Royal Moore Subaru

A few problems.... We were told that if my husband came in to sign the papers, he would be on the title too but not so. We did the paperwork and he is NOT on the title. We were told that if my husband came in to sign the papers, he would be on the title too but not so. We did the paperwork and he is NOT on the title. Sort of feel I didn't get listened to on this. He could have stayed at work. Justin said he would link phone but didn't. Crossbars could have been installed during our 2.5 hours there but I have to go back to get them. More

Courtious and friendly Greg Bistrow was great to work with. Friendly, no pressure and professional. Royal Moore is a huge dealership with lots of selection to choose from Greg Bistrow was great to work with. Friendly, no pressure and professional. Royal Moore is a huge dealership with lots of selection to choose from, but they are very "hometown" friendly. I couldn't be more pleased with my Subaru. More

New Car Owner When buying any car you go into it with the hopes of finding a car that not only looks good but comes with a great price. Greg gave me a call letting When buying any car you go into it with the hopes of finding a car that not only looks good but comes with a great price. Greg gave me a call letting me know that he was excited to show me the car I had inquired about as well as the other Crosstreks if the first didn't work. He made buying my first car easy and stress free. I did a lot of research on my own but Greg made sure that I knew what I was getting. He never pressured me into the sale and actually encouraged me to think about it because he didn't want a customer leaving with a car that was not what they truly wanted. He went above and beyond with explaining all the details from, what button controls what to how the different safety features on the car worked. I am loving the Crosstrek that I got and I am now a Subaru owner for life. More

We did buy the car and the saleperson was very professional Spent several days talking to Tim Parkyn about various subaru's and options. Tim as a salesperson was very responsive and gave me a lot of time. We Spent several days talking to Tim Parkyn about various subaru's and options. Tim as a salesperson was very responsive and gave me a lot of time. We test drove the car and had lots of answers on functions and options. We did our homework and found pricing at least from three other dealers. His boss and the manager wouldn't try to beat or tie the highest bids even though we had them on paper from the company. Very disappointed in them Maybe they are that much smaller than some of the other dealerships. I found Tim delightful and honest, The financial person was wonderful. The shop people were very helpful also. I was very disappointed in the Manager and sales manager. I thought they should be me competitive.rather than "take it or leave it" But the Salesperson more than met my personal expectations. Tim is very good at what he does. More

Stay Away Should have trusted my gut and walked away after two cars that were being offered were not available when I accepted them and wanted to take delivery. Should have trusted my gut and walked away after two cars that were being offered were not available when I accepted them and wanted to take delivery. Due to the limited availability of Subaru Crosstreks in limited version at the end of 2017, beginning of 2018 and the fact that one exactly like I wanted was in transit to them I decided to stick with it and go for it. Communication was almost impossible. Phone was not answered. Voice mails and emails were not returned. Visiting the showroom in person to get some answers finding out sales person was not in and no-one else could provide a definite answer. Made an appointment to pick up the car and sales person confirmed appointment the evening prior. At arrival sales person was not there and not coming in. Handing over the delivery to another sales person that had no information. Was not aware of the agreed upon trade in value for the Subaru I was trading in. After rejecting the additional warranty offered for over $3K, I met the finance person to sign all paperwork. Provided all necessary paperwork including payoff statement for the remainder of the loan on the trade in. All paperwork was handled very fast. Later I discovered that an item was added to the purchase agreement that was not offered or asked for. Called Etch on the agreement and appeared to be some sort of theft insurance. The cost of $389.00 was hidden in the fees and tax area and not mentioned. When my loan was not being paid off I contacted the bank and was told they had just received a dealer pay off check. This was 10 days later. When the loan was paid off I noticed that the dealer check was written out for less value than was deducted on the purchase agreement. Several emails requesting restitution for the difference between the dealer check to the bank and what was withheld on the purchase agreement are still unanswered. Complaint regarding the unwanted “theft insurance” is also ignored. Lesson learned: If you want the experience of dealing with the stereotype shady used car dealership you are at the right place. If you want to be treated correctly and respectfully I would recommend going to Carr in Beaverton or Subaru Wilsonville in Wilsonville. You will have no regrets. I purchased cars from them before and wished I had done that again. Had both cars in maintenance at these dealers and no complaints either. I will never go back to Royal Moore, not for service, not for another purchase. Will never recommend this place to anyone. Stay away! More

Subrau Dealership no pressure; enjoyed working with Tim.! My chief complaint was the length of time it took to complete our purchase of a new car. The dealership also o no pressure; enjoyed working with Tim.! My chief complaint was the length of time it took to complete our purchase of a new car. The dealership also ordered the incorrect parts for our new car.. More

No pressure !! Worst part of buying a car is always being pressured to purchase extras ! Greg did a great job of explaining all options but never pressured us to buy Worst part of buying a car is always being pressured to purchase extras ! Greg did a great job of explaining all options but never pressured us to buy . By far our most pleasurable buying experience !!!! More

Good overall experience with Royal Moore! My wife and I went to Royal Moore as they participate in the Costco auto buying service. We had visited one other dealership in the area that did not My wife and I went to Royal Moore as they participate in the Costco auto buying service. We had visited one other dealership in the area that did not participate with Costco, so we wanted to compare prices to see where the better deal was. Greg Bristow was our sales assistant and he was straight forward from the beginning. He helped improve the overall process of buying a new car easy for us and he was willing to work with us to meet our needs. More

Smooth Buying Experience! My wife and I found the process of purchasing our new Subaru Forester from Greg Bristow at Royal Moore to be a smooth and professional experience. My wife and I found the process of purchasing our new Subaru Forester from Greg Bristow at Royal Moore to be a smooth and professional experience. More

Great Customer Service Once we entered the showroom we were greeted by Tim Parkyn. We told Tim that there were two Subaru models that we were interested in driving. He tol Once we entered the showroom we were greeted by Tim Parkyn. We told Tim that there were two Subaru models that we were interested in driving. He told us to give him a few minutes and he would have both models out front for us to compare and take a test drive. Once the test drives were completed we decided on the Outback, but were we not sure it would fit in our garage. Not a problem as they let us drive one home to make sure it would fit. We took the car home that afternoon. The entire process of purchasing this car was done with the upmost professionalism and customer service. Very low key, no pressure and took as much time as we wanted to answer all of our questions. All in all a very positive buying experience. More