Roseville Toyota

Falsify repairs needed to your vehicle Please read this before going to the dealership for service. I really don't want what happened to me to happen to anyone else. I've always had my Please read this before going to the dealership for service. I really don't want what happened to me to happen to anyone else. I've always had my car serviced at the dealership & recently moved to the area so Roseville Toyota was the closest dealership. I had my tires rotated & an inspection done. I got a laundry list of things that were wrong with my car that were not wrong 3,000 miles ago. They told me they did a "thorough" inspection on my vehicle. They were so pushy that I get the service done that day or within the week. I wanted to get a second opinion before shelling out $4,500. When I got my car back my back sun shield didn't work and my front passenger window didn't work. I called the dealership & asked to schedule an appointment to fix what wasn't working. They had the audacity to tell me that I would have to pay, up front, before the dealership will even look at it when it was a simple fuse fix. They said I would be reimbursed if they found they were the cause of the issue. Fast forward 2 days after service. My battery light comes on & then my car died in the middle of the road. I called AAA & they stated my alternator went out. Toyota's "thorough" inspection showed the alternator as fine but the battery needing a recharge. THREE different AAA mechanics stated the disbelief & with my car's low mileage that the alternator went out. When I told them I just had it looked at by the Roseville Toyota dealership all THREE (they came out on separate occasions, 1 battery, 1 tow & 1 more battery) all said that the dealership is very crooked, hurting for money & has been known to purposefully sabotage vehicles so customers would have to bring them back in for repair. I called 2 different, highly rated & recommended, mechanic shops. They both stated I was not their first customer whose brought in a vehicle from Toyota with the same laundry list of issues. When I brought my vehicle in, behold the inflated issues that Toyota presented to me were FALSE! For example, Toyota stated my rack & pinion had gone out along with my CV boot. Upon close inspection, by my choice mechanic, they stated NOTHING was wrong with my rack & pinion. It was just my CV boot flinging grease & it didn't need to be changed & nothing was wrong with it. Let me tell you that more than 1/2 of Toyota's laundry list was completely exaggerated. Instead of spending $4,500 I walked away spending $650.00 in repairs with a new battery. My family has a fleet of Toyota's that will never see the inside of Roseville Toyota. It boils my blood that they don't care about their customers & only see us as dollar signs More

I have a very good experience at Roseville Toyota. I submit my request through Truecare.com for interesting to buy RAV4. Razwan contacted with me next day, regarding the information I requested. My car I submit my request through Truecare.com for interesting to buy RAV4. Razwan contacted with me next day, regarding the information I requested. My car buying experience at Roseville Toyota is very good. More

Outstanding experience - very easy process, great staff This was one of the best car buying experiences that we have ever had. We first were contacted by Anish with Internet Sales and were provided with ba This was one of the best car buying experiences that we have ever had. We first were contacted by Anish with Internet Sales and were provided with basic information regarding different models of the Camry in a non-pressure way. We visited the dealership and Ryan showed us several Camrys.. He was extremely friendly and helpful. We were then contacted via the internet and phone by Judy Cunningham and Dean Haught (sp?). Again, very informative and no pressure. We decided to purchase a Camry and returned to the dealership. Linn Nyugen was our salesperson. He made the experience very enjoyable - an extremely courteous, friendly professional. Processing through the financial office with Eric again was easy and non-pressure to buy all the extras. We will recommend Roseville Toyota to our friends. More

Poor Follow Through/Communication I purchased a 09', 14' Camry, 15' RAV4 AWD XLE. I even referred someone from Redding who bought a 09 Camry for his daughter from Roseville Toyota. Thi I purchased a 09', 14' Camry, 15' RAV4 AWD XLE. I even referred someone from Redding who bought a 09 Camry for his daughter from Roseville Toyota. This year, 2016, I tried to work with their internet Manager and their other internet sales associate (Dan and Robin). They failed in following through with my email messages and locating a 2016 Toyota RAV4 Limited AWD. I found the one I like at another Toyota Dealership. Later, I called the parts department at Roseville Toyota to see what they charge for labor and accessories. They were considerably higher including labor over and beyond Redding Toyota. They wanted to charge 1500.00 for Cilajet. Redding Toyota wanted 795.00. I was referred to sales, Oleg, Finance Dept. He said that he can meet the price of Redding Toyota and had a coupon for 200.00 less. (600.00 for the service--great). I tried working with him and reminding him for 3 weeks on all the above. He failed! Also there was a refund due to me for a Tire/Wheel policy and Dent policy...pro-rated. I sent a certified letter to request the refund. They did not communicate with me. They also sent the refund to Toyota Financial Services rather than sending it to me. I had to work all the hassle and contact their Finance Manager, Jessica. Of Course, she's going to protect the employees knowing full well they really fouled up in a big way. I will not do business with them any longer. They've burnt their bridges and I will deal with Hanlee or Momentum Toyota for now on in the future. The lost future business! I've spent nearly 100K there in the past years. Well that's John's problem now. Good Luck People. More

They dont take care of there customers and lie to them I have a 2014 for the past 2 years my navigation and entune is not working. The unit has been replaced 3 times so this falls under the lemon law and I have a 2014 for the past 2 years my navigation and entune is not working. The unit has been replaced 3 times so this falls under the lemon law and this dealership doesn't care about its customers DONT BUY OR GET YOUR CAR SERVICED HERE they want to replace the unit for the 4th time. UNACCEPTABLE ive bought 6 cars from this dealership and I had some hiccups with my credit and they say they will help get into a new car they didn't even try to work with me or the banks More

Elder Abuse of my parents My parents came to this dealership wanting a $10000 car and walked out with a $23000 car with all the possible extras added to it. They had both been My parents came to this dealership wanting a $10000 car and walked out with a $23000 car with all the possible extras added to it. They had both been in a head on collision and my mother is on medicine for dementia. They were totally taken advantage of, even when we showed the dealership a letter from her doctor. Please BEWARE of this dealership, especially if you are elderly. They will take advantge of you like sharks going after blood in the water!!!! VERY UNETHICAL!! We gave them plenty of opportunity to make things right, but all they cared about was the sale. STAY AWAY!! There are many other Toyota dealerships you can go to!!! More

We love Toyota!! My family has always been Toyota lovers. My dad has a tundra, mom has a scion, both sisters have corollas and a scion XB. I needed to trade in my BMW My family has always been Toyota lovers. My dad has a tundra, mom has a scion, both sisters have corollas and a scion XB. I needed to trade in my BMW because it was just not reliable for me no more, so I came into Roseville Toyota just to browse one night and see what my options were. I met Austin Duarte where he started to show me some cars that could work for me in the price and car payment I felt comfortable at. Never I did not expect to go in and start paperwork, but after explaining my financial situation to Austin Duarte he assured me that Toyota would be able to help me out. I went inside met with Robert Devenecia and from there it was them working their magic. I did end up having to have a co-signer, but that is where the best person in the whole wide world came in...my mom. She is amazing for helping me do this. Once we shook hands we met with Jacquie Roberts in finance and she made the entire process of signing documents fast and easy to understand. I never thought I would be buying a brand new Toyota Rav4!!! I am so happy with this purchase because I know I have something finally reliable. We want to give a big thanks to Toyota, but especially to Austin, Robert and Jacquie for all your help and follow up even after the purchase. More

Hard sell, but willing to I came with prices other dealers were willing to offer, Roseville Toyota was able to match it after 2 tries at offering me higher prices. Respected t I came with prices other dealers were willing to offer, Roseville Toyota was able to match it after 2 tries at offering me higher prices. Respected that I knew exactly what I wanted coming in, didn't try to sell me anything else. Hank came in on his day off to work with me! I had been by 2 days earlier, to get started. David and person he worked with gave me initial quotes with breakdown. Ok experience. As I was at my vehicle leaving, Oleg was brought out to me, offering a revealing much lower price. It was a bit creepy , but enlightened me as to what prices I might be aiming for in dealing over the coming few days. I was too fried by that time to go back in at that time and learn details of his proposal. I forget names of Finance person and Customer Service, bu both were very good at thei jobs. More

less than honest After leasing a Toyota Avalon, I realized that I was misled by the salesman. He closed the sale with false information and promises the dealership cou After leasing a Toyota Avalon, I realized that I was misled by the salesman. He closed the sale with false information and promises the dealership could not keep. I also found the finance officer to be less than honest. When in for service, I was questioned and pressured by numerous salesmen to buy a new car. I traded my Avalon in early to avoid this dealership. More