Ron Westphal Chevrolet

Jesus helped me get the perfect Tahoe for my family after months of researching. Made it really easy to come in with no pressure or suprises just as he described. Very rare experience for me and will definit months of researching. Made it really easy to come in with no pressure or suprises just as he described. Very rare experience for me and will definitely be considering them again in the future. More

Let's start with I hate buying a car. Pushy sale staff asking for one car payment and getting another ect.. I can say that this was by far the best experience buying a car. I started Pushy sale staff asking for one car payment and getting another ect.. I can say that this was by far the best experience buying a car. I started the day just looking around and not planning to buy one but the way Michael Covone listen to what I wanted and needed he hit it out of the park. I left with a great deal and in my price range that I wanted. I am so happy with my purchase. Thank you Michael.. More

Jesus was of excellent service. Called in for a Tahoe and he made sure it was there before having me come take the drive down. Pricing and negotiation was easy as ever, I will defin Called in for a Tahoe and he made sure it was there before having me come take the drive down. Pricing and negotiation was easy as ever, I will definitely recommend and return for my next one. More

Have been looking for a new truck for a couple of months. I actually work in the business and understand how the process works. I found a truck at the dealer, reached out to get a quote. Crystal Magana re I actually work in the business and understand how the process works. I found a truck at the dealer, reached out to get a quote. Crystal Magana responded immediately provided me all the info I requested. Because I was a good distance from the store, I didnt really want to travel back. Crystal was outstanding getting all the paper work done and drove over an hour with a porter to deliver the car to me and sign the paperwork. Really tremendous customer experience. She is a keeper! More

We had purchased a used 2016 Tahoe. After about 45 days of ownership, the transmission started acting up. Unfortunately, we were passed the 30 day guarantee. We are now stuck with a fau After about 45 days of ownership, the transmission started acting up. Unfortunately, we were passed the 30 day guarantee. We are now stuck with a faulty overpriced vehicle. I tried to call and sort something out and was told that they couldn't do anything. We had purchased the GAP insurance. During the refinancing of the vehicle (to lower the interest), we decided to no remove that. We were promised a full refund...... we never received it!!! We have been given the run around with the dealership. We have called so many times to get this resolved and have been ignored or the issue has been pawned off on someone else. I feel like we have been completely swindled. Save yourself from having similar issues and avoid this place. More

I was in a accident and my 2018 Silverado was totaled. I hate looking for a vehicle and listening to all the salesmen and their B.S. I set up an appointment and drove 1hr to see a vehicle in Elburn that w I hate looking for a vehicle and listening to all the salesmen and their B.S. I set up an appointment and drove 1hr to see a vehicle in Elburn that was online. Speaking to a salesperson, he couldn’t find the vehicle. The GM stated that they hadn’t had a vehicle like that in over a month. I pulled the salesman outside and asked him if the was a GMC or another Chevy Dealer in the area. He old me Ron Westphal Chevrolet was about 20 min away. Arriving at RWC, I spoke to Richard. He was pleasant. He actually listened and fit me into a vehicle that I was looking for. No high pressure sales tactics. No B.S. More

A friend of mine referred me to Don and Ron Westphal Chevrolet. He did not know I was coming ahead of time and upon arrival I asked for Don. It was pretty late on a Saturday and he stayed late to answe Chevrolet. He did not know I was coming ahead of time and upon arrival I asked for Don. It was pretty late on a Saturday and he stayed late to answer all of my questions. We even took a test ride. I am happy to say one week later I came home with a new truck. Thank you, Don. I appreciate everything you did and the patience you had during this process.. More

Dan, my Salesperson, explained features, model differences, and alternatives all the while listening closely to what I thought I wanted. What I thought I wanted to test drive and buy was not what differences, and alternatives all the while listening closely to what I thought I wanted. What I thought I wanted to test drive and buy was not what I was ultimately happy with. Joe, Sales Manager, was also awesome 👌 to work with. More

Made appointment and took car in for "immobolizer light". I specifically asked to check the battery and related that we had to charge it to bring it in. Service rep checking me in sarcastically said "yes we I specifically asked to check the battery and related that we had to charge it to bring it in. Service rep checking me in sarcastically said "yes we do all that". Original problem was fixe with no apparent problems. We retrieved car same day. Now next day the car is slow starting as common with dying battery. I called service department. They can't tell me if battery was checked or not. I related about trouble starting but they had nothing to offer except bring it in. Battery problem should have been discovered in first visit. More

I bought my 2019 Chevy Tahoe from Ron Westphal at the end of January 2023. First off, the dealership labeled it as a “Certified” Chevy. I wasn’t able to take my vehicle home the night I bought it which was n of January 2023. First off, the dealership labeled it as a “Certified” Chevy. I wasn’t able to take my vehicle home the night I bought it which was no problem, reason being that it needed to be inspected to “Certify” it and also needed to be sent out for a “full detail” because they had just received the vehicle in. I was told the next day by the end of the day it would be ready for me to receive. That next day after I received a call from the dealership that my vehicle was ready, I returned to pick it up. My vehicle was FILTHY inside as well as out. Nothing was wiped down including the windows, the leather seats were sticky and gross, the carpet was not cleaned and the window sticker residue was STILL ON THE WINDOW! I expressed my disappointment to my salesman which he immediately agreed and said that the vehicle would need to be kept and that he would resend it out and except himself when it came back. My salesman called me the next day so I returned to the dealership to receive my vehicle. AGAIN FOR THE SECOND TIME my car was STILL FILTHY inside and out…NOTHING CHANGED!!! I was beyond angry, I told my salesman to just give me my vehicle and that I would be on my way. June had arrived and I was due for my first oil change as well as having a trailering braker controller installed by the dealership service department so that any warranties wouldn’t be voided in anyway. As I turned my car in, I also mentioned to the Service Rep that a squeaking noice could be heard from around my car when I started to apply my brakes. I also explained that that’s all it was, no grinding or shaking when I applied the brakes just the squeaking. Approximately 1/2 later I was told by the Service Rep that my vehicle needed new pads and rotors all the way around, but since I bought the vehicle there, it was before 12 months and 12K miles (because of the bumper to bumper warranty I got because it was “Certified”) that it was covered. Fast forward to 10/12/23 (not even 9 moths after I bought this vehicle) my Tahoe would not start as I was leaving work. I was able to jump it and drive it home. Upon my arrival at home I shut my vehicle off, tried to restart it and it would not turn over. I had decided that night I needed to call into work for the next day and get my vehicle to the dealership to see about them replacing the battery. The next day I again tried to start my vehicle so I could get it to the dealership and it would not start. I was able to hook up a vehicle jump pack and it started up right away. I arrived to the dealership just as they opened, from prior vehicle service I know most of the Service Reps, Rick walked over to assist me. I “attempted” to explain to Rick what my issue was. He wouldn’t even listen to my full and complete issue, but to dismiss my issue with “The battery is normal wear and tear, we don’t replace dead batteries.”My situation was not “normal” if Rick would of heard me out. What Rick failed to understand was that I had just bought this so called “Certified” vehicle from the dealership he worked for on January 26 2023 and that there was NO WAY October 12 2023 I should have to replace the battery not even 9 months into ownership of my vehicle. Rick continued to repeat himself, that if they worked on my vehicle he didn’t know when it would be done and that “He didn’t make the rules, he just had to follow them”. I didn’t ask Rick to break the rules and that if Rick would of just took the time to listen to me as a customer perhaps go to Management and ask what should be done in my case. What is the point of “Certifying” a vehicle, backing it with a 12 month / 12K warranty if when items that were looking like they needed replacement such as brakes and rotors or an original battery that came in the vehicle. I thought that Chevy puts their vehicles they stamp “Certified” through a rigorous inspection before they sell on their lot? I guess not…beware of “Certified”! More