Roesch Ford - Service Center

I made an appointment to replace a plastic trim … I chose 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new issue… they said: no problem we’ll fix that on the appointment date next week, we replace the screws, the part isn’t broken. Wow, appointment day!!! They offered me a valet service to pick up the car and bring it back to me after fixing it. I was circumspect about it but, I said okay, let’s see how it works. After 3 hours I got my car back without being fixed…. Why, because they are so stupid and careless… I should be there to show them exactly the reason why I made the appointment 10 days before. They screwed back a plastic pack under the car ( this extra issue was claimed by me on the phone and in person AFTER I made the appointment. So, they fixed the ,,extra”problem in 5 minutes and they forgot about the main reason why I brought the car in the shop.Again, why? Because everyone from there does whatever wants, no rules, no system, no professional. It’s like a bunch of people moving around and pretending to be professionals. More

Would give 0 stars if it was a possible option. I am the finance manager at the Indian Motorcycle dealer next door, and I can't tell you to AVOID THIS PLACE ENOUGH. Brought my 1989 F-150 in for an I am the finance manager at the Indian Motorcycle dealer next door, and I can't tell you to AVOID THIS PLACE ENOUGH. Brought my 1989 F-150 in for an alignment on 01/11/2024. Dropped truck off at 10am. Came back in about 12pm to pick the truck up and drove it for 1/4 mile before realizing they aligned the truck, but the steering wheel was off to the left about 30 degrees. When I brought the truck back in they took another "look" at it. They call me back and explain that because the truck is "old" and the steering gear is "worn out" it won't ever sit truly straight. I also do mechanic work when not doing the financing for the dealer next door, so I knew the service writer was wrong - the alignment I did in my driveway was more accurate than the one they just did. The next suggestion was to "re-spline" the steering wheel so it would sit straight, and you can't do that with these because the splines are keyed. Bear in mind, after me telling them the proper fix (truck needs to get re-aligned) they told me I was wrong, and needed to fix it myself. After taking the truck back to my dealer ACROSS THE STREET my techs looked it it, we took pictures of the spines, and verified this was a lazy alignment job by their tech. Over the phone, Diego- the service writer was condescending and rude - claiming the tech that worked on my truck has been working on Ford trucks for "longer than I've been alive". Brought the truck in for the 3rd time now. Upon returning to the dealer the 3rd time, I find Diego (service writer) and the new tech that worked on it (Pete, he's the only person here who actually did anything worthwhile) are DRIFTING THE TRUCK in the parking lot on the ice that is being cleared by the GM. I was furious. Had the GM pull the footage, and clear as day you can see them purposefully lose control of the truck. The GM states that "because Diego drives a FWD Honda civic, he wasn't used to the way the truck handled and lost control" NO WAY. I was outside next to them, he nailed the gas pedal. This is a customers vehicle! No way to treat someone else's property. I left after the GM decided to defend his employee, this entire place is full of people who try and take money for poor work and then attempt to defend the poor work. They didn't offer any form of compensation, nor any form of apology for this entire thing. They had the truck from 10am to 5:30pm when I caught Diego drifting it. Who knows how much they actually beat on my truck in that time.... its such a shame because we are their neighbor next door. If they treat my truck like this, how would they treat a total strangers? On the only positive note about this entire dealership - Pete - the second tech to do the alignment- was EXCELLENT. Pete, if you read this- you rock, you were the ONLY positive experience at this entire place. I would never come back here, nor recommend any of my friends, family, or customers shop at this location or have any service done. I was hoping this would've been rectified, or at least the GM would've taken responsibility for his employees recklessness - but all I got was excuses and poor defense for an employee who should've been reprimanded. Sorry for the long review, but I wanted to wait a day or two to cool off before posting this. I usually hate giving bad reviews like this, but this was earned. More

Very professional and honest service. Always take good care of customers issues and concerns promptly. Always take good care of customers issues and concerns promptly. More

They took care of our recall and returned the car to us very fast. They were kind and respectful. very fast. They were kind and respectful. More

Came in late in the day for an oil change and no appointment. Was (fairly) warned it could be a couple of hours. I think I may have gotten it back sooner than that. Truck didn't really need a was appointment. Was (fairly) warned it could be a couple of hours. I think I may have gotten it back sooner than that. Truck didn't really need a wash, but a vacuuming would've been nice. More

Always on time and typically the work is completely done. Diego was honest and transparent. Diego was honest and transparent. More

Rory, Ray and Diego are extraordinarily helpful in walking me through the sales and even service process. walking me through the sales and even service process. More

Work was done in a timely manner. Appreciate the great communication with service writer and manager. Appreciate the great communication with service writer and manager. More

Good communication. Friendly and attentive to the needs at hand. Quality workmanship on a major job. Friendly and attentive to the needs at hand. Quality workmanship on a major job. More

Great service dept, Joe was very helpful. Explained everything and work was done promptly. Would come back again and refer family and friends. Explained everything and work was done promptly. Would come back again and refer family and friends. More