Great job by Rosedale Chev! After an accident that totaled our car, we found ourselves needing to find a replacement fairly quickly. Rosedale Chev was one of the many stops we made in our search. That is where we met Joe Ouellette from the sales team.
Joe took the time to listen to what we were looking for, ask a few questions and go on a couple of test drives. When we didn’t find what we were looking for, Joe told us about a relatively new GM Factory Pre-Owned program. We may have been the first customers they’ve had to order a vehicle through this program.
After a few days of searching this and other sites online, we came back to Rosedale Chev and found the perfect car through the Factory Program! Joe and Mark, the sales manager, worked closely with us to make sure it had the options we wanted and to get it ordered in. Joe was very patient and helpful with the many questions I kept coming back to him with. It was initially supposed to take a couple of weeks for the car to be delivered to the dealership. Joe kept us updated throughout the process and even pleasantly surprised us with a call when the car arrived after only 1 week.
After another day for them to inspect and shine up the car for us, we made the trip back out there to pick up the car. Joe took us out for a test drive and made sure we were completely comfortable in it and knew how to work all of the features. After he was sure we were comfortable, we filled out the paper work and drove off as happy car owners.
Rosedale Chev did a great job for us and we highly recommend them!
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