Read Reviews Route 23 Honda

Route 23 Honda

Route 23 Honda

700 Route 23
Pompton Plains, New Jersey 07444


Sales: (888) 452-3896
Service: (973) 907-9046
Parts: (973) 831-9010

Route 23 Honda
Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 488 reviews

4.8

4.8 out of 5

561 lifetime reviews

Route 23 Honda

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Certified: Route 23 Honda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Route 23 Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Route 23 Honda

Route 23 Honda is a new and used car dealership that has been in business since 1975. We are family owned and pay close attention to our customers needs and wants. Our state of the art facility and factory trained technicians handily back up a world class sales staff where you are assured prompt attention and great selection and price.

Aside from being a trusted nauto dealer in the Morris & Passaic County areas in NJ, we also offer full service auto inspection and repair services which includes work on oil changes brakes, engine repair, tires and more. We offer extended service hours during the weekdays, are open on Saturday and offer express drive-in services: No appointment required!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 7:30 PM

Tuesday: 7:30 AM - 7:30 PM

Wednesday: 7:30 AM - 7:30 PM

Thursday: 7:30 AM - 7:30 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Business Center Free Drinks
After Hours Drop-Off Free Loaner Cars
Automated Car Wash Free WiFi
Cable TV Instant Financing
Children's Play Room Laptop Computers
Customer Lounge Area Parts Store
Drive-In Service Shuttle Service
Express Service Television
Free Coffee Vending Machines

mpoll1
5/24/2013 9:23:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Alton BrownAlton Brown
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Route 23 Honda:

Alton is a pretty great guy. He was very knowledgeable and polite. He showed us what we were looking for and didn't try to take money out my pocket like most other salesman. He was not pushy or arrogant and understood my financial and family obligations. He worked hard to get me the best deal he could and I am very happy with what he did. I was able to drive away without the feeling of getting taken advantage of in my new van. He also seemed to work well with his mangement to complete the deals in everyones favor. I will recommend him to everyone I talk to and will go see him again when the time is right.

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SachP
5/21/2013 10:02:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dino RiccioDino Riccio
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Route 23 Honda:

Mr. Riccio's knowledge of regarding our purchase and the deals he can provide was exemplary. He was honest in what he could and could not do as per company rules. He provided excellent service and we certainly recommend his service to anyone looking for a Honda vehicle.

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CivicSIdriver
5/19/2013 3:53:25 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Alton BrownAlton Brown
Sunny ChanSunny Chan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Route 23 Honda:

This was my first solo leasing experience, I was very nervous but Alton truly made me feel at ease with his knowledge and the fact he didn't pressure me into anything. I honestly feel I received the fairest deal on my lease and am very happy. As much as I love the Civic SI and look forward to driving it for the next three years I also look forward to coming back to Rt 23 Honda to continue my leasing relationship with them. This dealership really has the best team of employees, they all were friendly, courteous and helpful. Thank you Alton, I hope to see you in three years so you can help me make the right choice again. Until then.......I'll be one happy Honda driver.

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lynda4447
5/16/2013 6:38:13 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Drew BickoffDrew Bickoff
Dino RiccioDino Riccio
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Route 23 Honda:

Dino was very helpful, not only in negotiating an excellent price for me, but in helping me pick out the exact model that had all the features I wanted. He also showed me all the features and how to operate all of them. When I get a new phone he will set up the hands free Blue Tooth feature. He is a very amiable person and made buying the car a very enjoyable experience. Because of his pleasant demeanor I would highly recommend this dealership to my friends. All the employees at Route 23 were very friendly and made me feel right at home.

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lynnrrr
5/11/2013 9:44:47 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stephen MainsStephen Mains
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Route 23 Honda:

I was very impressed with how much Steve Mains knew about Honda. We went for a test ride and he was happy to answer all my questions. I was thinking about other brands, but after he broke down why Honda is better, I was convinced. If you want great service, go ask for Steve Mains.

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santhonys
5/7/2013 9:54:55 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chrissy JacobsChrissy Jacobs
Kevin SorhaindoKevin Sorhaindo
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Route 23 Honda:

As a Brooklyn resident moving to New Jersey, I had to buy my first car in over 10 years. I did some exhaustive research on various dealerships, and Route 23 came out on top with consistently good reviews. They had a used CRV in my price range, and I called them up.

I negotiated the price on the phone, hopped on a bus from Port Authority, and they picked me up from the bus stop. Crissy was great on the phone and arranged everything. Kevin was a friendly and sharp sales associate and walked me through the features of the car. I recommend them both.

There was no high-pressure tactics at all. They did offer an extended warranty, but it was no big deal to decline it. Well done Route 23!

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iandruch
4/29/2013 4:05:11 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Drew BickoffDrew Bickoff
Stephen MainsStephen Mains
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Route 23 Honda:

Drew helped initially with me finding the correct car and price for me - he did a great job and was very helpful in all he did.

Stephen Mains "Sealed the Deal" in the end as our sales person. He is incredibly knowledgable about Hondas and the history of Honda. He is also a very patient and personable individual. I highly recommend Stephen.

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maureenpiccoli
4/28/2013 7:52:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dino RiccioDino Riccio
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Route 23 Honda:

Dino was very helpful to me in the process of selecting a car to purchase instead of lease which I had been doing in the past few years. I previously had a Honda Pilot, but I told Dino I was interested in getting something smaller. He patiently and with much knowledge discussed options with me. We narrowed it down to the Honda Accord and the Civic Sedan. Dino also showed me the color options available on the cars in the lot so I could choose wisely. He allowed me to drive both the Accord and the Civic. I told him what budget I wanted to stay within and he really worked with me. He informed me of some exciting features such as the sunroof, but when I declined he was never pushy whatsoever. Dino made me feel very comfortable and confident in my ultimate decision with the Honda Civic Sedan. I would recommend Route 23 Honda and Dino Riccio with confidence.

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andrewjluu
4/28/2013 7:35:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Alton BrownAlton Brown
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Route 23 Honda:

I was in the market for a new sedan so I went to Route 23 Honda. This was my second purchased within two years, my last purchase was 2012 CRV that my wife drives. Went to test drive the new Accord and loved it. I went to see Alton Brown again and he took me for a test drive. He was very knowledgeable salesperson that took the time to describe the new features to me. He was a pleasure to deal with once again, and took the time to get me the best possible deal on the new Accord. Absolutely satisfied with my purchase and my new car as well. I would highly recommend to people who are looking for a new car to go see the folks at Route 23 Honda. They will take care of you.

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ethicalknight
4/25/2013 11:54:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chrissy JacobsChrissy Jacobs
Mary Ellen WilesMary Ellen Wiles
Ronald WoodRonald Wood
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Route 23 Honda:

Price was a critical point for us - Got a great quote online from Route 23 Honda - hence a good start with their internet sales persons

Very straightforward approach - no mandatory charges in addition to stated amounts / hidden fees /gimmicks

Good feedback and they 'stayed' with us (me & my wife) through our research and comparison process.

They matched the best quote and the feel of the customer service was better, hence we purchased out new Honda EXL from them - Route 23 Honda.

Interacted with 4 - Ronnie W, Eric B, Chrissy & Mary Ellen - all very good to deal with.

Closed the deal with Eric and signed the deal with Ronnie - they delivered on price, time and a positive purchasing experience

Purchased on 3/24/2013

(Good finance team as well!)

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