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Roger Williams Chrysler Dodge Jeep Ram - Service Center

Weatherford, TX

4.6
427 Reviews

427 Reviews of Roger Williams Chrysler Dodge Jeep Ram - Service Center

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May 13, 2024

Leland and the entire team are always helpful with my vehicle needs. Their process starting with writeup through repair and delivery is very professional. More

by markwardsr919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland
May 13, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We're delighted to know that you found our process at Roger Williams Chrysler Jeep Ram Dodge professional and helpful. Thanks for the positive feedback, we appreciate it!

May 11, 2024

I was very disappointed at the lack of no communication for my last service visit. I was not advised with any feedback on brake inspection. Although minor after service was completed my vehicle was returne More

by arowlandtx76179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie
May 14, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We're sorry to read about your recent service visit and the lack of communication you experienced. We aim for a high standard in customer care, so it's disappointing to know we fell short this time around. Your feedback is valuable as it helps us improve our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at Derek Simpson - Sales Manager - (817)-596-0050

May 10, 2024

Leland was awesome to work with and made everything go smoothly! In the past, things always seemed unorganized when dealing with this dealership but he made it super easy. More

by Jess
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland
May 10, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Jess, it's great to know that Leland made your experience at Roger Williams Chrysler Jeep Ram Dodge a smooth one. We appreciate the feedback and look forward to assisting you in the future!

May 10, 2024

Leland and the service team always to a great job taking care of my vehicle! More

by jacchris32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Gorrell
May 13, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thank you for trusting Leland & the Roger Williams Chrysler Jeep Ram Dodge team with the care of your vehicle! We appreciate your support and look forward to your next visit!

May 09, 2024

Service is so helpful, it’s the best service dealership in town. Been to the others and not real happy, make me always drive a Jeep. More

by bhinton627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales department
May 09, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thank you for trusting the Roger Williams Chrysler Jeep Ram Dodge team with your service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

May 09, 2024

Have been using them for years. Leland and Randall are great to work with. The warranty people are a little slow to react. More

by gaspks1
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland
May 09, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We appreciate your loyalty to Roger Williams Chrysler Jeep Ram Dodge over the years! We're glad you've had positive experiences with Leland and Randall. Your feedback about our warranty team is noted and will be taken into consideration for future improvements. Thanks again!

May 07, 2024

I received great customer service and they were quick with my scheduled service. I waited for my vehicle on a Saturday morning and was in and out fairly quick More

by candiharris1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service Department
May 07, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We're glad to know you had a great experience with our team at Roger Williams Chrysler Jeep Ram Dodge! We aim for efficient and quality service. Thanks for choosing us, we appreciate your feedback!

May 05, 2024

Purchasing a vehicle from this dealership was fast and easy. The service dept was great to work with. More

by dividendct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Coursey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We're glad to know your vehicle purchase was a smooth process and that our service department met your expectations at Roger Williams Chrysler Jeep Ram Dodge. Thanks for the positive review!

May 04, 2024

The service department is outstanding. Leland (Service Representative) listens and works every issue to resolution. I am always greeted when I drive up, and the service managers and emplo More

by jwallen444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland
May 06, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thanks for the stellar review! We're delighted to know that Leland and our service team at Roger Williams Chrysler Jeep Ram Dodge have been able to provide you with top-notch assistance. Your kind words mean a lot to us!

May 04, 2024

I really should have been told the approximate time for service.when I had made the appointment. I had no clue that it was going to take all day. I had to keep checking to see when the service would be com More

by terryandstarla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
May 06, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Terry, we appreciate your feedback and apologize for any inconvenience during your appointment at Roger Williams Chrysler Jeep Ram Dodge. We'll work on improving our communication about timing in the future. Thanks for bringing this to our attention, and don't hesitate to reach out if you have any other concerns.

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