Roseville Hyundai

We were very impressed with all phases of our purchase, We were very impressed with all phases of our purchase, especially Brandon Wood, Tommy Payne and Gaylynn. They all went the extra mile with extra h We were very impressed with all phases of our purchase, especially Brandon Wood, Tommy Payne and Gaylynn. They all went the extra mile with extra help. The personnel were a pleasure not the usual pushy type. We both appreciated this and it made our decision to buy much easier. Thank You Gary More

I came into the dealership wanting to look at the elantra. Bryan was very helpful while I made my purchase decision. I gave the ratings I did because I never once felt pressure to buy, he worked with elantra. Bryan was very helpful while I made my purchase decision. I gave the ratings I did because I never once felt pressure to buy, he worked with me on the price and made me feel Iike a guest and not a customer. More

I had looked for a long time for my Tucson at several dealers in my area and no one wanted to negotiate with me or they wouldn't contact me back. Joey contacted me the next day after I inquired about a v dealers in my area and no one wanted to negotiate with me or they wouldn't contact me back. Joey contacted me the next day after I inquired about a vehicle online and he took the time to ACTUALLY work with me. I live in the East Bay(hour and a half from Roseville)and we were able to handle everything over the phone. He explained the different models and we compared prices, that same day we negotiated and came to an agreement on the final cost of the vehicle. A couple of days later I was at Roseville picking up my new car. When I arrived my Tucson was already detailed and ready to go. I was was using my own bank to finance my car and they were able to CUDL my paperwork with no problem. After I signed my paperwork Steven came out and gave me the complete run down on all the features/butons my car had to offer and how to use them! I had a great experience purchasing my car at Roseville Hyundai and I would highly recommend this place to anyone looking to make a serious purchase. More

Car purchased 10-13-2010 at which time I also added the extendedwarranty and pre-paid service; this latter because Cajun in finance told us thatservice requirements were every 3750 miles. I was at the deal extendedwarranty and pre-paid service; this latter because Cajun in finance told us thatservice requirements were every 3750 miles. I was at the dealership on 10-29-10 and went into Cajun to cancel the extended warranty and pre-paid maintenance as the car only needed servicing every 7500 per owners manual. He accessed the computer and said "Done." I was told the refund would show on my Hyundai finance statement. On 11-16 I called and talked to Cajun and said I had not received the refund yet. He looked up my info on the computer and told me a step had not been completed but that now he had done so. I was in England until December and on my return I called the finance office again on 12-6. This time spoke with Desiree who only then informed me that a cancellation form needed to be signed, so I drove to the dealership and duly signed the form. It is now 1-17-2011 and still no refund. I had e-mailed Roseville Hyundai and received a reply from a Shaffer on 12-28-10 who wrote that he would get in touch later: I'm still waiting! I have no complaint with sales. Steven our salesperson was great. It's unfortunate that their finance department has soured us on buying or having anything further to do with this delership. I will not be using their service department. More

I went to Roseville Hyundai in September, 2010 to check out and possibly purchase a 2010 Hyundai Elantra. Michael Izawa was the salesperson and I was very impressed with his professionalism. He did a great out and possibly purchase a 2010 Hyundai Elantra. Michael Izawa was the salesperson and I was very impressed with his professionalism. He did a great job explaining how to save the most money on my new car. He was very patient and his customer service skills are top-notch.I ended up buying a brand new 2010 Hyundai Elantra and am very happy with my new car. I highly recommend Michael Izawa as an excellent sales and leasing consultant for Hyundai. More

I strongly recommend Rosville Hyundai Dealership for everyone who needs a Hyundai car becauase; 1. They are very friendly to introduce all cars my family wanted see. 2. They are very honest about th everyone who needs a Hyundai car becauase; 1. They are very friendly to introduce all cars my family wanted see. 2. They are very honest about the car price and information. 3. They would try whatever I ask for the car's information. 4. They are amazingly fast to process to get the car & everything else. 5. They are very focused on the car I would like to buy (They never tried to introduce any other options). I really appreciate Dan and Jason for helping to get my new Hyundai car! More

I would like to make it clear that Dan Acosta our salesperson was GREAT! Our problem started with Desirea in the finance Dept. Long story short, we wanted our financing to go to our credit union & salesperson was GREAT! Our problem started with Desirea in the finance Dept. Long story short, we wanted our financing to go to our credit union & stated to her that is what we wanted. However, when she did the paperwork she did not go to our credit union. The next day I called our CU & found out we could get a better rate. I called her & she tried to discourage us saying it wasn't going to save us that much money & then said she would lower the rate to the credit union rate. I said no, wanted it to go to my credit union. She said fine. Two weeks or more went by & still my credit union had not received any paperwork, but they did receive the payoff for our trade in vehicle. Called Desierea, my credit union called Desierea, but by then she wasn't returning our calls. So I started calling Chris Shaffer, he never returned my call. E-mailed Chris Shaffer, didn't respond. Did here from someone by the name of Cajun & he made all kinds of excuses. A day or two later a very nice woman (judy) called & apologized & said our package was LOST. She was sending someone out to our home to re-sign papers! To this day have not received a call from Desieree or for that matter Chris Shaffer with an apology or to set up an appt. to discuss this matter (which we requested of Chris Shaffer by e-mail). We bought our Tucson on Nov. 1, 2010 & didn't get the new paperwork until Nov. 19, 2010. We feel that Desirea for whatever reason didn't want the deal to go to our credit union (maybe she got a better commission elsewhere)& thought if she just did the deal, by the time we received paperwork from the lender we wouldn't question it. To us this is unacceptable & should be illeagl. Bill & Kathy Asher More

I had limited time to purchase a new car. I submitted an online information request and received a call the next day from Brian. I told him that I would like to test drive the Sonata. He invited me to com online information request and received a call the next day from Brian. I told him that I would like to test drive the Sonata. He invited me to come in that day. When I arrived at the dealer I was approached by Steven. I told him that I spoke with Brian. He checked with Brian and then proceeded to give me a test drive. I explained that I was not going to purchase that day, but I am definitely interested. Although Steven tried to get me to buy the Sonata that day, he was very friendly and when I explained that I did not want to purchase it on the same day, because of time constraints and I wanted my daughter to see the car before I purchased it. I completed the credit application and asked Steven to get a guarantee loan/lease and I would be back the following day. I requested that all paperwork be completed and all I would need to do is sign. When I arrived the next day with my daughter, the majority of the paper work was completed and Steven had a guaranteed lease and the car was filled with gas, washed and ready to go. It did take a little longer than expected to complete the financing because there were other people in front of me, but all in all it was easy and everyone was friendly and pleasant. More

Dan Acosta was excellent to work with. I would recommend this dealership. No hard sales , friendly with competitive pricing. Dan Acosta exceeded our expectations. He came to our house the next day and p this dealership. No hard sales , friendly with competitive pricing. Dan Acosta exceeded our expectations. He came to our house the next day and picked up our trade in so we did not have to make a second trip back to the dealership. Great guy to work with. Our family would highly recommend buying you next vehcicle at Roseville Hyundai... and ask for Dan Acosta. The Stampfl Family More

Steven was a wonderful salesman. He was attentive, answered all questions but was not high pressure. I was very impressed that he spent time going over each of the books and also all of the car funct answered all questions but was not high pressure. I was very impressed that he spent time going over each of the books and also all of the car functions in great detail. Jason also made the experience a good one. We felt like we got a good price for a great car. All in all, just positive things to say about Roseville Hyundai. More