Round Rock Nissan

Incomplete and over price service charges I wanted to get my nissan maxima service so I could drive it on my vacation, but the earliest appointment was Thursday and I left on Monday. I rented I wanted to get my nissan maxima service so I could drive it on my vacation, but the earliest appointment was Thursday and I left on Monday. I rented a car and left the car on Monday. I wamted the oil changed, rotation and balancing, check my brakes, get inspection done. on Tuesday Ireceived a call from the service agent advising there are several major issues with the car and I now needed to spend an additional $800. I was in shock as I spent over $700 at this dealership in January for the same car. Upon my return a week later to pick up the car we noticed the inspection was not done. we checked the oil that also was not done nor was the stickers changed. When I turned the car on the a/c was left on at 60 degrees. The service agent claimed that was not on the order, although he was the one who told me it would be 170 for my original service. To top it off the charged an additional $50 for the shop why do I need to pay this fee when there labor charges were over 700. with their mishap I was late turning in the renter car and had to pay an additional fee. Then I had to be inconvenienced amother day because they had to take the car to complete the service. once again my car was returned at 60 degrees. I have been taking my csr here over 7 years but their charges are ridiculous. There is no way a part cost $8 and labor $170 just too high. In one year I am paying 2000 for service and i only drive ten minutes to work home. just absolutely ridiculous More

Had My NV Serviced for the first time Just had my families NV Passenger Van Serviced here for the first time and I can say everything was first class. I contacted the Commercial Vehicle Ma Just had my families NV Passenger Van Serviced here for the first time and I can say everything was first class. I contacted the Commercial Vehicle Manger and he was able to get me in first thing in the morning and out within an hour. Best of all my service was free. Was just an oil change but they told me that the first oil change is always free. Thanks Guys! More

I hate going for service! I dread going for service here! Not because the people are unfriendly or the work they have done so far has been bad, but because I can never get in o I dread going for service here! Not because the people are unfriendly or the work they have done so far has been bad, but because I can never get in on short notice (appointments are out several days to a week) and getting a shuttle ride is next to impossible. I waited an hour this time with no luck and finally had to call a coworker to come pick me up so I didn't miss anymore work! More

Horrible customer service. I bought my 2013 Altima from there but will never go back. I've had several issues with the vehicle which have required me to leave the car for hours. I was sold the extended war there but will never go back. I've had several issues with the vehicle which have required me to leave the car for hours. I was sold the extended warranty in the event it needs service and "would be put immediately in a vehicle, no issues". That has been nothing but an issue. I didn't buy a new car to lose air conditioning after 5 months and have to repeatedly bring my car in for service. It wouldn't be so bad if the customer service was there. More

The new car experience was good. But, just try to get ahold of their Finance department, It's almost impossible. I have left messages to return my calls, no one calls back. I try to get a live person on ahold of their Finance department, It's almost impossible. I have left messages to return my calls, no one calls back. I try to get a live person on the line, even said "I want a live person, no recording", guess what, I went to a recording. I only have some simple questions but have been told, "We're shorthanded", after 5 months, you're still shorthanded??? That's not a customer's problem, that's a dealership's problem. Worst customer service after the sale that I've seen. Won't be buying from them again, I should have looked at this website first. I will say their service department is great. I had my oil changed at the 3750 mark and the service was quick and very cordial. More

Worst customer service I have ever experienced. I was looking at a used car I had to drive 60 miles to see it and I went down to see it and they told me I'd have to come back the next day to finish paper looking at a used car I had to drive 60 miles to see it and I went down to see it and they told me I'd have to come back the next day to finish paperwork.. So I drive back the next day and the car had been sold and my salesman didn't bother informing me and I consulted the director about the situation and he was very rude about the whole situation. More