My Review Of Roseville Toyota:
Went to this dealership after i got pre-approval letter qualification offers in the mail. Called them ( spoke to Andy Acevedo of special financing ) and inquired and was told that they acknowledge that letter and asked about my job and credit score. I informed them ahead of time about my challenged credit 640 not once , not twice , more than 3x and made it clear i didn't want my credit run so many times. Andy said "Ok, you're fine, you should be ok." After about an hour, he came out of the office and said, let's go ahead and find your car. I said, " what? Am I approved, he nodded with a big smile and said yes. I asked "but what's the % rate", He clearly stated, " you got approved for a 0%". I said, " That's great but I wasn't really expecting 0 %" and he went on and explained about how special financial department works and that since he's selling a lot to customers, finance dept would grant it so he can bring more cust. in. ??? So we went around the lot, had my test drive that turned out to be the worst nightmare in my history of car purchase. You all know what happened next. I signed all the papers and brought the car home , as they took my otehr car as trade in. We had the chance to enjoy the vehicle for 11 days until finance dept. (Zack) called and gave me unacceptable options which we didn't take and so was told we had to return the car. I was so upset but was never rude.. He apologized ( sincerely I would assume ) but he wanted the car back like that same night which I didn't agree and explained it's unacceptable, I didn't have any clue at all??? All along i thought the deal has been finanlized now he's telling me no bank would finance it unless blah blah blah. I told him again how frustrating and upsetting it is and he said he understands, I hanged up the phone.... Thought about it overnight... researched and learned that it's not the first time it's happened to customers of this dealership.... learned about what they call " spot delivery". I just thought, ok, we'll just return the car, don't want anymore headache, we shouldn't have trusted them in the frisrt place but then again it hurts to think that they've taken advantage of you. So, I planned of returning the car the next day and just get myself a used car. Woke up with missed calls and VM's from tyhis dealership , one of which I returned and spoke to a guy from finance named " John " ( director./ head of fiannce I heard )- I wrote his name on my notebook just in case. We went over it again . My initial question was " what happened there?", I didn't have a clue that financing was still pending??" I was given the impression that it's been approved, and since i was signing papers w/ Toyota finance on it, I thought they finaced it. He explained and asked me " why there are 3 cars in the credit report?? " My reply : Well , they asked me that prior to purchase and I told them , one is being paid by a cousin and they didn't say it would be a problem. Then he asked , "you have a missed payment with Toyota", what was that all about, Again I said, they asked me that too prior to purchase and even asked me to write down the reason. He's starting to sound sarcastic and so I said. "" Well isn't that the reason why you ran the credit?? to check and see , if a deal is even possible??? I mean if you're doing it for a while, you could have already known??? ( at that time i had 9 notifications of credit check ). He replied " Well, what do you think?? Do you really think it is possisble to get financed w/ 3 cars??? . This made me more so upset that I was crying out of rage and said " Why do you sound like you're blaming me for even purchasing the car??? I should have read all the reviews about your dealership before I even went there. They are all true and I cannot believe it's happening to me. And you know what? you're are being rude. All I wanted to hear from you at least is that you sincerely apologize for what happened " He raised his voice and said " and now you are giving us accussations!!. I hanged up the phone, feeling so terrible. I asked my husband to go ahead and return the car. then I got a call from Robert , from sales dept. I believe, who offered to be our contact. He at least sincerely apologized for what happened and offered to be the POC. I asked if they will still buy the car that is in their possesion for 2 wks and they agreed. They faxed papers for us to sign , faxed it back. Gave them time to process, followed up after a week... pending... after another week... was told check has been ,mailed... after another week ( this week ) , I was told " Sorry , they'll have to wait until the title transfer is completed. Who wouldn't be angry at this time??? I checked TOyotafinancial website for that car we're selling about 2 wks ago, it showed that it's been paid. I e-mailed finance dept. , no reponse. Got hold of Robert , who again apologized and offered to help w/ the process and all. I 'm so mad for all the time, effort, we wasted on this ,, WE sure had some bad experiences w/ cust service and sales in the past but there's nothing worse than this. And this is the first time I am sharing an experience / review for other future customers' sake. Don't beleive in special financing w/ them. Or better, don't trust them at all. All you read here and other review sites are true. Go to a dealership with proven integrity ,, who would value and respect their customers all the way. .
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