Round Rock Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Round Rock Toyota:
I first contacted Toyota and brought my vehicle in to be looked at for hail damage in May. I was told then that my Rav4 would be repaired the second week in August. I was told I may get a call before then if they could fit me in before then. I got a call at the end of June and it sounded like I could get in earlier. With the 4th of July holiday I did not get back to Toyota until the following Monday. Now I've been moved from August to September. The only reason we were given is that "Gee, Toyota didn't call both our numbers so they didn't reach someone". NO indication was given in the message that this would delay my vehicle repairs by over 1 month. So, now my belief is that this Toyota dealer is a BIG FAT LIAR. The second week in August was when I was promised(in MAY) my slot. I've tried to call, but after a couple of "can I put you on hold", then waiting for over 5 minutes and then being HUNG UP ON (more than once), I give up. This is my first Toyota, I've owned it for less than a year and I am VERY unhappy with the dealer's service. Which makes me VERY unhappy with my Toyota. Our experience with Round Rock Toyota is deception and lies.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Round Rock Toyota:
The window sticker uses the word "capability" 2 times in the same sentence explaining the radio extras. This first time was "cd player with MP3/WMA playback capability" and the second was "satelite radio capability". The sales person did not explain that the word "capability" had 2 different meanings. This first did not require any additional/external equipment but the second did. All I had to do was put a disc in the cd player that had wma files burned to it, no additional equipment needed to hear the music. Bu to hear xm radio, it required a $440 satelite receiver. My sales person did not disclose this with me. I read it and took it for what was written in black and white. After buying the car and trying to get the satellite working(get XM account) it did not work. When I confronted them on this issue, I was put of to Dan Beasley, supposedly the manager, and after not answering any questions nor showing me the satelite radio capability in my vehicle he kept saying "Good day sir!". This was my first and now my LAST Toyota purchase. Also, my sales person boasted that their service department is open until 7pm, BUT didn't tell me their technicians leave at 5pm, so they have an open service department with no technicians from 5pm to 7pm.

Share on Facebook

Was this review helpful to you? Yes | No