Roseville Toyota

Professionalism at its finest! I was contacted by a representative from Roseville Toyota after posting interest in a few different models. She asked me specific questions in regard I was contacted by a representative from Roseville Toyota after posting interest in a few different models. She asked me specific questions in regards to what I was looking at, and called me to set up an appointment. I wasn't able to meet for about a week. She contacted me to confirm and continued to ask questions about what I was looking at. I had questions about trading in my lease, and she was able to send me information. When I arrived for my appointment I was greeted with a smile and she proceeded to hand me off to the fleet manager who took me to three cars. The first car was exactly what I was looking for, and after a hour we had a deal. This is my fourth Toyota in 10 years , and the first time coming to Roseville Toyota. I will recommend their dealership over the one in Folsom,where I purchase my last three vehicles. More

BARCELONA RED! PERRRRFECT! HAMID RASHEED WAS SO HELPFUL AND WILLING TO HELP ME. CAME IN TO GET A 2016 RED COROLLA S PLUS, AND HE WAS SO HELPFUL IN SEARCHING ONE FOR ME. MUCH APP HAMID RASHEED WAS SO HELPFUL AND WILLING TO HELP ME. CAME IN TO GET A 2016 RED COROLLA S PLUS, AND HE WAS SO HELPFUL IN SEARCHING ONE FOR ME. MUCH APPRECIATED IT! ALEX SCHALLARD WAS VERY HELPFUL AS WELL, HE ANSWERED ALL MY PRICE AND INVENTORY QUESTIONS. THANKS ROSEVILLE TOYOTA FOR ALL THE HELP! More

Professional and Detail Oriented Group My wife and I purchased two vehicles on 10/1/15. We love our new 2015 Toyota Prius and 2016 Toyota TRD Pro! The staff was not pushy, and from start to My wife and I purchased two vehicles on 10/1/15. We love our new 2015 Toyota Prius and 2016 Toyota TRD Pro! The staff was not pushy, and from start to finish, everyone that we had contact with was more than helpful. I would highly recommend Roseville Toyota to anyone interested in a new or used vehicle. Thank you to Stas, CJ, and Zack for making it all happen! More

Low Key Salesmen I spoke to sales several times on the phone and by email before I made the trip to Roseville from Grass Valley. We originally were looking at a 4runne I spoke to sales several times on the phone and by email before I made the trip to Roseville from Grass Valley. We originally were looking at a 4runner, but the Tacoma caught my eye and investigating it more convinced my wife it would work for her too, it was an easy decision on a great ride!!! More

sold a lemon This dealership sold a lemon to my daughter. The car she bought broke down the first day and has pretty much lived in the shop. My next rant is to the This dealership sold a lemon to my daughter. The car she bought broke down the first day and has pretty much lived in the shop. My next rant is to the BBB. It is a 2002 Dodge Durango. My daughter has been without this vehicle and having to rely on friends and family. Personally I feel the dealership doesn't live up to honesty and integrity. Their motto should be "Screw you the buyer." More

WORST EXPERIENCE EVER It was the WORST EXPERIENCE ever! I've never felt so humiliated in my life! Never ever go there! The staff was arrogant, disrespectful! Here is my It was the WORST EXPERIENCE ever! I've never felt so humiliated in my life! Never ever go there! The staff was arrogant, disrespectful! Here is my story; I got the best quote for 2015 Camry SE from the Miata Toyota Dealer, everything was perfect over there, they respect you, try to make you satisfied, and leave the dealership happily; but Miata did not have the Silver color. So, I tried calling the other dealerships and asked them if they had the Silver color. Elk Grove Toyota said they don't have the Silver color and apologized for that. After this call, I called the Roseville Toyota, talked to the salesperson who must be Shaun Thornhill; I explained everything in detail to him that I visited / talked to 3 different Toyota Dealers in Reno, Sacramento, San Jose; all of them said that they could do the price-match while talking on the phone, but when it comes to visiting the dealership and I get there, they said they cannot do the price-match with the Miata etc.; yeah after explaining previous experiences; HE SAID that Roseville Toyota is the #1 and BIGGEST dealership in North California, and HE GUARANTEED that Roseville Toyota can do the price-match and also give the best price to the customers! I reminded the previous experiences 3 times on the phone to the salesperson, but he again GUARANTEED that they can give me the best price. He said that the only thing I should do is to come to the dealership, and then don't worry about the rest. AND I DID THAT! I trusted them and drove 125 miles which takes 2 hours from RENO, NV to ROSEVILLE, CA. BUT I WISH I DIDN'T... When I got there, starting from the first person and first minute, before starting to test drive and the paperwork, I asked them again and again and told them that "I have the quote from Miata which is really good price, let's not waste both your and my time, I want to continue if you can do the price-match", and every time I said that, each person said "Don't Worry, we guarantee you that we can do everything; price-matching or giving you the best price". And believed them. I did the test drive, started the paperwork, they run the credit and gave me the offer. Here is the SURPRISE! I was really surprised, disappointed... I felt that I should have never trusted them!!! They gave me ridiculous offer! I emailed them the previous quote that I got from Miata Toyota; it seemed that they did NOT even take a look at that quote!!! So irresponsible, amateur, humiliating!!! I should NOT have waited there for one more second, but I had a hope that there was misunderstanding and they would fix it. But the case was totally different!!! The salesperson came and talked to me, gave me the offer, I denied, gave him my offer, he goes back to the office / finance department, comes back, so and so forth... This process took more than 3 hours!!! I understand the process, but as I explained the salesperson in the dealership, my question was really clear; "Is Toyota LIABLE for the person that I talked on the phone?!". I said "the salesperson on the phone GUARANTEED that they can do the price-match or give me the BEST PRICE only if I show up and be at the dealership?!". On the phone, ROSEVILLE TOYOTA IS LYING, DECEIVING the CUSTOMERS!!! They want you to come to the dealership, and then they play with the numbers / words etc. I asked the salesperson in the dealership that "LET'S LISTEN TO THE PHONE CONVERSATION TOGETHER and YOU'RE GOING TO SEE WHAT YOUR GUY GUARANTEED!" but as you can guess; he said he listened to the conversation, and "there was no GUARANTEE, but try their best to help me!" This means that I'M LYING! Can you believe that? The salesperson is claiming the customer as a LIAR!!! WHAT KIND OF CUSTOMER SATISFACTION POLICY IS THIS?!!! Then, he claimed that the quote that I got from Miata is not REAL, there is something wrong etc. Then, they tried to price-match, but this time gave me other extra fees... Do you get the point?!!! They don't want to make business, but waste time. They tried to bring me different issues such as I'm not qualified for 0 downpayment and 0% APR... Next time, the salesperson went and came back and asked for the $2,000 downpayment. I offered $500, he looked like he would accept, but again said NO! Lastly, he said that I have to wait 48 hours for the approval, and after that I can get the car. As you can see here, they try to deceive customers; they promise / GUARANTEE that they are the BEST and they can give the BEST PRICE or price-match; but IN REALITY, THIS IS TOTALLY A LIE!!! I felt really bad and expressed my opinion, but instead of trying to make me relaxed and feel comfortable, he acted like he wanted to kick me out! They checked the MIATA's quote, after realizing that they cannot do the price-match, they claimed that this quote is NOT REAL :)) so funny, right? Is this the professionalism? Is this the BEST & BIGGEST Toyota Dealership in North California?!!! Please, don't tell anyone you are making THE BEST BUSINESS!!! More

Awesome Experience, Would buy the next car there Sean Lyons is amazing!! He knows all the cars! He is honest and easy to work with. Sean took the time needed to not only explain everything AND ans Sean Lyons is amazing!! He knows all the cars! He is honest and easy to work with. Sean took the time needed to not only explain everything AND answered my husbands many questions, but went with us to test drive with us. My husband and I were so happy to have his help. We went in thinking we wanted to buy a Subaru, and came away with the car we really needed: a Prius V with only 14,000 miles! Thank you Sean for the wonderful and easy car buying experience we had only dreamed of. And our closer was awesome too. She explained all the plans we could opt for for extended warrantees and we were so excited to have what we got in the end. THIS WAS THE BEST AUTO PURCHASE EVER. More