Rockland Toyota/Scion

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Rockland Toyota/Scion:
Re: Experience Buying a Car at Rockland Toyota

Dealing with sales person Royce Ramos was great and unlike my overall experience with Rockland Toyota. Mr. Ramos was genuinely helpful during the entire process. Particularly after being treated with great indifference by the managing sales staff during my initial attempts to buy a car from Rockland Toyota.

After my wife and I zeroed in on the car we wanted to buy, it took no less than four visits to Rockland Toyota before we were able to work with a salesman. During three of the initial visits we were told that no sales people were available. On the third visit we were told buy a manager that we might want to make an appointment for the following day which we did. On our forth day we showed up on the appointed time and were told by the sales manager that all the sales people were busy attending others. Well my veins must have bulged from my head. It was surreal to us to be treated in such a way at a car dealership. Here we were ready to order a car but no one could help us. This after I had bought a Highlander Hybrid last year from Rockland Toyota.

With my patience at wits end, I then told the manager that once I walk out the door during this forth attempt to buy a car from Rockland, I would never walk back in for service or sales. The manager then finally introduced us to Joyce Ramos who was very apologetic for our prior experiences and treated us like customers should be treated. When the car we ordered was delayed for many weeks because of availability, Mr. Ramos kept in contact to update us along the way. We were assured by Ramos that he was on top of the order and made us to feel that he was doing all he could to get the car in as soon as possible. He was a true gentleman.

When I came to pick up the car Ramos was again a pleasure and stayed with me until I felt familiar with the car. But I did notice one thing that seemed to stand out negatively on Rockland Toyota. After my frustrating initial experience at Rockland Toyota, the sales managing staff missed the opportunity to try to make things right. No manager ever came to me to offer an apology or to even thank me for my purchase and wish me luck. Instead I think they may have remembered me from putting them on the spot when demanding a sales person during my appointment. Not good. The only ray of sunshine for me at Rockland Toyota was Royce Ramos who in my opinion should be made manager there. Ramos knows how to treat customers and make them want to return.

Sincerely,

David Nieves
West Nyack, NY

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rockland Toyota/Scion:
My experience at Rockland Toyota was exemplary because of the dealer we worked with. Royce was a very helpful person. He introduced me to the Scion and I fell in love with it immediately. Not only that, but Royce has kept in contact to ensure that the Scion is everything I thought it would be. I've been driving it for over 3 months now and I can't tell you how much easier it has made my life. I would highly recommend Royce and Rockland Toyota to friends and family.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rockland Toyota/Scion:
I walked into Rockland Toyota, already with my mind set on getting a Scion TC. I enjoy Toyota's pure pricing policy, that is, there is no haggling, thus, everyone gets the same deal. My car salesmen was a friendly, down-to-earth guy who made the car buying process very smooth. I recently brought my car in for a check up, and the service was phenomenal. I highly recommend Rockland Toyota and my salesmen Royce.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Rockland Toyota/Scion:
Great experience. My second car purchased from Royce Ramos. Will definitely continue to work with Rockland Toyota and Royce again!! My family has trusted and believed in the services of this dealership and this sales rep and I have experienced the same great service.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rockland Toyota/Scion:
I purchased a new Scion TC at Rockland Toyota and found the sales staff extremely helpful and knowledgeable. Royce Ramos helped me pick out the perfect car and made the whole process very easy and enjoyable. I continue to go to Rockland Toyota for routine vehicle maintenance and continue to have positive experiences. Thanks Royce and Rockland Toyota for making my first car buying experience a great one!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rockland Toyota/Scion:
I walked into Toyota searching to purchase a Corolla and to my surprise I walked out with a Camrey. I thought that the visit was going to as bad as I had with other local Toyota dealership that I had visited , but it was not. I had be greated immediatley upon entering in by Mr. Ramos. he had showed concern for me and my children if we had eatten yet which gained my trust. I had automatically told him what i was looking for . He had given me my chioces to choose from and when he said a Camrey I was thrilled. I believe that Mr. ramos didn't take care of me as though I was just a person searching to purchase a vehicle, but as an individual with needs and the main one was the safty of my children in a new car. I was thrilled with his compassion and knowledge of the car I wanted. I believe he went above and beyond his duties. Mr. ramos had helped me through the proccess every step of the way , He even waited from me when I was done with the Financial Department. I was thrilled with the wait time and didn't have to spend a long time waiting for my paper work to go through. Everyone one was kind and friendly to me and my children. I would recommend Mr. Ramos to anyone and recommend the dealer too.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rockland Toyota/Scion:
Royce not only found the car that best suits me, he worked out the overall pricing, how much the government rebate would be and also showed me the average monthly payments. No dealer that i went to took the time to explain every feature the car had and took the time to listen to what i needed in a car. Majority of the other dealers try to force a sale by making you test drive and then going straight to the paper work, not Royce. So far best car dealer i have been to and I've worked with many all over Rockland and Westchester. I would recommend anyone looking for a toyota or scion or whoever is just interested in a car to go to Rockland Toyota and ask for Royce to help them.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rockland Toyota/Scion:
I should start by trashing all the toyota dealers for not having people like Royce Ramos,Moe, And you cant forget the service manegar Dennis. I wont mention the toyota dealers name that flat out has the worst service(Interstate)...I first thought all the dealers would be like that but NOT Rockland Toyota. As soon as i walked into Rockland Toyota i was greeted and without a waste of time a saleman(MOE)was there offering his services. Paper work was quick and easy and short after Royce was there helping out, telling me all the features of the car..Which to me was extremley profesional. I bought a 2009 Scion Tc and wouldnt ever give the car up. And of course when I add extra features theres dennis always trying to help and explain how things work.. Simply Rockland Toyota is one of the best dealers around and if theres one that compares to RT your at a good place. Royce,Moe,Dennis thanks for making my purchase worth every penny. Check there stats on how many president awards they have. SCION 14

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rockland Toyota/Scion:
I had a great experience dealing with Royce Ramos not only with finding the perfect new car for me but one for my parents as well. He was knowledgeable, friendly, and went out of his way to help us get the best deal and best car for our needs. I especially appreciated the hand delivery of my new Scion TC to me and the great care that Royce took to ensure that I was satisfied. I would whole heatedly send everyone I know to work with Royce because he not only made this a great experience but made it as easy as possible. Thank you so much for going out of your way Royce!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rockland Toyota/Scion:
I had a great experience in dealing with Rockland Toyota. Royce Ramos was very professional and knowledgable, and displayed his expertise and experience in helping me purchase my new car. Will buy again from Rockland Toyota, and recommend this dealership to anyone looking to purchase a new Toyota or Scion.

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