I first went to Royal Palm Mazda last Friday to look at the CX5's, and found a pre owned car that I was interested in. Although I had a pre approved bank draft in hand, the dealership was not negotiable and appeared to not want to sell me a car and let me leave I went to every other Mazda dealership in South FL on Saturday but didn't find anything I liked, so I decided to go back to Royal Palm Mazda on Monday to look at the car again.
It took a bit of haggling to buy our pre-owned 2015 CX 5, but our salesman John (new to FL from CA) helped me every way he could to seal the deal on Monday evening. Steve Pearl, "the finance manager" was very entertaining while I got writer's cramp signing papers, and made that part of the buying experience interesting and pleasurable. I walked outside and was given "one key" to my new car. I mentioned that when I came in on Friday I was told that there were probably two keys somewhere "in the back;" I asked how a certified vehicle could only have one key and I was told - "that's probably all we have" After a days work and hours at the dealership, I was too weary to argue and drove my new vehicle home.
A car key is no longer a simple key, it is a programmed computer chip! Thinking about what I would do if I lost the remote key (which is probably hundreds of dollars) I decided to return to Royal Palm Mazda once again. I was greeted by a very friendly receptionist and then ushered over by John Lovett, "The Manager" - He didn't seem to care that I was upset, called the prior owner of the vehicle and told me to wait until the man called back and said when questioned, that the best he could do was order a replacement key for me! Then he offered to get me a regular key to start the car although the vehicle has a push button ignition! At that point, I really started to lose it, but Ryan Smith, "The General Manager" jumped in to save the day! He told me to drive the car around to the service department and he would have them make a new remote key for me while I waited with no cost to me. Anthony Ruiz, "The Service Advisor" treated me like royalty, rushed me through and waved goodbye as I left a very happy customer.
I highly recommend buying a car at Royal Palm Mazda, but save yourself some hassle, avoid John Lovett and introduce yourself to Ryan first!