It was the WORST EXPERIENCE ever! I've never felt so humiliated in my life! Never ever go there! The staff was arrogant, disrespectful!
Here is my story;
I got the best quote for 2015 Camry SE from the Miata Toyota Dealer, everything was perfect over there, they respect you, try to make you satisfied, and leave the dealership happily; but Miata did not have the Silver color.
So, I tried calling the other dealerships and asked them if they had the Silver color. Elk Grove Toyota said they don't have the Silver color and apologized for that.
After this call, I called the Roseville Toyota, talked to the salesperson who must be Shaun Thornhill; I explained everything in detail to him that I visited / talked to 3 different Toyota Dealers in Reno, Sacramento, San Jose; all of them said that they could do the price-match while talking on the phone, but when it comes to visiting the dealership and I get there, they said they cannot do the price-match with the Miata etc.; yeah after explaining previous experiences; HE SAID that Roseville Toyota is the #1 and BIGGEST dealership in North California, and HE GUARANTEED that Roseville Toyota can do the price-match and also give the best price to the customers! I reminded the previous experiences 3 times on the phone to the salesperson, but he again GUARANTEED that they can give me the best price. He said that the only thing I should do is to come to the dealership, and then don't worry about the rest. AND I DID THAT! I trusted them and drove 125 miles which takes 2 hours from RENO, NV to ROSEVILLE, CA. BUT I WISH I DIDN'T...
When I got there, starting from the first person and first minute, before starting to test drive and the paperwork, I asked them again and again and told them that "I have the quote from Miata which is really good price, let's not waste both your and my time, I want to continue if you can do the price-match", and every time I said that, each person said "Don't Worry, we guarantee you that we can do everything; price-matching or giving you the best price". And believed them.
I did the test drive, started the paperwork, they run the credit and gave me the offer. Here is the SURPRISE! I was really surprised, disappointed... I felt that I should have never trusted them!!! They gave me ridiculous offer! I emailed them the previous quote that I got from Miata Toyota; it seemed that they did NOT even take a look at that quote!!! So irresponsible, amateur, humiliating!!!
I should NOT have waited there for one more second, but I had a hope that there was misunderstanding and they would fix it. But the case was totally different!!!
The salesperson came and talked to me, gave me the offer, I denied, gave him my offer, he goes back to the office / finance department, comes back, so and so forth... This process took more than 3 hours!!!
I understand the process, but as I explained the salesperson in the dealership, my question was really clear; "Is Toyota LIABLE for the person that I talked on the phone?!". I said "the salesperson on the phone GUARANTEED that they can do the price-match or give me the BEST PRICE only if I show up and be at the dealership?!".
On the phone, ROSEVILLE TOYOTA IS LYING, DECEIVING the CUSTOMERS!!!
They want you to come to the dealership, and then they play with the numbers / words etc.
I asked the salesperson in the dealership that "LET'S LISTEN TO THE PHONE CONVERSATION TOGETHER and YOU'RE GOING TO SEE WHAT YOUR GUY GUARANTEED!" but as you can guess; he said he listened to the conversation, and "there was no GUARANTEE, but try their best to help me!" This means that I'M LYING! Can you believe that? The salesperson is claiming the customer as a LIAR!!! WHAT KIND OF CUSTOMER SATISFACTION POLICY IS THIS?!!!
Then, he claimed that the quote that I got from Miata is not REAL, there is something wrong etc. Then, they tried to price-match, but this time gave me other extra fees... Do you get the point?!!!
They don't want to make business, but waste time.
They tried to bring me different issues such as I'm not qualified for 0 downpayment and 0% APR... Next time, the salesperson went and came back and asked for the $2,000 downpayment. I offered $500, he looked like he would accept, but again said NO!
Lastly, he said that I have to wait 48 hours for the approval, and after that I can get the car.
As you can see here, they try to deceive customers; they promise / GUARANTEE that they are the BEST and they can give the BEST PRICE or price-match; but IN REALITY, THIS IS TOTALLY A LIE!!!
I felt really bad and expressed my opinion, but instead of trying to make me relaxed and feel comfortable, he acted like he wanted to kick me out!
They checked the MIATA's quote, after realizing that they cannot do the price-match, they claimed that this quote is NOT REAL :)) so funny, right?
Is this the professionalism? Is this the BEST & BIGGEST Toyota Dealership in North California?!!!
Please, don't tell anyone you are making THE BEST BUSINESS!!!
I Recommend This Dealer:
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