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Rocky Mount Chrysler Dodge Jeep
Rocky Mount, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I was okay with the oil change. I did request that, but the back parking break issue did not get taken care of. The car was place on the machine for $175 or more to reveal whatever I did request that, but the back parking break issue did not get taken care of. The car was place on the machine for $175 or more to reveal whatever else was wrong with my car. They said both fog lights, but not once did they say anything about parking back senor light. I took for granted that everything would be shown what was wrong with the car. There was no way that should have been over looked since it shows up saying that it needed to be service when you are backing that car up. I spent right at two hours there and that was not taken care of. When I went to leave I questioned the service tech about that and he acted liked he did not realize it was out. He went to the back and told me the senor light was missing and that it would cost $200 or more to fix it and knowing that I have just paid over $500 dollars for services that I thought included the parking light sensor. Therefore no I am not happy with the service I received on that day. I feel liked I was shafted in that deal. More
Got me back on the road in an emergency, but technician did not notice oil plug was loose and I asked specifically to have the oil checked. Went to a Jeep dealer in RI as soon as I got home and that was t did not notice oil plug was loose and I asked specifically to have the oil checked. Went to a Jeep dealer in RI as soon as I got home and that was the first thing they noticed, ol was low and was leaking due to a loose oil drain plug! More
Great timely,and custom services was very helpful with me . Job done very quickly and clean me . Job done very quickly and clean More
Excellent customer service. Completely satisfied with the way i was treated. They were efficient and did my vehicle in a timely manner. Completely satisfied with the way i was treated. They were efficient and did my vehicle in a timely manner. More
The GM is probably one of my favorite people. He and I joke around like family and all of the sales and service staff treat me the same. They have definitely made a customer for life. This is my He and I joke around like family and all of the sales and service staff treat me the same. They have definitely made a customer for life. This is my 4th truck through them More
Excellent experience from stem to stern! I had researched the vehicle online and came in for a test drive and to negotiate a deal.. staff was very easygoing and accommodating. I didn't feel I had researched the vehicle online and came in for a test drive and to negotiate a deal.. staff was very easygoing and accommodating. I didn't feel pressured or guilted or anything negative. Very nicely done all! More
You really don’t want my opinion, all I can say is I won’t be back. won’t be back. More
I was completely amazed at the customer service provided by Rocky Mount Dodge. I called to get a quote received a quote with all rebates that I qualified for made a deal they shipped out all paperwork in on by Rocky Mount Dodge. I called to get a quote received a quote with all rebates that I qualified for made a deal they shipped out all paperwork in one day. Kevin was absolutely professional and did everything to ensure this went smoothly. I have never received such amazing customer service from a dealership, by far this smallest transaction I’ve ever had related to purchasing a vehicle. The entire staff from sale to finance was exceptional. I live in Washington and purchased this vehicle in North Carolina and would do it again. Best customer service in the United States. Thanks again to Kevin. Jason Lynch More
Excellent customer service. Treated me with respect. Completed servicing my vehicle in a timely manner. Treated me with respect. Completed servicing my vehicle in a timely manner. More