rockland Nissan:
I was helped right away..friendly , courteous service..everyone was helpful from the manager to the sales person to the finance guy..I was shown several different cars, taken for a test drive right away and offered several different options that were suitable for me and my husband...we found the Nissan we wanted and we are totally satisfied with our entire experience

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Rockland Nissan:
Allow me to first say it is understandable that they were overworked because of the Cash for Clunkers deal. Still they botched my paperwork making me lose $4,500 and refused to go a penny below MSRP. Their salesmen are tattoo wearing guys- the types you want fixing your car not selling you one. I called the dealership at least 1,500 times to get some answers but there was not one person that could help me and the manager was always away. I"m not sure why I went to them. Lesson learned.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Rockland Nissan:
This is one of the worst dealerships I had ever visited. I intended to lease an Altima Coupe and went here first because it was closest to my home. The dealer, named Frankie I. was your typical, chest-out, sly-grin, cock-sure type who piled up promises of including my first month's payment in the lease inception fees along with taking my current leased Honda off my hands and paying the last month's bill. Additionally, we discussed the lease term (36 months) and settled on what I thought were a little high (but barely within my price range) inception fees.

The deal was ready to be signed and that's when the trouble started. All of a sudden they could no longer take the Honda off my hands and I would have to eat the last month's payment myself. I was frustrated, but not yet ready to walk out of there. I agreed to paying the last month of my old lease and was taken to their finance department. There I was given the summary of my lease agreement, at which point the finance manager mentioned that my lease is for 39 months, not the 36 originally agreed upon. I stopped him there and said that there was no way I would have agreed to these terms, as I had no intention of paying an extra $1,000 of the residual nor having the car for 3 months out of warranty. The general manager came in at this point, swore that he did in fact tell me the lease would be for 39 months (not true) and that if I wanted the same monthly payments, I would have to make the first month's payment myself (instead of it being worked into the $2,000 inception fees). At this point I called off the deal, thanked them for their time and left the lot.

It was very frustrating and draining to burn close to 5 hours of my time, especially since I saved close to $700 on a counter-offer from Ramsey Nissan and was out of there with my new car in less than an hour without any unnerving surprises.

Maybe others have had better experiences with Rockland Nissan, but that was my last time stepping foot in there.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Rockland Nissan:
On Wednesday April 8th, I brought my car to Rockland Nissan for an oil change, waited for my vehicle and left for work. Thursday April 9th I attempted to refill the windshield washer fluid and to my shock and disgust someone had thought it funny to place chicken bones and pieces of biscuits on top of my cars battery. I was so taken aback that I called the dealer immediately. I explained the story to a receptionist who could not stop laughing though I explained that I found nothing funny. She then went on to make jokes in regards to the incident; jokes like “am I sure that I didn’t try to cook on my battery”. I left messages with managers at Rockland Nissan as well as messages with Nissan USA to no avail. I am completely insulted and appalled. I will NEVER do business with this establishment and would not recommend anyone else to purchase a car or service their car there as well. They are a poor example of Nissan USA.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Rockland Nissan:
I brought my car to Rockland Nissan for an oil change, waited for my vehicle and left for work. The very next day, I attempted to refill windshield washer fluid and to my shock and disgust someone had thought it funny to place chicken bones and pieces of biscuits on top of the battery of my car. I was so taken aback that I called the dealer immediately. I explained the story to a receptionist who could not stop laughing though I explained that I found nothing funny. She then went on to make jokes in regards to the incident. Jokes like "am I sure I didn't try to cook on my battery". I left messages with managers and to no avail; no one has returned any of my calls. I was insulted and appalled. I will NEVER do business with this establishment and would not recommend anyone else to purchase a car or take their car there or service their car there as well!!!!

Share on Facebook

Was this review helpful to you? Yes | No