Route 23 Honda

My experience with the service dept this past time has been much better. I was greeted properly and work was performed in time frame committed allowing me to get out the door. Earlier when the car had been much better. I was greeted properly and work was performed in time frame committed allowing me to get out the door. Earlier when the car had been serviced, I had experienced several issues and had actually begun to take my Honda to my old Acura dealership, to be serviced. I am hopeful that my most recent experience will be that in the future. It appears that the service team seems to be stable. More

had a noise, i will call it a whine or humm when i went over 40 miles an hour. had car at the honda dealer that i bought it from and they told me that i was doing brake slids in the parking lot and caused over 40 miles an hour. had car at the honda dealer that i bought it from and they told me that i was doing brake slids in the parking lot and caused flat spots on rear tires, and it would cost $587 to fix. that was crazy, i then brought my car to route 23 honda and they spent the time and took the extra effort to diagnose that the car indeed had a bad wheel bearing and i wasn't crazy. the service department was very kind and extremely helpful in every way. thanks again More

I was having problems with my air conditioning and called up the service department to make an appointment to have it looked at. They were extremely friendly on the phone and made me an appointment that fit up the service department to make an appointment to have it looked at. They were extremely friendly on the phone and made me an appointment that fit my schedule and offered a loaner car. When I arrived at the dealership and pulled into the service drive (which is covered and was perfect because it was pouring out!)someone came right out to greet me. They took my information had my loaner car ready to go and I was in and out in a flash! When I returned to pick up my car, again i was greeted in the service drive and taken care of quickly. The service advisor Mark even offered to bring my car around for me since it was pouring rain outside. This is the best service department I have ever been to and will continue to always service my car at Route 23 Honda! Thanks! More

Was time for a new timing belt, was delighted to hear they had a package deal for that which included Timing belt, water pump, drive belts, and coolant flush for a flat rate. Thrilled that they provided they had a package deal for that which included Timing belt, water pump, drive belts, and coolant flush for a flat rate. Thrilled that they provided free loaner car. Poppy called me in the morning to say they had found some issues with continuity bushings in the steering and that they really need to be replaced. I said to go ahead with that additional repair and i'm sure glad i did. The steering performance is 100% better. I guess when you drive a car everyday, you don't realize when performance has deteriorated. I'm so glad that Poppy talked me into that additional repair. She is a really terrific service writer. Extremely friendly and informative. More

I brought my Accord in for routine maintenance and repair of the weatherstrip gasket around the sunroof on 2 June 2009. I was immediately greeted by the service advisor, Poppy Crawford. She performed in a of the weatherstrip gasket around the sunroof on 2 June 2009. I was immediately greeted by the service advisor, Poppy Crawford. She performed in a courteous and professional manner and was genuinely concerned for my needs. She advised me that she would call when the service was completed and I did, in fact, receive a call about an hour later. She informed me the oil change was complete and the weatherstrip gasket had been ordered and would be in the next day. The weatherstrip gasket would be covered under warranty so there would be no charge to me for it. I will bring the car in on 3 June for the warranty repair. I highly recommenmd Route 23 Honda and commend them for their concerned, professional and courteous staff as well as the quality of their service. More

they were horrible, dirty, dishonest and kids running around everywhere. this place lost it's touch since tony phino left . the waiting room was a mess , popcorn all over the place and the sales dept w around everywhere. this place lost it's touch since tony phino left . the waiting room was a mess , popcorn all over the place and the sales dept was never around to answer my questions, i was not happy with the level of service More

Perhaps the most pleasant car buying experience in the tri-state area. Communicated with several dozen dealers by email, most of which replied and said to call or come in for a test drive. Thanks but no tri-state area. Communicated with several dozen dealers by email, most of which replied and said to call or come in for a test drive. Thanks but no thanks, if you won't answer my questions by email, then you don't deserve my business. The only dealer who took the time and promptly responded to all of my inquiries was Route 23 Honda. They even gave me the best price on the new accord, while others quoted me ridiculous numbers. After all said and done, I came in to Route 23, and the process couldn't have been simpler. They took care of all the paperwork, didn't try to get me into any warranties or extra options on the car, called my insurance for me to add the new car to the policy, went over all the contracts and numbers, explained what was what, and lowe and behold, I was given the keys to my car. Simple as 1, 2, 3. This dealer is highly recommended. More

I shopped around and it was the friendliness and open honesty of the sales staff that won me over! honesty of the sales staff that won me over! More

My tape player broke on my 2005 Pilot. I have been at Rt23 almost every other day for the past week. They keep saying it is fixed and I keep having to proove it has not. I had to take time off from work Rt23 almost every other day for the past week. They keep saying it is fixed and I keep having to proove it has not. I had to take time off from work to come in and show them that the problem is still there. The courtesy car was given to me with no gas I filled the tank cause it was going to take them a week to fix my Pilot. When I asked to be reinburst Camarad told me to go syphon out the gas because Honda will not give me any money for that. Tony the sales manager tried to throw a free oil change at my frustration and ended up frustrating me even more when after my Pilot was still not fixed he wouldnt give me the courtesy car back! Result my car is still not fixed. Ive wasted 2 weeks of my life doing their job. And no one at Service has any customer skills. I wrote a letter to the General Manager and I am going to let everyone be aware of whats going on at Route 23 Honda. Service used to be great and now it is a joke. What happened??? Rene Hasprunar 144-R7 Diamond Bridge Ave Hawthorne, NJ 07506 More