"Buying experience "
I made an appointment with linh to purchase a new truck. The experience was the best I have ever had. I have purchased several vehicles from Roseville Toyota over the last four years, and this was by far the best experience I have had. Thanks linh!!!
Came in to test drive the 2017 Toyota Camry Hybrid. Our sales Rep was John Wood, he was very attentive to our needs and made the process very simple. He did not try to push too hard, but I guess in this business you have to, to survive. We were very pleased with our purchase. Everyone was very knowledgeable of the process.
I wanted to trade in my Kia optima for a Toyota Prius. Turned into a 6 1/2 hour headache. I wanted a Prius that they had advertised online, a sales man approached us very quickly (12:00pm) as we pulled up which was nice, but then we walked around the lot trying to guess where the advertised car was at, then the salesman drove us around every lot/dealership/repair area they had for about an hour. Me and my friend asked if we could just wait inside for the sales person to find it, but the salesman said "maybe you will see another car you like while we drive around."
We finally find the Prius advertised and it was at a repair area of one of the dealership's, both the front and rear bumpers had scratch marks from whatever the previous owner drove/backed into. I was OK with the condition the car was in. Then we drove over to the main dealership and waited for the next person to help us.
The next person let me know that I would not be able to make the trade without putting down the 7k difference that I would owe since the Prius was much cheaper than the car I was trading in. Then another person told me that they might be able to help me out if I get a more expensive Prius, so that the difference price wouldn't be what was holding me back from making the deal.
I decided I would be ok with getting a much more expensive Prius, plus the person I was with had to be somewhere important at 5:00pm. We walk out to the lot and picked out the second newer Prius we looked at, I didn't really care at this point, after all any of the newer Prius's were going to be better than the one we initially came to see.
The rear bumper on this newer Prius had hit something, I could tell because it didn't line up just right on the passenger side and I was able to jiggle it a little. Don't get me wrong my trade in had scratch marks down the side of the wheel wells, the rear bumper was split open in the middle, the rims were all scratched, and the front driver side Controll arm or something was damaged so the car wanted to pull to the right a lot....
I didn't expect for good money on my trade in, I feel what they were offering me for my car was very reasonable, but no one said anything about the bumper on the Prius. It didn't feel right after they bragged about some 121 point inspection, and that the car fax says that the car has never been in an accident. Whatever, I would be ok with it I just needed to keep moving forward with the whole process.
I wasn't very pleasant at this point, at around 6:00pm I get to the finance guy, and this guy started out super nice and really fun, but I told him that I was trying to still get my friend to his appointment even though it was an hour after 5:00. He was totally cool about it... Then he started offering the typical gap insurance, tire warranty, etc. I turned it all down, then he offered some coating for the car to protect it and I would never have to wax my car, he told me that all the finance people were having a little competition of who could sell the most of those, I turned it down and that's when his attitude completely changes. He became short and quiet after that, pretty sure it made him mad. I asked my buddy if he felt the same about that and he said he was thinking the same exaxt thing that the guy went from nice to quiet and bored with us.
They finally hand the keys to the Prius over, but the car wasn't ready, so now I'm really frustrated, and then the original sales man walks up to me and says the finance guy says he needs more paperwork. They guide me over to a computer that is available so I can rummage through my emails/bank statements/etc to get them the info they need. They still say I need more info.
This is the point that my friend looses his cool and starts telling the salesman how ridiculous this has become. A few more people notice us throwing a fit and then they tell the salesman to just follow us home to pick up the necessary paperwork. We tell the salesman that we have to get to a meeting, that might not even be happening amore because it is now 6:30. Another gentleman tells me that we can just email the info.
We leave in the Prius, we drive right back up with the paperwork that they needed, because the meeting was cancelled because the interviewers could not wait any longer for the meeting. I make sure they make copies of everything. They tell me I'm all set. So I leave.
Today I'm on my lunch break I missed 2 calls and have a text message....
"This is **** **** from Roseville Toyota please call me right away we need your few more sign on documentation. Please call me ***-***-****"
Yes I'm frustrated. No I don't want anyone fired or even bothered, just needed to vent and maybe save some people from going through the same thing.