Route 44 Hyundai

Reason for Visit: Service

I recommend this dealer: No

My Review of Route 44 Hyundai:
This is related to both a milage check routine maintenance and to fix an engine service light.

- You have to prompt them for "proper" service too much.

- They seemed more focused on getting a "10" on Hyundai's own service survey's then actually providing the customer service.

- Their hours do not provide many oportunities for a 9 to 5 worker to get serviced outside of office hours.

- Most of the employees seem grummpy or "don't bother me" in their attitude (could be the work atmosphere).

- The service members push for extra services not really needed

- The check engine light came back on after service, had to go down a second time and they said after they had it for the day that it was never on. Most likely they had neglected to reset the code but they chose to indicate that I did not know what I was seeing vs. take ownership of the issue. Granted there are other possible reasons, but they had to have reset it again since it had been on for several miles again, to act like it was nothing is plain dishonest.

- Alot of issue with Hyundai as a whole don't recommend the car let alone the dealer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Route 44 Hyundai:
I wish I had looked at these reviews before I went to buy a car here I had a terrble experience with these people. After the sale was done which I was there for 3 plus hours negociating on one car and I knew I just wanted that car and nothing else We finaly were talking about picking up the car when it would be ready or whatever. I was going on vacation and wanted this done before I left what was I thinking?!?!?!?!
Anyway there was a problem with the registry which took 2 weeks for these people to clear up. It is funny but they were right there when we were going to purchase the car oh but after they got there $ I had to call them on a daily basis for an update with the registry - mind you in the 2 weeks of waiting they called me twice. If I hadn't called it would never have got done! Finally the financial mgr gave me a specific number to call to clear up the registration but he gave it to me reluctanty - because he is not supposed to give out this #?????? weird anyway this person finally helped me out and she got the ball rolling after 2 weeks She told me what I needed to do )which I don't know why only she knew) by the end of that day she had it done and she said I could now call the salesman the next day to pick it up finally. Ok say I call on a Friday morning itis his day off and only he knows where the keys are - okay weird again
so of course I had to wait till Sat am mind ok I call him he says it just needs a sticker and some gas - come by Monday I am WHAT!!!!!!!! I wantthat car today - ok he says give me till 12 noon - 12 noon comes give me till 1 we pick up the car of course no gas he gives us $15 and says see ya later
great experience with this dealer

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Route 44 Hyundai:
Purchased a Hyundai Elantra. The sale went smooth with no issues. Everyone was very helpful and knowledgeable. The sales person even sent me a Christmas Card! Then I referred a friend to this dealership and I got money back! I would definately recommend this dealership to anyone and everyone!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Route 44 Hyundai:
I bought a brand new Hyundai Accent in July 2005. In August of 2006 the transmission started giving me trouble. I sent it in for work and when I picked it up there was major damage done to the driver's side door. They asked me if I brought it in like that, when I said no they told me to take the car and I should bring it back a few days later for repair. In that time (two days) the transmission continued to have the same problems and now I had a dent in my door to boot. After they repaired the door (and supposedly the transmission again) I was driving it home from work when the transmission dropped and the vehicle left me stranded during rush hour. They towed the car back to the dealership and a day later I got a call stating they could not fix the car and I needed a new one. The dealer then told me that I could take the new car for the price they were offering (which was too high) or wait more than a month for them to decide whether or not my one year old accent could be fixed. They refused to give me a rental in that time so, since I needed a working vehicle and felt as though they were putting me between a rock and a hard place as far as transportation went, I grudgingly accepted the offer (above even the MSRP). I drove it off the lot and none of the accessories were working (radio, interior lights, etc). It took me a day to figure out the fuse box myself so that I could get things working. The paperwork I filled out was outdated so I had to return to the dealership three weeks after purchase to fill out new paperwork for the loan and since they did not adjust the dates my first payment was two weeks late and I had to pay a late fee. They did, however, offer me floormats for my troubles if I gave them the survey blank. I did, took my floormats, and was glad to be rid of the ties that binded me to that dealership. I will never shop there again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Route 44 Hyundai:
The worst dealership ever. 2 years ago I bought a used car from them and decided to go back and trade it in and give them a second try. Found a car I liked, it was much more than I wanted to pay but they assured me it was a better car. Problems with it less than 24 hours after driving off the lot. Said to bring it in and they will take care of it. Brought it in 4 days later, Service said that we needed an appointment to fix the problem, when sales said it would be taken care of then and there. Made an appointment 3 weeks later(the earliest available with out taking another day off from work). Got a nice email survey in the mail asking them to say how they did. Well I filled it out honestly and 2 days later got a call back from the sales guy. Asking me why I didn't call him directly since he was training the other guy. Told me to bring the car in and they would take care of it and give us a loaner. Did just that but when they finally looked at the car, they accused us of the problem and we had to pay to fix it. Needless to say that less than 24 hours after the problem was "fixed" it started happening again- refuse to bring it back. Dealing with Finance is no better- purchased an extended warranty on the used vehicle at the time of purchase because they told me I wouldn't be able to purchase it at a later date. Well that was a lie, cancelled the warranty and have called for the last three weeks trying to figure out where my refund is. Also lied about the true savings with lo-jack. NEVER return my phone calls-The whole dealership is nothing but liars! I would never do business with them again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Route 44 Hyundai:
The salesman was rude, saying things like 'Do you want it or not?' in order to rush the deal. The warranty was misrepresented as being for 100,000 miles on a used car but listed as being for 60,000 miles. They said that they would fix the broken odometer glass (gee, how did that happen anyway?) but then charged me for it after the sale. They said they would exchange the tires, but then just rotated them; I guess they consider that an exchange of sorts. They did not call back when they said that they would. Trade in value was not correct on the bill of sale. They are rude, liars and thieves.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Route 44 Hyundai:
It took us a week to finally get the car after we bought it. It took us 2 weeks to finally get to the price where we agreed on. When we received the car from them the cup holder was broken which we asked them to fix for us prior, which they agreed upon. Also, they did not give us a spare key... we had to actually go to the owner and beg for one. They said it was $100 extra and they couldn't pay that. The key we got with the car was held together with scotch tape, mind you. The unlock/lock and alarm button was cracked so that didn't work. The people are nice, but much like all car salesman they feed you quick lines. I don't think this was a very trustworthy dealership.<br>

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