Route 23 Honda

I just leased a Honda Odyssey at Route 23 Honda. I highly recommend this dealership and the sales person with whom I worked, Anthony Butler. Perhaps one's experience at these dealerships is heavily d highly recommend this dealership and the sales person with whom I worked, Anthony Butler. Perhaps one's experience at these dealerships is heavily dependent upon the sales person, in which case I may have been very lucky. Anthony was very straight forward with me from the beginning. I requested a quote via email and he provided very detailed information and answered all my questions. I felt they were very fair with their pricing as well. I did comparison shop, and they were extremely competitive. The actual transaction went smoothly, with no funny business. He stuck to the quote he provided via email. As far as the dealership itself, I really liked the atmosphere. It is VERY family friendly. It was helpful with 3 young children in tow. They have a playroom with a TV and some gadgets. Also, it was very clean. Overall I had a good feeling about the place. We are very happy with our purchase. More

I brought my 1991 CRX SI from Dino in '91 (and kept it for 14 years and put 217,000 miles on it) and in 2005 I brought my Civic SI hatchback from Dino. Very rare to find a salesmen to stay at one dealersh for 14 years and put 217,000 miles on it) and in 2005 I brought my Civic SI hatchback from Dino. Very rare to find a salesmen to stay at one dealership so long. He is always very pleasant when I come in, and always remembers my first name when he greets me. I have brought both my Hondas here for all servicing. Brad in Service is also always very pleasant and remembers my first name when I came in for any service. Most dealerships forget who you are when you drive off the lot. I highly recommend Route 23 Honda for purchase and service of your cars. Kenny More

I will always bring my Pilot to Honda for servicing! Poppy is so helpful in explaining everything to me and most importantly she understands the financial aspect of having my car serviced. I can talk to Poppy is so helpful in explaining everything to me and most importantly she understands the financial aspect of having my car serviced. I can talk to her about just buying the parts and having my husband do some of the work or about having to delay some of the work until a later time. She never makes me feel bad for not being able to perform all of the recommended services. She is wonderful and understanding!! Thank you, Poppy! Maria who works as the cashier is a positive thinking, inspirational, "pay-it-forward" kind of woman. In addition to being very competent at her job, she goes the extra step and adds caring with everything she does! Thank you, Maria! More

In short: The salesperson provided figures on an Accord which the general manager refused to honor by offering a higher monthly payment, and claiming it was due to some vague calculations which he refused which the general manager refused to honor by offering a higher monthly payment, and claiming it was due to some vague calculations which he refused to explain. Via e-mail, the salesperson quoted numbers (MSRP, adjusted cap, residual and money factor). I calculated a monthly payment by putting these figures through the standard leasing formula. Meanwhile, the general manager quoted me a monthly payment, which was more than $25 higher than the figures quoted by the salesperson came to. I asked the general manager to clarify how his quote was derived from the salesperson's numbers. His responses were evasive and misdirecting. He somehow was only able to explain if I were to come in (I live two hours from the dealership). He refused to honor the salesperson's figures. He pressured me by claiming that he had only 7 Accord EX-Ls left, when in fact the dealership's online inventory and another source showed over 20. I advised him that I could not continue the deal, since it was apparent he wasn't negotiating in good faith. My advice: --avoid this dealership --research the lease process and the dealer (there are numerous resources online) --communicate via e-mail, or insist on written communication so you have documentation --check even what seems like a great deal More

Always a friendly place to have work done. Good atmosphere and people. Everything was explained both before and after the work was done. The lounge with available computers (four) and complementary atmosphere and people. Everything was explained both before and after the work was done. The lounge with available computers (four) and complementary coffee are an added bonus. WiFi is offered if you want to use your own computer while you wait. More

My experience with this dealer starts before I even drive into the receiving area - it starts with a very cordial and professional phone call to see, based on my mileage and age of the car, what the recommen into the receiving area - it starts with a very cordial and professional phone call to see, based on my mileage and age of the car, what the recommended service is above and beyond an oil change. This time it was suggested that the tires be rotated. I was still able to take advantage of the Express Service, which allowed me to arrive at my leisure. I am always greeted pleasantly and always serviced quickly. I have always found the waiting area comfortable and very clean. I bought my first car here in 1995 and my second one in 2005, so for 15 years I have bought and serviced both cars exclusively at Route 23 Honda. I have referred people to this dealership and they, too, are very happy. If they continue this way, I'll be buying and servicing my next car here, too. More

I HAD A WONDERFUL EXPERIENCE DEALING WITH RTE.23 HONDA. THEIR PROFESSIONALISM WAS OUTSTANDING! EVERYONE WAS SO FRIENDLY, HELPFUL, EDUCATED IN THEIR EXPERTISE, AND EASY GOING. NO ONE RUSHED YOU TO MAKE A HA THEIR PROFESSIONALISM WAS OUTSTANDING! EVERYONE WAS SO FRIENDLY, HELPFUL, EDUCATED IN THEIR EXPERTISE, AND EASY GOING. NO ONE RUSHED YOU TO MAKE A HASTY DECISION ABOUT BUYING A VEHICLE. THEY ANSWERED ALL OF MY QUESTIONS. I WOULD RECOMMEND HIGHLY ANYONE PURCHASING A CAR FROM HTIS DEALERSHIP! CINDY L. EASTMAN More

It took me a week and a half to contact someone to make appointment for tires. The price jumped @ $35 a tire since I last bought them. I dropped off the car and they had a loaner so I didn't have to wait appointment for tires. The price jumped @ $35 a tire since I last bought them. I dropped off the car and they had a loaner so I didn't have to wait and said it would take a couple of hours, after a couple of hours I went back and they hadn't even started on my car yet. They said it would be a couple more hours and I left again and received a phone call saying it was taking longer than expected and I could keep loaner over night and the serviceman would be in @ 7:30 and finish the alignment because the power kept going out from the storm. I received a phone call at @ 9:30 saying car is ready. I left work again to pick up my car and as I drove away I noticed the seat was damp. The dampness after a little while was wet. When I got out the whole back of my pants was wet. I checked the floor and mats are wet, underneath the mats the floor is soaked. I did not go for the car wash because I didn't have time to wait more since they didn't ask me until I was there to pick it up. It seems they must have left a window open during the storm and my car was soaked and then kept it overnight to cover it up. It would have been nice to know so I wouldn't have to go to work and visit clients with the whole back of my pants wet or I could have kept loaner til they fixed the problem. A little honesty would have been nice. All this for just getting new tires and making the mistake of going to the dealer for them. $773.14 later and it could cost me more to replace mats and clean up mold. More

Brian Murphy was very helpful in making my appointment and taking care of me when I brought my car in. Since it was going to take a while, I was provided a loaner. When I returned, brian was off. I pulled and taking care of me when I brought my car in. Since it was going to take a while, I was provided a loaner. When I returned, brian was off. I pulled the loaner in to the service bay and waited in the car as the sign instructs. I waited looking over through the service area class and several service writiers seem to ignore me. I waited and saw two then three mingle around one service desk. After about 5 minutes I got out of the car and carrying my shoulder book case (I am a teacher) enter the service area. One person was discussing with the other about their work schedule using a calender on the wall. I stood there and waited, finally one of the two, a person with a long beard, came over and asked if he could help. I told him I was picking up my car and returning a loaner. He wanted to know if I had "gassed it up." I didn't understand him so I ask what he said, "did you fill up the car?" I said yes. He found my invoice, but did not go over all the charges, although I knew what it would cost. I was already told that they did not have any wiper refills in stock, but it was not explained to me why they did not wash the car. The labor charges are way to high for "checking" things and filling fluids. And why am I charged for "shop supplies?" I also don't know what an "element" is as part of my oil change service which cost 28.18. It cost 40 to put in a cabin air filter which cost 30? Around 4:00 to 6:00 pm the service stinks, except for Mr. Murphy. People are looking to go home or take a break and I getr the feeling I was being ignored. More