Route 44 Hyundai

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Route 44 Hyundai:
I called and spoke to Chris about a leftover 09 Elantra he told me they had the car I made an appointment for later that day. Being the last of the 09 models I didn't want to lose the deal they offered me. When I showed up the car was there and the price was what we agreed on. The finance manager Jim got me the payment I wanted and treated me like a friend rather than just another customer he had to deal with. They introduced me to the heavy set manager Damian who Thanked me for my purchase. Chris had one of his veteran sales people Tom explain the car to me before I drove off Tom didn't rush me and answered all my questions. I have been back for my first oil change which was 50% off!!! Audry was great got me in and out. I def recommend RTE 44 Hyundai for sales and service.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Route 44 Hyundai:
To Whom It May Concern,

I am writing regarding the Route 44 Hyundai dealership in Raynham, Massachusetts. On 9/27 my wife and I went to Route 44 Hyundai and test drove a new Hyundai Genesis coupe 3.8 track w/automatic trans. At this time my wife noticed that the window sticker had navigation as an option on the car we drove, but there was no navigation in the car. That day one of the sales reps offered to sell the car for $29,594, said they would install navigation, and they offered $9,000 for my car if I would buy it right now.
After driving some other cars my wife and I decided we would buy the car we test drove at Route 44 Hyundai. We both returned to the dealership 3 days later on 9/30 only to find out that they would now only offer me $8,200 for my car. I was OK with that as the price of the Genesis stayed the same. They also informed at this time that they might not be able to add navigation, but if they couldn't, they would take $1,200 off the price of the car. I agreed and signed a motor vehicle purchase agreement that day and put $1,000 down. They told me someone from Hyundai was going to come and take a look at the car to see if navigation could be added or not.
On 10/6 Steve, from the dealership, informed me that Hyundai had seen the car and that they had made a mistake and that the price was correct for the car without navigation and that they could no longer take the $1,200 off the sale price as it was written on the purchase agreement and that I could buy the car for $29,594 less $8,200 for my trade. At this time I asked for a refund on my money which they said they would do immediately and that it would show up in a couple of days but it didn't get refunded until I physically went to the dealership the next day. Later in that same day, on the 6th, I picked up a voicemail from Bruce at the dealership that said he had good news. I was unable to contact him that evening and when I called on the morning of October 7th I spoke with Chris Nardi who informed me that Bruce was not in that day and he would call Bruce and get right back to me with the "good news."
When Chris called back he informed me that they would add some floor mats and an oil change instead of $1,200 off. At this point I was so frustrated I agreed on the new deal and asked Chris Nardi to send me an email outlining the terms we spoke of just to make sure everything would be all set. I received an email from him and then let him know by email and phone that I would be in that evening at 5 PM to sign the papers.
My wife and I left work early so we could get to the dealership and make the purchase. Upon our arrival Kareem Zaiter, our sales rep, came and asked me if I knew a Paul Douglas. I told him no, I didn’t. Kareem said something to the effect that they had received a negative email from this person that said I had told him that I had received horrible service at Route 44 Hyundai. I told Kareem that I am not sure how I could have told anyone I had received bad service as I had not gotten a car yet, nor had I ever had any service done. He then left and went into the office and when he came back he asked my wife and me to follow him into another office where he sat us down and then left.
A few minutes later Steve came in and told us that he was upset by the email he received from Paul Douglas and that he would not sell us the car. I asked him if he was joking and he said no. He informed me he didn't think it would be a good idea for me to buy the car and he wasn't going to sell it to us even if we wanted to buy it. He said it was his right to refuse to sell to me even after a purchase and sale had been signed that said I would get back $1,200 if the car didn't come with navigation and that I had also received and held a printout of an email from Chris Nardi sent some 5 hours earlier outlining the terms of the deal. My gut feeling is that someone else came in and offered them more money and they had already sold the car that they had sold me two days earlier and they needed an excuse to not sell to me.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Route 44 Hyundai:
Very pleased with the salesman Tony DeLuca. We told him our situation and how much we wanted to pay a month,he then hooked us up with Jim Lane in finance. After that he took us out to look at cars and we ended up buying our 2009 Accent SE which we are very happy with.We didn't feel we were pushed into anything.They were willing to talk to us and see what they could do when other dealerships turned us away.Overall it was a great car buying experience.Even their service dept. was great ,we had a problem with the engine light and they took it right in and fixed the problem.I would buy another car from them and recommend them to other people.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Route 44 Hyundai:
I had the car towed there 8/12/09. The car started fine the shifter would not move into any gear it was stuck.It was close to closing hours in the service dept. so I was not expecting to hear from anyone til following day. I called (because no one had called to let me know what was up with the car) I was not even sure it was there because no one even called to say it was recieved had/had not been looked at. I was told they would have Mike call me back. Mike called back thought it was going to be a relay switch and my car was due for the 30,000 tune up the front brakes looked like they could be replaced bla bla bla (my front brakes were not even a year old)said switch was under warrenty, and the 30,000 tune up was $379.99 &tax. the fluids would all be checked tires would be rotated radiator flushed oil changed bunch of other stuff. My 17 year old is the one who drives this car so I like to make sure it is safe for her. I was told I would be called when it was ready.No call Thur. No call Fri. I called left message with Mike Fri. no return... I called Sat. for someone ANYONE to let me know what was up NO return call. I was VERY upset.I assumed the service was not open on Sunday and I did not even try to call because I was spitting fire at this point. I called Monday Asked for any information was told they would find out and someone would be sure to call me let me know. You guessed it! no call. Tuesday (almost 1 week) I called i told them i was not getting off the phone til i knew what the problem/delay was. Someone told me they were just waiting for the switch to come in it should be done that day. How hard would that have been to have had someone tell me in the many phone calls they had to order a part it could take a few days? 20 minutes later a different voice called told me the car was all set. WHAT? I drove my daughter to pick it up. get home her auto door locks wont work... I did my least fav. thing and called I was told bring it back following day.the "big grouchy guy" told me they would not fix the door locks because it looked like someone had taken the door pannel off. I assured him I had not,I am 1,000% sure my 17 yr old daughter didn't even know part of the door could be removed.I was upset told him the doors worked fine when taken in they need to work now. A very nice service man fixed prob. we left. later that dat the brakes were impossible to apply sick burn smell no brake lights again. (we had no brake lights at start of this when switch was broken)I had the car towed back to dealer I was not sure if the wire was burning, a tire was put back wrong I don't know. they assured me it would be looked at took it for ride no smell brakes seemed to work fine took all tires off checked everything looked ok it acted normal we went again to get the car my daughter got home after me said it drove fine until about a mile from home (we only live 5-6 miles away)the brakes were hard smell was back. I have not called back yet but let me tell you how happy I am I went here. NOT!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Route 44 Hyundai:
I talked with Kareem on the phone concerning the new 2008 Hyundai Tiburon GT. He took a $300 deposit on my credit card to hold car for me to go and buy. He ASSURED me the car would be there. When I got there on the Sunday, Kareem was not in, no one could find keys to car. They sold car and then tried to get me to buy the new, more expensive Genesis Coupe. Not only did they take my money, but they KNEW the car was sold, never called me to tell me that, got me down there and tried to pull a bait and switch on me. They were not very apolgetic either. They couldn't refund my deposit until Monday, so they said. I called and spoke with Kareem and he apologized about the car being sold and said he would find me another Tiburon. He never did, nor did they refund my deposit. I had to open a dispute with my credit card company to get the deposit back.

This was a terrible experience, not only was I treated like crap, there are laws against what they did and I am now pursuing them.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Route 44 Hyundai:
I purchased a 06 Hyundai Sonata from Tony. The car had everything I was looking for but had some nasty scratches on the rims I was promised they would meet me half way in fixing them that they would locate someone and pay half. That never happened I tried to follow up as much as possible. After having the car a couple of days we noticed the fender had been repainted we contacted tony because the rest of the car is a matallic blue and the fender was a plain blue. we had to schedule several appts due to cancellation on their behalf when the fender was finally painted it was the wrong shade of blue. which was going to cause me to go up again and be without a car because they dont provide a rental and I refuse to pay for their mistake. In January our airbag light came on, we sat at the dealership for several ours for them to determine it was bad module in the driverside seat belt. They fixed it under warranty a year and half later We have the same problem. They will not cover it because our warranty is over and it has been over a year since the initial repair. They said they have never seen two go bad in the same car. At the same time we had dropped the car off to get the fender fixed since it was finally easy for us to be without a vehicle. due to the fact we were going on our honeymoon. They said we waited to long and didnt think they could fix it. They said that they will try to get it approved. I promise that I will never do business there again that I will warn everyone of all the false promises. Then when I find a dealership that truely cares for there customers I will let you know

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Route 44 Hyundai:
Worst customer service ever, even in an industry where customer service is not the priority. My husband and I looked at every car on the lot and saw nothing we liked and were trying to leave, our sales person dragged a manager onto the lot who showed us a 2006 hyundai tucson that fit out budget and pretty much all our other needs that had just come in as a trade. Had a bulls-eye in the windshield but otherwise pretty good shape. Salesperson Tony let us take the car for a couple hours, hoping we'd decide we wanted it, which we did, went back and started negotiating. We agreed on a price, as well as a list of maintenance repairs I wanted them to do, and I wanted the car certified preowned. Everything seemed to check out, Tony brought over application for credit, then in the middle of me filling out the credit app, he informs me, "BY THE WAY ... we can't do it certified due to the milage". I told him I would not purchase unless it was certified. Manager tried to get me to renegotiate for a higher price to get it certified, i said no, they ended up doing it for me, but I was extremely upset that the salesperson tried to slide this detail in WHILE i was applying for credit. I should have walked out of the dealership at that moment, my stupid mistake there, we decided to go ahead with the purchase anyway.

Then after filling out paperwork, I was told I could take the car, they would take care of the registration and get me an appointment with the glass shop to repair my windshield sometime that week. I filled out paperwork on a Monday and still hadn't heard back by Thursday, so I called the dealership and was told I would receive a call the next day. I did not. The next morning I spoke with the person who handles registrations directly and she said she did not have my paperwork and had to speak with the salesperson, and that I would receive a call from him. I received no such call. I called again and the Tony told me I could come in "sometime mid next week". I waited for the weekend to go by and called the following Monday asking if we could nail down a time for me to come in, and I asked that things be in order for me to pick up my registration, get my inspection sticker, and have the windshield taken care of all at once, so that I didn't need to take multiple trips to the dealer. He said that was fine, that I should come in Thursday (which is nearly 2 weeks after I made the original deal) any time after 9. I told him I would be there at 9:30am.

When I arrived for what I thought to be my appointment, Tony said hello, told me to have a seat, and then asked, "what's going on? why are you here?". Ummmmm, my sticker.....my registration.......my windshield. He didn't have a clue. I was told he needed an appointment for the windshield, and the glass place was backed up. He didn't have my registration done, or the voucher for my sticker. He was going to have to take care of it, and i was going to have to come back tomorrow to get everything. Meanwhile it has been 2 weeks, I have no idea if my vehicle has been registered, I still have a ding in my windshield, no sticker, nothing. I told him it was illegal for me to drive my car, he gave me an "updated bill of sale" with a new date on it, which is probably also illegal, but it was the best he could do. He also promised to compensate me with a couple free oil changed for my inconvenience. But that just means I am going to have to go back there and deal with these jerks again in 3000 miles. We will see if I have more to update this review with after I go there tomorrow.

If there was any way I could return my car, I would. It's a nice car, but not so nice as I want these jerks to have my business! Do not do business with them!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Route 44 Hyundai:
I bought the car ob july 18 2009. Was told that they would have the registation by the Following Wed. I was unable to get get the dealership unttil Saturday 25th. When arrived I was told that the Title is taking longer than expected. I was then given a new bill of sale with a fabracated date of purchuse.Falsaification of documents to cover up the fact that the car should have not been sold until they had the title. 14 days after purchuse. I still dont have a registration ....

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Route 44 Hyundai:
I've never written a review for a car dealership before. I've purchased 4 new vehicles in my life, and each time I've experienced typical dealership hassles and never felt like my experience was worth a review.

My experience today with Route 44 Hyundai was, by far, the best car buying experience I've ever had. There are a number of reasons:

1. I spend many hours getting quotes from dealerships via email. Often times I have to go back and forth, sending numerous emails to the dealership to get the info I want. One wouldn't think that getting an invoice price, quote price, and breakdown of other fees (total off the lot price) for a specific vehicle would be that difficult! It only took two emails to Route 44 Hyundai to get the info I needed: The first email asking for the price (they provided a breakdown of all fees), and a second email to verify that the quote was for a specific vehicle with specific options.

2. Price was unbeatable. I didn't even bother haggling. The price I received on my Genesis Coupe was $800 cheaper than the lowest bid I had previously received. Also note that the quote was over $1000 below invoice! When I told a competing dealer the price I was offered, he scoffed and told me there would be some hidden fees. Which brings me to my next comment...

3. No bull. Showed up at the dealership. Car was waiting and running. Grabbed the keys, test drove it. Came back in, sat down with the salesperson whom I worked with online, and did the paperwork. When the purchase and sales hit the table, there were no pricing surprises. Everything "rung up" exactly as described in the email I had received. No hidden costs. No shenanigans.

4. Friendly staff. We worked with two salespeople. Both were outstanding. We had to wait about an hour to get the whole deal done, but this was only because the dealership was under staffed and cars were flying off the lot. Each of the 3 salespeople had 2 customers each...all of which were buying cars. Members of the staff kept apologizing for the wait. Contrary to their concern, we were VERY happy with the speed of the buying process. Compare this to our experience last summer at a different dealership where they made my wife and I wait five hours (for no apparent reason) to buy her car. Waiting a little this evening was no big deal.

I could probably go on and on. You get the idea. In fact, I was thoroughly surprised to come home and read all these lousy reviews for the dealership.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Route 44 Hyundai:
After looking for a car and having many frustrating days with other dealerships Rob was unbelievable in every way possible to make me buy a car that I could not have asked for anything else from him.From the moment i walked in there he made me feel very comfortable and seemed to be some one who was very attentive to what a customer wants and was willing to do whatever he could to make the customer happy and satisfied with the purchase of a car.

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