Route 17 Mitsubishi

81 DAYS LATER, AND I STILL DON’T HAVE MY REGISTRATION OR LICENSE PLATES! I purchased my vehicle on April 17, 2026. As of July 7, 2026, I still have not received my permanent registration or license plate LICENSE PLATES! I purchased my vehicle on April 17, 2026. As of July 7, 2026, I still have not received my permanent registration or license plates, and no one has been able to provide a clear explanation as to why. Every time I call, I’m told there’s a “delay.” After 81 days, that excuse is simply unacceptable. I call multiple times each week asking for an update, and I’m repeatedly told someone will call me back—but no one ever does. Instead, I have to keep calling, only to be told they need to get an update from someone else. I’ve also asked to speak with a manager and even the General Manager, but they’re never available. At this point, I’ve already made two car payments on a vehicle that I still can’t legally register because the dealership has failed to complete the process. The lack of communication, accountability, and urgency has been extremely infuriating. I would strongly caution anyone considering doing business with this dealership. My experience has been completely unacceptable, and I would not recommend purchasing a vehicle here. More

very poor customer service. Tiffany, who identified herself as the "manager", hung up on me when i asked simple questions that couldn't be answered therefore i requested to spea Tiffany, who identified herself as the "manager", hung up on me when i asked simple questions that couldn't be answered therefore i requested to speak with a GM. She refused to provide the GM's name and would not disclose the dealership fees. If a dealership isn't willing to be transparent or treat potenital customers with respect, that's a major red flag. Bad business and bad customer service, period. Wasn't able to get me into the show room - complete fail on her part. i found out why she didn't want to disclose - they have a prepping fee ranging from 1,500-3,000 for some cases. Read other reviews not these. Seems like these reviews are bot generated not true consumers. More

It has been 18 days since I purchased a car from this dealership, and I still have not received the documents needed to obtain the vehicle title and register the car. During the purchase, I was requir dealership, and I still have not received the documents needed to obtain the vehicle title and register the car. During the purchase, I was required to take out a car loan. I was told that I could "pay it off tomorrow," but it actually took five days for the loan account to be set up before I was able to make the payoff. Meanwhile, the dealership withheld the documents I needed to register the vehicle. I have sent several emails and made numerous phone calls to request an update, but the dealership has not responded to either my calls or my emails. This has been an extremely frustrating experience, and I regret purchasing my car from this dealership. Based on my experience, I cannot recommend this dealership to others. P. S. After I posted this review, I received a message from DealerRater saying that "Route 17 Mitsubishi has addressed your issue and is awaiting your satisfaction". But the dealer has not resolved my issue by sending the original signed vehicle title to either me or my insurance broker. What has been most frustrating is the complete lack of communication. Despite sending multiple emails and making numerous phone calls to ask for an update, I have not received any response from the dealership. I even contacted Mitsubishi America's customer service for assistance. I was told that the title documents would be sent out the following week. I waited an entire week, but the documents still have not been sent. This ongoing delay and lack of communication have made the entire experience extremely disappointing. More

Very decent and collaborative team. The team members are quite approachable and open for questions and clarifications. The team members are quite approachable and open for questions and clarifications. More

Team went over and above to help me leave with a new car same day same day More

easy, fast and great support from the team. the team is very knowlegable and direct to provide the right guidance. thanks. the team is very knowlegable and direct to provide the right guidance. thanks. More

I bought the car elsewhere but have 2 eclipse crosses and have them serviced there. Peter is great. Friendly and knowledgeable. have them serviced there. Peter is great. Friendly and knowledgeable. More

The wait time was minimal, service was good and the recommendation for additional services was appreciated. recommendation for additional services was appreciated. More

Brought in for hood recall. Car was a mess, although Jonathan had quick clean up done while I waited. Trunk was full of garbage not even related to the 'repair'. Car was a mess, although Jonathan had quick clean up done while I waited. Trunk was full of garbage not even related to the 'repair'. More

Service manager understood why I needed to get done make sure everything got done and explain to me that needs to get done make sure I was happy and okay with the job thank you sure everything got done and explain to me that needs to get done make sure I was happy and okay with the job thank you More