Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: William Ortiz, Marlon Villlatoro, John Pearce, and Ron Davis
My Review of Route 22 Honda:
Although I arrived at the car dealership with skepticism, I was surprised by how comfortable I felt after speaking with Consultant, Mr. William Ortiz and Sales Manager, Mr. Marlon Villatro. In the past, my experiences with salespersons working at car dealerships have been characterized by feelings of frustration, anger, and the sense that I was getting ripped off. However, this was not the case at Route 22 Honda. Both William and Marlon were very considerate and sensitive to my needs and those of my family; their strong interpersonal skills coupled with a desire to maintain a high level of professionalism created an atmosphere where receptive feedback and proposals for other potential options were discussed in a manner that was supportive and accommodating. At times when I had concerns with a price that seemed too high (e.g., warranty), I expressed my concern to both salespersons. I especially appreciated when Sales Manager, Marlon Villatro "went to bat for me," and advocated on my behalf to the General Manager, John Pearce who, after considerable discussion, authorized a reduced price on a warranty. I was surprised that they were able to present a number that was more than reasonable. Both William and Marlon were integral in enhancing my overall experience at Route 22 Honda. They were quick to answer questions in a thorough and comprehensive manner, providing other documents to support their assertions. Even, when I felt like I was asking a "dumb" question, they were very respectful. I really appreciated that because I’m sure I would have felt frustrated had I been in their position; whether they were frustrated or not, they presented a positive attitude. This is clearly reflective of the leadership of the managers and owner. I also had an opportunity to speak with the General Sales Manager, John Pearce; he, like the other salespersons, was approachable, professional and quite personable. It was evident to me during the 4-5 hours I was there that Mr. Pearce takes his leadership position quite seriously and is deeply invested in the organization. Moreover, he places special emphasis on ensuring that the Consultants, Sales managers, and others involved, do their best to try to meet the needs of the client. Last, I had the pleasure of working with Finance Director, Ron Davis, who was amiable, accommodating and understanding of what I was seeking with regard to payment. He did his best in being flexible and trying to find out how much money I could put down. Also, he provided valuable information regarding laws in NJ regarding financing. It was a pleasure to work with him.
In sum, it was a pleasure to work with William, Marlon, John Pearce, and Ron Davis. I would strongly recommend seeking these individuals out when you consider your next purchase. Since my purchase, I reviewed the numbers and I did not locate any hidden costs; everything on paper reflected what was discussed with the staff at Route 22 Honda.
I’d like to add one caveat. While I did have an outstanding experience, I do encourage future buyers to come in with knowledge about the vehicle of interest, allow available time so that you can review the materials thoroughly, particularly the contract. Asking questions for elaboration will help you before you sign. This recommendation would go out to anyone seeking to purchase a car.
Sincerely,
Mark H. Chae, Ph.D.
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