Route 46 Nissan

Worst customer service anyone can even imagine. Worst customer service anyone can even imagine. Following are the very common traits of this dealership. 1. They lie. 2. They will speak rude. 3 Worst customer service anyone can even imagine. Following are the very common traits of this dealership. 1. They lie. 2. They will speak rude. 3. No body will care about you, even if you plead for service. 4. We have a raised a complaint to the VP of the dealership. Even he is no good. If you ever have a relationship with this dealer cut it now. There many good dealers and service centres out there which offers far better service than this one. And if you came to this site to rate this dealer the worst, (Im 100% sure no one on earth will rate them better than worst) you are not alone. Every single person will have nightmare entering the store. More

The worst dealer and the manager was very rude. They never intend to help any customers. Worst!! Dont even try enquiring fromt his place!!! They always try to sell the old nissan models manipulate never intend to help any customers. Worst!! Dont even try enquiring fromt his place!!! They always try to sell the old nissan models manipulated with the old engine.Im not associated with any dealer but my sincere advice is not to go to this place. More

So here it goes. I went to this place to help my mother with getting a new car. Despite their xxxxxxxx commercials. The sales guy we met with was Maurice. He was SUCH a nice kid. He was genuinly nice, not with getting a new car. Despite their xxxxxxxx commercials. The sales guy we met with was Maurice. He was SUCH a nice kid. He was genuinly nice, not fake salesman nice. He showed us a new (09) altima 2 door. My mother loved it. I am an insane haggler and know how to play salesman. I coached her before we went in to no matter how she felt, everything was "Ehh. Its alright I guess". Maurice did his job and sold us on the car. We went in to negotiate a price. The list was 22,380$. We sat at Maurices desk, which happened to be right next to the window and had no shade. It was hotter than xxxxx after basketball and we were dying! Maurice asked what we wanted to pay and I told him 20,000$ out the door. This is what I found the average price to be on the internet. He said he would check. He went into the back to play the game and came in about 5 minutes. He said the manager said that seemed like a good number and wanted to know how I arrived at that amount. He also asked for a credit card to show I was serious. I told him, "I am telling you I am serious. Tell him that, and if thats not enough, we can leave" I also pointed to my Fiancee sitting next to my mother and told Maurice that if he could do that price I will take another at the same price for her. I was ready to write a check for that one on the spot. He said he would be right back. He again went to the manager and now I see him comming out following a short, white guy with buzz-cut grey hair and squinty eyes. This guy was walking with an "Ill show you how its done kid" attitude. I will call him BOB. Bob sat at Maurices desk and maurice pulled up a chair and looked miserable. Bob said he was going to put together a "Menu" for my mother. He also refused to address me as the one making the deal. He wrote some numbers and then promptly covered them with a calculator. I asked what base price he was using in his estimates and he told me he would let me know when he was done. I already knew we would be walking out but since Bob was an A$$hole and his time was money I wasted as much of it as I could and let him continue. Now my mother has a credit score of 800 and planned on putting about 6k down. Bob claimed the vehicle cost the dealer 20k and that it was not possible. I explained to Bob that I am not a moron and know the dealer operates on consignment, not paying a dime for the cars they sell until after they are sold. He just laughed. My mothers main concern was keeping her monthly payment below 250. He tried several options to "help" my mother, none of which involved moving off his price of 21380. Thats right folks he came down a massive 1000. We let him show us a crappy Subaru and then I told Maurice in front of Bob guy that Bob cost him a sale. DO NOT WASTE YOUR TIME WITH THESE xxxxxxxx. THIER COMMERCIALS SUCK AND SO DO THEY. I HOPE MAURICE QUITES AND FINDS A REAL DEALERSHIP TO WORK FOR!!!!! RT.46 AUTO MALL-BITE MY A$$. I WOULD LOVE TO KICK YOUR FINANCE MANAGER Bob IN THE MOUTH!!! By the way, dont bother writing their complants email. It place you on a list that shotguns sales emails to you. I just wrote a nice FU to the internet sales guy who asked me if I enjoyed my experience and if there was anything he could do. It they read my email they would have answers to both of those questions!!! More

These guys were your stereotypical fast talking shady used car salesmen. We negotiated a reasoable price for a car and were told we needed to sing all our paperwork and take the car off the lot that day used car salesmen. We negotiated a reasoable price for a car and were told we needed to sing all our paperwork and take the car off the lot that day because it was the end of the month and there was an additional fee attached to keeping the car on the lot for the start of a new month. After waiting in the dealership for hours to have the car detailed (with our two month ld daughter with us) we finally go thte car--and they detailed the front seats ONLY! The backseats were filled with crumbs and dirt. Our sales rep told us that they would detail teh car for us on Monday when we returned to get a small dent removed from the fender. We got the car checked out by our mechanic over the weekend (as per the agrement we signed with the dealership) and he told us that three of the four tires had dry rot. When we informed the dealer they told us that they would not change the tires unless the car failed state inspection. (Only worn tread son a tire would cause it to fail state inspection, not dry rot.) They had the car from 10:30 until 6 that day; they fixed the dent and the brakes but refused to give us new tires. AND they still didn't detail the car! My wife returned to the dealershp the next day and talked to the service manager about the tires. He repeated that he would not give us new tires unless the car failed inspection, then he said that he would not allow his family or loved ones to drive around in a car with dry rotted tires. I took my complaint directly to Nissan USA (www.nissausa.com) and I suggest everyone else do the same. More

What a nightmare! I spent 3 days and 6 hours at this dealership. I made an offer on a 2009 Nissan Maxima with a $500 deposit and it was accepted. It was late so I made an appointment to pick up the car dealership. I made an offer on a 2009 Nissan Maxima with a $500 deposit and it was accepted. It was late so I made an appointment to pick up the car on Friday. I was dealing with the salesman Troy Lockett, who was very nice and fair. When I returned on Friday the sales manager Richared Catalano came over and asked me about the deal and tried to "re do" the deal for more money. I said I was just coming in to pick up my car. He in turn said he can not do this deal unless I came up with more money. This was a classic bait and switch. I asked for my money back but he said I would have to wait for Monday. He can take my money today but not return it today....How is that? I do not understand. I am a returning customer and to be treated like I was born yesterday is disgraceful. I guess I will not be returning "except for my deposit" and with my lawyer if I do not get it back on Monday. I did not know about this website but if I read these reviews first I could have saved myself hours of time and aggravation. I hope others read these reviews and go somewhere else. I am going to Nissan Corporate with this along with the BBB,Consumer affairs and I will send a letter to the New Jersey State Attorney General. I hope someone files a class action suit so I can join in. More

Everything started when I received a recall letter that said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to a said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to any dealership to get it fixed for free.Went to this dealership on route 46, Totowa, NJ for service.They fixed it, I took the car home and barely made it tomy street-the car broke and wouldn't start.My father is an expert mechanic, he checked the battery and also checked if there was a spark. Everything was normal.Then he poured some gas directly into engine and the car started.So, he said that fuel just wasn't getting to the engine because of what they did while "fixing" my car.I paid to have it towed back to them.It surely took them several days to start working on it, and when they called me back to inform me of the problem they said that there is just NO SPARK! Anyway, I needed the car ASAP so, I decided to go ahead and just fix it. They charged me over $700.When I went to pich up the car I found some of my things missing! They STOLE several things like anti-radar & $300 worth of tools from the trunk which is very important for every driver to have.I called the police and officer said that for the past 15 yrs it has been happening pretty often at this particular dealership. I am pregnant (in my 9th month), on maternity leave and I'm due any week now.! Obviously money is a big deal to me.I do not have a baby crib or even a bussinett.Now bacause of this big expense I just had I won't have a bed for my little one! I get an impression that they do it on purpose to make money.So, if you get a recall letter DO NOT GO TO DEALERSHIP! They will finf a way to full you and make money off of you.They will make any small problem a big one!People BEWARE! More

Everything started when I received a recall letter that said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to a said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to any dealership to get it fixed for free.Went to this dealership on route 46, Totowa, NJ for service.They fixed it, I took the car home and barely made it tomy street-the car broke and wouldn't start.My father is an expert mechanic, he checked the battery and also checked if there was a spark. Everything was normal.Then he poured some gas directly into engine and the car started.So, he said that fuel just wasn't getting to the engine because of what they did while "fixing" my car.I paid to have it towed back to them.It surely took them several days to start working on it, and when they called me back to inform me of the problem they said that there is just NO SPARK! Anyway, I needed the car ASAP so, I decided to go ahead and just fix it. They charged me over $700.When I went to pich up the car I found some of my things missing! They STOLE several things like anti-radar & $300 worth of tools from the trunk which is very important for every driver to have.I called the police and officer said that for the past 15 yrs it has been happening pretty often at this particular dealership. I am pregnant (in my 9th month), on maternity leave and I'm due any week now.! Obviously money is a big deal to me.I do not have a baby crib or even a bussinett.Now bacause of this big expense I just had I won't have a bed for my little one! I get an impression that they do it on purpose to make money.So, if you get a recall letter DO NOT GO TO DEALERSHIP! They will finf a way to full you and make money off of you.They will make any small problem a big one!People BEWARE! More

Everything started when I received a recall letter that said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to a said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to any dealership to get it fixed for free.Went to this dealership on route 46, Totowa, NJ for service.They fixed it, I took the car home and barely made it tomy street-the car broke and wouldn't start.My father is an expert mechanic, he checked the battery and also checked if there was a spark. Everything was normal.Then he poured some gas directly into engine and the car started.So, he said that fuel just wasn't getting to the engine because of what they did while "fixing" my car.I paid to have it towed back to them.It surely took them several days to start working on it, and when they called me back to inform me of the problem they said that there is just NO SPARK! Anyway, I needed the car ASAP so, I decided to go ahead and just fix it. They charged me over $700.When I went to pich up the car I found some of my things missing! They STOLE several things like anti-radar & $300 worth of tools from the trunk which is very important for every driver to have.I called the police and officer said that for the past 15 yrs it has been happening pretty often at this particular dealership. I am pregnant (in my 9th month), on maternity leave and I'm due any week now.! Obviously money is a big deal to me.I do not have a baby crib or even a bussinett.Now bacause of this big expense I just had I won't have a bed for my little one! I get an impression that they do it on purpose to make money.So, if you get a recall letter DO NOT GO TO DEALERSHIP! They will finf a way to full you and make money off of you.They will make any small problem a big one!People BEWARE! More

Terrible. Shady LOOKING dealership, and shady dealership in general. The salesman was very patient, kind, and polite for the entirety of my visit. However, as we attempted to figure things out, more and m in general. The salesman was very patient, kind, and polite for the entirety of my visit. However, as we attempted to figure things out, more and more managers etc became involved and the whole thing turned messy and absurd. We talked for a while and worked up some prices, none of which ended up fitting my budget. He then brought down a manager to negotiate. They slowly, slowly made price adjustments for me. Upon filling out a credit app and negotiating prices, the salesman asked for my credit card as "proof" that I was interested and serious about purchasing a car. I thought this was very odd and he assured me nothing would be charged to my card. I gave it to him, filled out the papers etc. I didn't have the money at that moment in time in my bank account to write a check, I was simply browsing. I'd had enough for the day and asked for my card back so I could go home and figure out what I wanted to do, and he said he'd go get it. He returned, without my card, with a lower down payment offer. I declined and asked again for my card. He again returned without my card with yet a lower offer, and this continued for about 3 trips. Then he came back with the used car sales manager, who offered me $0 down, which is nice, but at this point I was getting fed up and not really interested. After they'd held my credit card hostage for a while, I managed to get it back and get the xxxx out of there. I will not be returning, even if the down payment IS $0. By the sounds of the other reviews, I'm sure I wasn't getting as good a deal as they made it sound like. I felt like they were trying to bully me into buying a car that I wasn't 100% sold on to begin with. I'm a young woman and I think they saw me as an opportunity to take advantage. The whole experience was bizarre and ridiculous. They held my credit card ransom, it was just odd. No one there seems trustworthy, and I would never buy a car from them. More

When we first met with the sales representative, Elvis, he was very helpful. He showed us a car that my husband and I both liked. Our credit was not that great however they said they were able to get us he was very helpful. He showed us a car that my husband and I both liked. Our credit was not that great however they said they were able to get us approved. We came to an agreement with a price and met with the finance guy Jim Godfrey. We had mentioned to him that we did not want to take the car with us unless we were definitely approved because of a situation that had occurred with my friend where she took a car home and later had to return it because she was never really approved. Jim showed us on his computer that we were tentative approved and said it was only tentative because the banks were not able to confirm with my job that I was currently working there since it was late at night. Therefore, as long as the salary that I made was true and that I truly worked there, everything was going to be approved. We told him we would wait until tomorrow however he assured us that it was best to take the car home that way the bank will see that we have it and it will be easier for them to approve it. (Later found out that that is a lie). We signed a few contracts including a Spot Contract. The spot contract I find out later are signed by those who are not approved yet however they are allowed to take the car home with them. I asked why I had to sign that if we've been "approved". Jim told us that everyone, regardless of there score, even if they had a credit score of 800 has to sign the spot agreement. I later learned from another dealership that the only one who signs it are those who do not have true approvals. We asked both Jim and Elvis how long it would take to get the license plates. He said about 20 - 30 days. I later found out from another dealership that that was a lie and that it normally comes within 7 - 10 business days. When they gave us the car they only gave us one key and no alarm. They told us we can pick up the key within a week. When calling to confirm if the 2nd key was available we were told it was not. My husband and I called the dealership everyday to find the status of our license plate, 2nd key and alarm. Everyday they somehow found a way to ignore us. This went on for 2 months!!! We went back 3 times to get a temporary license plate!! Every time we asked how long it would be, they told us it should be coming next week. Sure enough next week became 2 1/2 months. 2 1/2 months later, we received a call from a woman by the name Maggie Anagano. We met with her and upon meeting her she saw that I was pregnant. She asked if I was on maternity leave and I said that I was. She said she was trying to work with another bank to see if we can get an approval and later asked to see if they can call my current employer. They claimed they called however I know they did not speak to my manager because I would always follow up to see if they called and my manager said they did not. Maggie told us we were not approved because the bank is unsure if I was going to go back to work due to my pregnancy. I assured her I was and I thought that was actually a form of discrimination. She then told us that we have not been approved and that the only way to keep the car was to get a co-signer. It took them 2 1/2 months for them to tell us that!!! We would rather have known right away if we have been approved rather then to hold a car for 2 months just to return it back to the dealership. We could have found other ways to either keep the car or find a different car. It was very embarrassing to our family and friends to return a car. Also it was very stressful to find another car again. Elvis and Jim both lied to us in several ways. Jim was the one who lied most of the time promising us each week that the license plates were coming. The service is absolutely terrible. No one is ever available, no one answers their phones, and no one ever returns their phone calls. In the end, we returned the car. Upon returning the car we accidentally gave them our copy of the contracts not realizing that those are OUR customer copies. When asking for it back from Richie (a sales manager) a few minutes later, he said we couldn't have it back. He said that we were no longer allowed to keep it. We told them that they have their own copy but he insisted that he needs the customer copy as well. That has to be a lie but at that point we didn't want to deal with them anymore. The service is just terrible, they jerk people around, they lie to you and I would never ever recommend this dealership or ever recommend Jim or Elvis. Luckily we went to another dealership and met with great people who did not jerk us around and helped us get a car. A much better car in that it was certified, cheaper, less miles and the service was fantastic. I wish I had looked at the dealership reviews earlier because I would have never went to this dealership finding their rating was a 1. More