Romano Motors Ltd

We purchased a used vehicle through Romano, Mercedes of Syracuse, and had a great experience working with Mark, Mohammad, Joe, and Murad. They were challenges in delivery along the way, and they handled th Syracuse, and had a great experience working with Mark, Mohammad, Joe, and Murad. They were challenges in delivery along the way, and they handled them with the upmost professionalism. More

Very poor customer service. They never returne my calls. Service takes forever. I had my vehicle at two other dealerships with no problems and great service. Avoid this place They never returne my calls. Service takes forever. I had my vehicle at two other dealerships with no problems and great service. Avoid this place More

try to avoid this dealership if you do not want to have a surprise bill and if you want to be treated as a customer fairly and respectfully. surprise bill and if you want to be treated as a customer fairly and respectfully. More

Good vehicles, good luck getting them serviced You can never get an appointment for service at this dealership. It takes at least a month to get in to their service center. They do a great job sell You can never get an appointment for service at this dealership. It takes at least a month to get in to their service center. They do a great job selling and leasing vehicles and pushing you out the door into a vehicle, but they are not able to service them at all. At best, you are looking at 2 weeks to get in for something simple. At worst, it could be two months or more. I gave up bringing my vehicle to this dealer and went with an independent shop that is able to get me in within a day for most service. More

Please stay away from this dealership!!!!!!!!!!!!!!!!! I made a $5,000 deposit towards a lease of a 2020 AMG GT 53 to be build. At the time when the build was started I deposited $5000. The sales person I made a $5,000 deposit towards a lease of a 2020 AMG GT 53 to be build. At the time when the build was started I deposited $5000. The sales person and I did the did the build using the Mercedes Benz on line website. The MSRP at the time of the build was $111,780. A few months later I received a letter from the dealer that the final price before tax and title would be $119,305. I decided to cancel the lease and requested a full refund. The sales person stated that my deposit was nonrefundable. I requested to speak to the owner and I was told he was not available to speak to me. More

Bad Benz Worse experience you could ever imagine. From the day I brought my car home. When I was scheduled to pick up the car new, no one was willing to run th Worse experience you could ever imagine. From the day I brought my car home. When I was scheduled to pick up the car new, no one was willing to run thru how to operate. I had to replace tires at 25000. At 30000 required two major repairs which the dealership and corporate Were a night mare to work with. The corporate rep lied and I can prove it. Both times over the past month when I got the car back from the an expensive repair it did not run right and check engine light came on both times, and took a month to get in for service. Second repair expensive, car was there for a week. I picked it up at 4 pm. Turned it on at 730 am the next morning still running poorly and a check engine light. Then the next day another alarm. Needless to say DO NOT BUY FROM ROMANO. You will regret your purchase. Will never buy another Benz More

Helpful Frank in the body shop are willing work something out . I think that is a positive way of dealing with things. lets see how every thing goes. Frank in the body shop are willing work something out . I think that is a positive way of dealing with things. lets see how every thing goes. More

SCAMMING SENIOR CITIZENS This business charged my mother - 78 years old and drives only a couple of thousand miles per year - $2500 for new tires and spark plugs. I tried This business charged my mother - 78 years old and drives only a couple of thousand miles per year - $2500 for new tires and spark plugs. I tried to submit the survey with zero stars, but I could not submit without selecting one star. They do not deserve a single star. ZERO STARS. Do not get service here. More

Failed to Disclose BEWARE - BEWARE - BEWARE!!!! Recently purchased a new Mercedes from this dealer. Was told that the vehicle I had purchased had the options I requested BEWARE - BEWARE - BEWARE!!!! Recently purchased a new Mercedes from this dealer. Was told that the vehicle I had purchased had the options I requested i.e Navigation, Bluetooth and Blind spot Monitoring, only to find out at delivery of the vehicle that the navigation system was an after market Garmin system that isn't compatible with the factory installed Bluetooth system. Since I had already traded in by vehicle I had little choice but to accept the car. After complaining to Mercedes (a complete waste of time) and complaining to the dealers customer service I received a call from the GM Murad Abdel ( who sold me the car) offering to reimburse me for the cost of the aftermarket system, a check which has failed to show up in my mailbox as yet. The GM uses deceptive sales practices to push out cars and should be held accountable by someone in the Mercedes organization. More

Just about to buy my 6th car from Jeff Wall at Romano. Just about to buy my 6th car from Jeff Wall at RomanoMercedes. He's a good guy, straight up and he's looked after me over the years. He goes out of hi Just about to buy my 6th car from Jeff Wall at RomanoMercedes. He's a good guy, straight up and he's looked after me over the years. He goes out of his way to deal with my questions/queries, gives me way more time than he should, and thats why I keep going back. Mark Bono the General Manager, he has always given me a great deal, he's rewarded my loyalty by being transparent with the numbers, getting me the right car, given me great purchasing advice, and will not be beaten for my business. John Bruno the Service Manager is the best, no messing around, no up-selling, no 'extra' bits need fixing - great guy. My next Mercedes will be my 8th (6th from Romano, 2 in the UK), I will be staying with Romano. More