Rodland Toyota

Rodland Toyota
6816 Evergreen Way
Everett, Washington 98203

Sales: (425) 353-1111
Service: (425) 353-1111
Parts: (425) 353-2929

Manufacturer: Toyota

Most Reviewed Employees
Colin Miller Colin Miller
Sales Consultant
John Yi John Yi
Sales Consultant
Jason Lyon Jason Lyon
Sales Consultant
Mike Massey Mike Massey
Sales Consultant
Rob Olsen Rob Olsen
Sales Consultant
Tom Staniford Tom Staniford
Finance Director
Mike Hilderbrand Mike Hilderbrand
Sales Consultant
Chris Jekey Chris Jekey
Sales Consultant
Danny Danny "Bubba" Howard
Sales Consultant
Harry Chen Harry Chen
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Rental Car Service Onsite
Free Coffee
Free WiFi
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 11:00 AM - 7:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed



Twenty-Four Month Rating: 4.8/5
150 Reviews
Rodland Toyota

Overall Score: 5 Star Rating4.8



About Rodland Toyota
Certified: Rodland Toyota
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Rodland Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Rodland Toyota
We are one of the most historic dealerships of all makes in the U.S. Originally founded in 1912 by Sig Follestad, we began to grow as more and more roads were paved.
Wally Rodland joined the firm in 1935 to pump gas and wash cars. He worked his way through every job in the firm, finally acquiring ownership in 1962. That same year, his son Buzz began pumping gas and washing cars. He too worked every job in the firm and has been President since 1985.

Rodland Toyota has been family owned dealership for 100 years. The only way that we have been able to be successful is through repeat and referral business. We thank you.

In 2012, we will be celebrating 100 years in the automobile industry. In all that time, we have won more awards for cmore
ustomer satisfaction, service and parts excellence than any other dealer, regardless of make, in Snohomish County.

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desyatnik1000
5/21/2012 1:55:35 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Jekey

My Review of Rodland Toyota:
Great Job. Great Experience overall. These guys did work hard to put us in new Camry. Once again great people and they know what they doing. Thank you.

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kudzu67
4/28/2012 4:06:42 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Darryl Tostenson

My Review of Rodland Toyota:
My family and I went to test drive a 2012 Rav4 Sport. We're getting ready to replace my 10yr old Ford Focus. We like to do our research ahead of time and test drive all options and then narrow down the list to 2. The go back and test drive again and purchase. We've already test drove a Kia Sorento at Performance Kia and a Hondar CRV at Kline Honda.

I had actually researched Toyota dealers ahead of time using this site and saw that Rodland had decent reviews. 10 yrs ago we tried to purchase a Toyota Corolla at Magic Toyota in Lynnwood. We had such a bad experience it is the reason we ended up with option number 2 the Ford Focus.

Going into this possible test drive the Rav4 is already in the top 2 of our list. We just wanted to test drive it and verify that everything we've read jives with the real thing. If it does we will most likely be coming back in 6 months to purchase the Rav4. Part of the reason we test drive is not only to test the vehicle, but to also test the dealership to see if we want to give them our business in the future. At this point in time both Performance Kia and Kline Honda had been very professional and nice to us. No high pressure sales. The just let us drive their vehicles. Kline Honda at this point was the best. The salesman had come out, gave us a tour of all the features on the vehicle and then let my family and I test drive it without him present. When we returned it he just asked "how did you like it?" which we told him we did and then we left. This is exactly how we want to be treated when we show up and ask for a test drive. No pressure sales. Just let us drive the vehicle and leave.

Anyway we arrived at Rodland with paperwork in hand. I always have the exact model I like to test drive printed out to speed up the process and eliminate confusion. This has worked very well at the previous 2 dealers. Well Darryl didn't really want to play that game. He decided to do the typical dealer walk through of various Rav4's. He did finally take us to the v6 Sport which is what I wanted to test drive. He went over it a little bit with me asking all of the questions. That was fine. Then he started to ask his own questions. I had already said I wanted to test drive what I had printed out. He started asking what other vehicles we have test driven. I mentioned the CRV. He launched into a story about a 2005 CRV that he had that he didn't like and was glad to get rid of. Next he wanted to know what vehicle we wanted to trade in. We told him none at this time we just wanted to test drive the Rav4. When the time is right we will trade in the Focus that had been a great car for us. This then led to him talking about how he had a Focus as well and what a great car it was for him as well. My suspicion was starting to grow at this point. Because either he's owned a lot of cars in his past or he's lying to me. Fine, whatever, I just want a test drive and this dialogue is starting to bore me.
That's when he goofed with me. He asked what our time frame was in a car purchase. My wife told him towards the end of the year when we have the van paid off we will then purchase a new car. We prefer only 1 car payment at a time. That's when he of course offered to "pay our van off for us" in order to purchase a car today. FAIL! You don't just pay my van off. You roll that into the loan of the new car. No thanks! I don't want to pay interest for the next 5 years on my van when it will be paid off in the next 6 months!
Sigh... I was so hoping this would be the dealer that I would come back to in 6 months to purchase a new car.
We then pushed to test drive the Rav4 and that's when we found out why he was stalling. He didn't have a Rav4 Sport with a backup camera in it to test drive. The previous vehicles had all had that feature and we want to compare each manufacturer on that feature, because they all do it a little bit different and it's a feature that's new to us. We asked if he could double check if he had one on the lot somewhere. That's when he also mentioned that he would "have to go with us" on the test drive. Now.. as I mentioned earlier we have test driven 2 different vehicles with 2 different dealers prior to this. Both dealers let my entire family(4 people total) go on the test drive without a salesman present. There never was an issue over this. Darryl apparently has a problem with this.
He left to go check his inventory, but by this time he's already not doing very well with us and our desire to test drive is pretty much gone. He eventually came back without a Rav4 to test drive so we left.
Unfortunately we will not be going back to Rodland Toyota. We will now have to search for a dealer on the Eastside to get our test drive and possibly, eventually purchase with them.I'm disappointed because the Rav4 is #1 on my list and it won't take many more bad dealers to move it down to #2. Sigh...


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jveale
3/18/2012 1:12:07 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brandon Huynh, Chris Jekey, Jeff Larson, Wendy O'Neal, Tom Staniford

My Review of Rodland Toyota:
I first contacted Rodland through their internet dept, asking for pricing, which I didn't receive at first from Wendy, only an offer to come in and look at the car. We did come in to look over the weekend and were greeted by Chris Jekey who showed us a car, but we weren't ready to buy at that point. After receiving a quote from another dealership that appeared to be a good offer, until we actually attemped a purchase we came back to Rodland. I'd rate the other dealership in the minus star category. I came to Rodland with pricing information from the sales manager, Jeff Larson, after a phone call, and was greeted by Brandon Huynh. I let him know that I had an offer from the Jeff and told him what I would accept for my trade-in (per what I found on Kelly Bluebook). Brandon and Jeff accepted my trade-in request and the deal was completed right there without any of the "back & forth" negotiating. Brandon was very professional, without any pressure and was very good about explaining the details of our new car as well as letting us know about the service facilities at Rodland. The paperwork was handled by Tom Staniford, again without undue pressure to purchase extra cost options.

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maris
3/15/2012 12:30:35 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Harry Chen

My Review of Rodland Toyota:
I bought a used Prius from Harry. His customer service was excellent and I got a very reasonable price. Overall it was a great experience and I would highly recommend him.

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lchristianson
3/12/2012 11:59:11 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Harry Chen

My Review of Rodland Toyota:
Very good experience, Harry Chen took good care of me and remembered me from a prior visit. Good to work with, he made sure I got the car I needed at the best price. He was very helpful in getting me started in my new car, and understood my attachment to my old car! I would buy from Harry again and again!

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Response from: Rodland Toyota
Added: 3/14/2012 12:16:32 PM
We are so pleased to hear you had such a wonderful experience with Harry during your recent purchase. Thank you also for taking the time to rate us on DealerRater.

toyotabuyer2
3/11/2012 12:23:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Colin Miller

My Review of Rodland Toyota:
Colin was very professional and answered all questions honestly. He was willing to go the extra mile to make sure we got exactly what we wanted. He did not pressure us with unwanted email or phone calls; but was quick to respond when we needed him.

Thanks for the pleasant buying experience.


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Response from: Rodland Toyota
Added: 3/14/2012 12:15:33 PM
Thank you for your kind words. We are so glad to hear you had a wonderful experience with Colin during your recent purchase. Thank you for taking the time to share your thoughts on DealerRater, we greatly appreciate it.

rimallik
3/10/2012 9:34:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Darryl Tostenson

My Review of Rodland Toyota:
My wife and I were not expecting to buy a new car. We had talked about it but were not real sure whether we could afford it or not. Darryl was the salesman we dealt with and he was friendly, knowledgeable and not pushy. After looking at a couple of used cars we hadn't found anything that spoke to us. He took us over to some new Corollas and explained to us how to make the car work with our budget through leasing first and then buying the car at the end of the lease. They worked hard to get us out and on the road quickly as my wife had to get to work. Overall the experience was a pleasant one. We bought our other Toyota here and will most likely come back to buy our next one too when it is time.

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Response from: Rodland Toyota
Added: 3/14/2012 12:14:32 PM
Thank you for taking the time to rate us on DealerRater. We value your business and are so glad to hear you had such a wonderful experience.

Josc821
3/9/2012 11:07:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Olsen

My Review of Rodland Toyota:
Our salesperson Rob Olsen was very helpful and attentive. He ensured that Neil and I knew everything about our new car. Neil wanted a particular color of the Prius V and the dealership found the car from another dealer and it was delivered within two days. Rob was also very helpful with setting up our first service appointment and instructed how to set up our account online.

We will certainly recommend Rodland Toyota to our friends.


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Response from: Rodland Toyota
Added: 3/14/2012 12:10:02 PM
We are so glad to hear you had such a wonderful experience with Rob during your recent purchase. We are greatful for your business and we appreciate you taking the time to share your thoughts on DealerRater.

deonclintmoore
3/8/2012 4:34:50 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Darci Clark, Omar Rubaa

My Review of Rodland Toyota:
Great Staff, and great prices. It was a Wonderful thing to walk in, Get what I wanted at a price I could afford.

Thanks
Clint.


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Response from: Rodland Toyota
Added: 3/14/2012 12:08:15 PM
Thank you for taking the time to rate us on DealerRater. We are glad to hear you had a wonderful experience and we look forward to seeing you again.

cuddly52676
3/4/2012 9:18:30 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Brown

My Review of Rodland Toyota:
I told Mark my used car parameters and he called me back promptly with 2 potentials. We looked at the cars, he answered all the questions and we had a quick and amiable negotiation. He was great.
The finance guy was not so good, he came across as rude. I don't remember his name.


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Response from: Rodland Toyota
Added: 3/14/2012 12:07:22 PM
Thank you for sharing your thoughts on DealerRater and providing us with feedback. We are very appreciative of your business and we look forward to seeing you again!

Reviews 11-20 >>