Royal Kia - Service Center

Taking a car into Royal Kia is a very pleasant experience. The service is absolutely top-notch and the service managers are wonderful to work with. They go over, step-by-step, what they are goin experience. The service is absolutely top-notch and the service managers are wonderful to work with. They go over, step-by-step, what they are going to do and how long it is going to take. If something unexpected comes up, they sit down with you, face-to-face and explain the change and what the impact will be, positive or negative, and how much it will cost. They do nothing without the customer's input. Shawn Aranda is my "personal" service person and I feel I can ask him anything and he will shoot straight with me. He knows my car so he does not have to re-educate himself everything I take my car in. He is a consummate professional and only has his customer's best interest at heart. Royal Kia is like a family and each customer is just an extension of that family. They, and Shawn, really treat you right. More

I took my Kia Sedona in for service because I was getting steering wheel vibration. Scott called to let me know what was wrong and that I'd need a set of tires ($400) and a number of other parts that needed steering wheel vibration. Scott called to let me know what was wrong and that I'd need a set of tires ($400) and a number of other parts that needed to be replaced from normal wear. I was thinking about trading soon and mentioned that to Scott. He said he has recently bought a 2011 red Sedona. Red being my wife's favorite color I asked if they had any more red Sedonas. One had come in on the truck that day. I asked about it and he said he'd have Eddie call me with the trade-in value of my current Sedona. Eddie called with a favorable trade-in and told me about the current incentives that were being offered so he said he'd have a sales person check my credit and get a pay-off on the Sedona. That Sales person was "CC" and she was great to work with. When she called she had all the numbers already worked out including the financing. When I got to Royal about an hour later I was greeted by "CC" with a big smile, a handshake and a "Welcome". She already had everything in motion. She went through all the paperwork and options, explaining everything as she went. Even though it took about 3 hours to go through the process, I'd have preferred 20 minutes, "CC" was always making the experience an enjoyable one. Scott even came by to see how I was doing. When the Royal ad says "No Pressure" it really is true. I felt relaxed and comfortable. Thanks to all the Royal employees for a great experience, but especially to Scott, Eddy and the sales person I know, "CC". More

The mileage for my Sorento has been disappointing. Sales personnel touted the high mileage of the 4 cylinter GDI. When I asked Craig Abbott about it at a dinner he stated that the 4 has to work harder than personnel touted the high mileage of the 4 cylinter GDI. When I asked Craig Abbott about it at a dinner he stated that the 4 has to work harder than a 6 and the mileage would probably not reach what was touted. A young lady at the dinner explained that every time you bring in the car for service, Royal would wash it. The previous week I had brought my car in and it was not washed. I asked when they started this wash program. Since moving to the new location, was the answer. I asked the service people why my car was not washed the week before. "Oh, you have to ask for that service" was the answer. "It takes a long time." When I had brought the car in for the oil change I told Craig that I would give them as much time as they wanted and would just use the time for my daily walk. Not a big deal but don't promise something that you won't deliver on. Or promise something only if the customer asks for it. When in for the service I saw Trey. He worked with CC and me on the sale of the Sorento and some subsequent paperwork. I said ,"Hi, Trey, nice to see you." He smiled, said hi but I don't think he had any idea who I was. Could be wrong. Then at the dinner he said hi but never used my name. Hmmmmm. Royal Kia is a good dealer, I guess, but still just a typical car dealer. More

I recently bought a 2004 Kia Rio Cinco from a private party. After a few trips on the interstate it became obvious that I needed some work done. After reviewing possible causes of the shaking in my front party. After a few trips on the interstate it became obvious that I needed some work done. After reviewing possible causes of the shaking in my front end I was convinced it would be something major like the motor mounts. I browsed online to get an idea of what repairs and maintenence I wanted done was going to cost me. I came across KIA's wonderful online service appointment scheduler online. I was VERY PLEASED at the quoted prices, so I sceduled my service for the following week. I dealt primarily with Craig Abbott. I have to say, he is one of the friendliest and most honest people anyone could wish to find anywhere. I have no doubts about the honesty of this dealership and its employees because the issue that I whole heartedly believed to be something expensive, like motor mounts, turned out to be unbalanced tires (and two bad tires). I couldn't believe that a repair shop was honest enough to tell me things I did not need, instaed of taking every penny they could. :) Aside from that, when Craig learned I had planned to take the city bus to work after dropping my car off, he suggested I let them shuttle me. The drivers (both two and from) were very polite, prompt anbd SAFE while transporting me. In addition to these things, the prices quoted were the prices I paid. They didnt try to add on hourly rates, etc. The repair quotes online included everything but tax. There was one unfortunate incident. While having filters, belts, tires, and fluids replaced I also had them repair a window (Front Pasenger) that wouldnt roll down and a door lock (Front Driver Side) that would randomly lock me out of the car. The day after I picked up my car (which was done BEFORE Craig said it would be) the driver window began to slowly slide down into the door. So I called Kia back. Without hesitation, they let me bring my car back to them.. Although it was a bad regulator and not the fault of the mechanic, Scott went ahead and replaced the bad regulator at no additional cost to me. I have to add that the employees at Kia.. from the drivers to the service advisors were all very friendly and professional. The way I was treated by them was no different when I returned the second time than it was when I first walked in the door.. This service center has my HIGHEST recommendations and I will definitely continue to return for all of my future needs.. More

I have a 2002 Kia Optima and have been dealing with them for 10 years now. I have never had a bad experience with them. I have always been overly satisfied with the work performed and their level of experti for 10 years now. I have never had a bad experience with them. I have always been overly satisfied with the work performed and their level of expertise. I highly recommend buying a Kia. More

When I have taken my van in for minor service I see Craig Abbott. He has been very helpful to me and will give me suggestions on concerns and things I have asked him about. He genuinely cares and will do h Abbott. He has been very helpful to me and will give me suggestions on concerns and things I have asked him about. He genuinely cares and will do his best to take care of any issues brought to his attention. Craig greets his clients with his great smile ever time and always makes you feel welcome. Thank you Craig for a fantastic job, keep up the great job and customer service! More