Rockland Nissan

The Reason Why People Are Scared Of Car Dealerships I spoke to a salesman a few weeks ago about a lease price for a Murano SV and he told me there was no way. Recently I got a call from a lady telling m I spoke to a salesman a few weeks ago about a lease price for a Murano SV and he told me there was no way. Recently I got a call from a lady telling me that the car is definitely in my price range, I made sure to speak to the salesman I would be dealing with and he reassured me that the vehicle is the exact price I wanted. When I got to the dealer I test drove the car, but when we came back he didn’t show me a price he tried to get me to sign a credit app first . I asked him for the price but now on the paper he showed me it said plus inception fees. When I asked him how much the inception fees were, he didn’t know and he went to talk to the manager. After, he came back with the manager only to tell me that the inception fees added an extra $2500 at signing?!?!? The manager started talking to me like I didn’t know anything and wouldn’t even look at me. He was explaining that the $2500 is for the government and then asked me how much I would be willing to put down total. I gave him my budget and somehow he came back with less at signing. When I spoke to the customer relations rep all she said that it was a miscommunication. Very very dishonest and absolutely ridiculous, they were the ones that called me to tell me it was in my price range just to have me come down and tell me that it isn’t. More

problem w extended warranty ..... $3000 put on loan my finance got suckered into ext warranty, Within days of car purchase we cancelled it....but then the nightmare begins . this was in the first week o my finance got suckered into ext warranty, Within days of car purchase we cancelled it....but then the nightmare begins . this was in the first week of Sept 2018. After about 100 phone calls to Allstate then dealer and bank we received the refund on 12/15/18. And we got to pay interest on the 3000 as well. the bank wont help ...they want the interest. Allstate kept blaming dealership finance dept. and the dealer was so slow to respond to this issue. the dealership was just trying to wear us out. . this is done by not taking your call, avoiding e mails and messages left on voicemail. They have you by the "##@##"s cause at 3000.00 is it worth it to get a lawyer or go to small claims....no its not. this dealership took advantage of a single mother, not born in the states,does not make a-lot of money, is not on government assistance, does not have command of english and they just tacked on this $3000 warranty. the other bad part was i had to kiss xxx with these people in order to get the money back. it was like a a 4 month version of the "check is in the mail". there is no reason why a refund should take this long. they took the money so fast but cant give it back with out you jumping through a ton of hoops. its scary these tactics still exist at rockland nissan. More

Great Experience As a returning customer the team at Rockland Nissan never fails to deliver. I had the pleasure of working with Bernie Drexler, Tim O"Keefe and Anthon As a returning customer the team at Rockland Nissan never fails to deliver. I had the pleasure of working with Bernie Drexler, Tim O"Keefe and Anthony Giannattasio. All were extremely helpful in ensuring all my needs were met in securing a new vehicle. Their attention to customer service is unparalleled and they truly value their client's business. Thank you Rockland Nissan for another great experience!!!! More

Thank you for my recent transaction at Rockland Nissan! Thank you for the Nissan Sentra SV 2019 I leased 10 days ago! Also I highly appreciate the assistance with turning in my previous leased car and all Thank you for the Nissan Sentra SV 2019 I leased 10 days ago! Also I highly appreciate the assistance with turning in my previous leased car and all help with transportation. I am highly satisfied with the service of Dan Labodin and Omar Borja – very professional, honest, attentive to our needs. All my family is very thankful to you! Very good job Team! I am satisfied with the service on the sale side. A lot of communication with Omar Borja demonstrated his willing to assist. It was truly positive experience! Also fast and efficient was account Debbie. Again I am expressing my thankful attitude toward Omar Borja and Dan Labodin. Best regards, Judith More

AMAZING EXPERIENCE I went to this dealership last night and had a great experience with both Tim O'Brien and Bernie Drexler. They were both very up front and honest abo I went to this dealership last night and had a great experience with both Tim O'Brien and Bernie Drexler. They were both very up front and honest about the cars and financing and made me feel very comfortable getting into a new car. I drove 2 1/2 hours just to see them because I heard how good of a dealership it really was. Hands down the best experience I've had buying a car. Quick, easy, pain free! I plan on continuing buying from them from here on out. I highly recommend going to see them! More

Denise P I just wanted to take time to rate my experience at Rockland Nissan in Blauvelt, NY. I rated this dealership 5 SHINNING STARS. I wish there were 5 mo I just wanted to take time to rate my experience at Rockland Nissan in Blauvelt, NY. I rated this dealership 5 SHINNING STARS. I wish there were 5 more to give. This was the first non-stressful, smooth and professional experience ever. Tim O'Keefe is extremely genuine and patiently listens to your requests and concerns. I was thoroughly educated about the car I desired and given a great price. The vehicle included everything and more that I was looking for thanks to Tim and Freddie. Everyone went out of their way to make sure all my needs were met. This dealership delivers incredible customer service and zero pressure. If you're looking to buy or lease, I would strongly recommend going over to Rockland Nissan in Blauvelt, NY. Tim, Freddie and the crew will meet all of your needs. I will definitely be revisiting Rockland Nissan in the future!!! More

GREAT EXPERIENCE DAVID DID A GREAT JOB. VERY HONEST AND HELPFUL. ANTHONY I FINANCE WAS ALSO OUTSTANDING. THE GM GOES OUT OF HIS WAY TO MAKE YOU FEEL IMPORTANT. HE DAVID DID A GREAT JOB. VERY HONEST AND HELPFUL. ANTHONY I FINANCE WAS ALSO OUTSTANDING. THE GM GOES OUT OF HIS WAY TO MAKE YOU FEEL IMPORTANT. HE ALSO SEEMS TO WORK VERY HARD O GETTING YOU THE BEST DEAL. More

Dishonest representation of used car price I called about a used car they had advertised and thru asking the right questions found out these guys tack on a $895 dealer prep fee on a used car!!! I called about a used car they had advertised and thru asking the right questions found out these guys tack on a $895 dealer prep fee on a used car!!! Look as far as I am concerned that car was washe and waxed and gone try before it hit the lot, they should know that before they present the car with an advertised price. If they lost on the trade in, that’s their problem, don’t back door me. These guys must have been the inspiration for the movie “ used cars”!! I would not recommend these people to anyone More

Excellent I was really pleased with the service I received from David during my car buying process. He was very personable and my car buying experience very ple I was really pleased with the service I received from David during my car buying process. He was very personable and my car buying experience very pleasant More

Best experience I leased 2 Muranos already from Miguel Rodriguez. The best salesmen! He always understood my needs, never pushy! I will keep leasing from Rockland Nis I leased 2 Muranos already from Miguel Rodriguez. The best salesmen! He always understood my needs, never pushy! I will keep leasing from Rockland Nissan. More