Route 23 Honda

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Poppy and Maria

My Review of Route 23 Honda:
I will always bring my Pilot to Honda for servicing! Poppy is so helpful in explaining everything to me and most importantly she understands the financial aspect of having my car serviced. I can talk to her about just buying the parts and having my husband do some of the work or about having to delay some of the work until a later time. She never makes me feel bad for not being able to perform all of the recommended services. She is wonderful and understanding!! Thank you, Poppy!
Maria who works as the cashier is a positive thinking, inspirational, "pay-it-forward" kind of woman. In addition to being very competent at her job, she goes the extra step and adds caring with everything she does! Thank you, Maria!

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Ed Whiteman, Mike Hadley

My Review of Route 23 Honda:
In short: The salesperson provided figures on an Accord which the general manager refused to honor by offering a higher monthly payment, and claiming it was due to some vague calculations which he refused to explain.

Via e-mail, the salesperson quoted numbers (MSRP, adjusted cap, residual and money factor). I calculated a monthly payment by putting these figures through the standard leasing formula. Meanwhile, the general manager quoted me a monthly payment, which was more than $25 higher than the figures quoted by the salesperson came to.

I asked the general manager to clarify how his quote was derived from the salesperson's numbers. His responses were evasive and misdirecting. He somehow was only able to explain if I were to come in (I live two hours from the dealership).

He refused to honor the salesperson's figures. He pressured me by claiming that he had only 7 Accord EX-Ls left, when in fact the dealership's online inventory and another source showed over 20. I advised him that I could not continue the deal, since it was apparent he wasn't negotiating in good faith.

My advice:
--avoid this dealership
--research the lease process and the dealer (there are numerous resources online)
--communicate via e-mail, or insist on written communication so you have documentation
--check even what seems like a great deal

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Rob Winters & the GM

My Review of Route 23 Honda:
I purchased what I thought was a Certified used vehicle, but what I discovered after my purchase is that they never gave me the completed Certified used vehicle check list because they NEVER DID IT and tried to lie to me about what has to be serviced or replaced. What a joke I knew more of what was on the list than they did, all I did was check on the Honda website, wish I did that before I purchased. I guess I was dumb in thinking Honda regulated this somehow because now Honda America acts as if they are not involved.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave, I think.

My Review of Route 23 Honda:
Always a friendly place to have work done. Good atmosphere and people. Everything was explained both before and after the work was done. The lounge with available computers (four) and complementary coffee are an added bonus. WiFi is offered if you want to use your own computer while you wait.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Harvey

My Review of Route 23 Honda:
My experience with this dealer starts before I even drive into the receiving area - it starts with a very cordial and professional phone call to see, based on my mileage and age of the car, what the recommended service is above and beyond an oil change. This time it was suggested that the tires be rotated. I was still able to take advantage of the Express Service, which allowed me to arrive at my leisure. I am always greeted pleasantly and always serviced quickly. I have always found the waiting area comfortable and very clean. I bought my first car here in 1995 and my second one in 2005, so for 15 years I have bought and serviced both cars exclusively at Route 23 Honda. I have referred people to this dealership and they, too, are very happy. If they continue this way, I'll be buying and servicing my next car here, too.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: MIKE HADLEY, SUNNY CHAN, AND CHRISTINE

My Review of Route 23 Honda:
I HAD A WONDERFUL EXPERIENCE DEALING WITH RTE.23 HONDA. THEIR PROFESSIONALISM WAS OUTSTANDING! EVERYONE WAS SO FRIENDLY, HELPFUL, EDUCATED IN THEIR EXPERTISE, AND EASY GOING. NO ONE RUSHED YOU TO MAKE A HASTY DECISION ABOUT BUYING A VEHICLE. THEY ANSWERED ALL OF MY QUESTIONS. I WOULD RECOMMEND HIGHLY ANYONE PURCHASING A CAR FROM HTIS DEALERSHIP! CINDY L. EASTMAN

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Steve Wilson

My Review of Route 23 Honda:
It took me a week and a half to contact someone to make appointment for tires. The price jumped @ $35 a tire since I last bought them. I dropped off the car and they had a loaner so I didn't have to wait and said it would take a couple of hours, after a couple of hours I went back and they hadn't even started on my car yet. They said it would be a couple more hours and I left again and received a phone call saying it was taking longer than expected and I could keep loaner over night and the serviceman would be in @ 7:30 and finish the alignment because the power kept going out from the storm. I received a phone call at @ 9:30 saying car is ready. I left work again to pick up my car and as I drove away I noticed the seat was damp. The dampness after a little while was wet. When I got out the whole back of my pants was wet. I checked the floor and mats are wet, underneath the mats the floor is soaked. I did not go for the car wash because I didn't have time to wait more since they didn't ask me until I was there to pick it up. It seems they must have left a window open during the storm and my car was soaked and then kept it overnight to cover it up. It would have been nice to know so I wouldn't have to go to work and visit clients with the whole back of my pants wet or I could have kept loaner til they fixed the problem. A little honesty would have been nice. All this for just getting new tires and making the mistake of going to the dealer for them. $773.14 later and it could cost me more to replace mats and clean up mold.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: service dept.

My Review of Route 23 Honda:
Brian Murphy was very helpful in making my appointment and taking care of me when I brought my car in. Since it was going to take a while, I was provided a loaner. When I returned, brian was off. I pulled the loaner in to the service bay and waited in the car as the sign instructs. I waited looking over through the service area class and several service writiers seem to ignore me. I waited and saw two then three mingle around one service desk. After about 5 minutes I got out of the car and carrying my shoulder book case (I am a teacher) enter the service area. One person was discussing with the other about their work schedule using a calender on the wall. I stood there and waited, finally one of the two, a person with a long beard, came over and asked if he could help. I told him I was picking up my car and returning a loaner. He wanted to know if I had "gassed it up." I didn't understand him so I ask what he said, "did you fill up the car?" I said yes. He found my invoice, but did not go over all the charges, although I knew what it would cost. I was already told that they did not have any wiper refills in stock, but it was not explained to me why they did not wash the car. The labor charges are way to high for "checking" things and filling fluids. And why am I charged for "shop supplies?" I also don't know what an "element" is as part of my oil change service which cost 28.18. It cost 40 to put in a cabin air filter which cost 30? Around 4:00 to 6:00 pm the service stinks, except for Mr. Murphy. People are looking to go home or take a break and I getr the feeling I was being ignored.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Scott

My Review of Route 23 Honda:
My experience with the service dept this past time has been much better. I was greeted properly and work was performed in time frame committed allowing me to get out the door. Earlier when the car had been serviced, I had experienced several issues and had actually begun to take my Honda to my old Acura dealership, to be serviced. I am hopeful that my most recent experience will be that in the future. It appears that the service team seems to be stable.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Harvey

My Review of Route 23 Honda:
had a noise, i will call it a whine or humm when i went over 40 miles an hour. had car at the honda dealer that i bought it from and they told me that i was doing brake slids in the parking lot and caused flat spots on rear tires, and it would cost $587 to fix. that was crazy, i then brought my car to route 23 honda and they spent the time and took the extra effort to diagnose that the car indeed had a bad wheel bearing and i wasn't crazy. the service department was very kind and extremely helpful in every way. thanks again

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