I took my car in to look at my motor mounts at 830 am, when I dropped off my car I was told there were a "few" cars in front of me and that I would get a call by noon to let me know exactly what the problem was. At 130PM I still did not receive any call or anything at all so I called the service department myself. I talked to Eddie and he stated that my car still had not been looked at and that it should be about an hour till he could get it looked at and tell me what is wrong with it. At 245pm I get a call from Eddie and he stated that my car has still not been looked at and there were 6 more cars in front of me and he starting making excuses and said my car would not be looked at today. I then just said forget it and went and got my car back. This was some of the worst service I have ever seen from a dealership. Not only did my car not get fixed nothing was accomplished.

Was this review helpful to you?    Yes | No Thank you

I am trying to get a key for a Honda Civic I purchased which only had one key, which first of all is BS. I ordered a new key which has to be programmed. I only have one driver in our family and was told to drop the car off and that no one could estimate how long it would take to program the key. Really, a key, which I should have received anyway, and no one has a clue. It took 4 hours to buy the car then no follow up on the key and now this. I would not recommend you to anyone.

Was this review helpful to you?    Yes | No Thank you

My wife brought in today (10 Dec)our 2008 Honda Pilot for an oil and tire rotation on a scheduled appointment. Whole process took 4 hours and we still did not receive the service we asked for. My wife requested full synthetic and after four hours, oil change was for regular 5w-20. My wife requested a military discount and it was never added into the paper work. However, the cashier was very helpful with correcting the paper work.
Our whole issue is that the advisor was not very attentive and poorly displayed listening skills. Overall we did not get the service we expected to receive from a Honda dealership.

Was this review helpful to you?    Yes | No Thank you

I had been trying to buy a new CRV for a few months. Living in a secluded area, there are no dealerships within 100 miles, so I had been 'shopping' via the internet and phone. I was having trouble trying to get specific information and response from the two other dealerships I was working with, so I called Harry Kraft last Monday. Within a day he had emailed me succinct answers to every question I had, including firm pricing (that was even better than I had gotten from others), and though he didn't have the color I wanted that day, he got it within one more day! He went WAY above the call of duty in picking me up on Saturday so we didn't have to drive two vehicles home 150 miles, spent extra time explaining all the new features of the vehicle -- where do I stop?? Everyone I had contact with at the dealership that day was very friendly and professional, and you can tell they all work together as a team, which is refreshing. All said and done within a few days, including ordering and installing the 'extras' I wanted, and it was completely painless. An EXCELLENT experience.

Was this review helpful to you?    Yes | No Thank you

I got a 'Replace Battery' message on the dashboard so I took my 2011 Odyssey in to be checked. Willie Garcia, my service advisor quickly had it replaced under warrenty.

While I was there I noticed a 2013 Odyssey newly arrive on the lot in the color I was looking for. I contacted Angel Corral, my salesman and one of the easiest to work with that I have met and we along with Mike Bustamante shortly struck a great deal.

Next step was Len Crawford the Finance Manager, no problems there either. Everyone as usual were very pleasant with no hard selling. This was my second purchase from Rudolph Honda and I must say this was the most plesant auto purchase I have made in 54 years of buying cars. A very professional outfit!

Was this review helpful to you?    Yes | No Thank you

My wife and I were searching for a 2011 CRV. We looked at a couple of them but after checking other dealers and the internet, we decided to look at a 2012. Three days after our initial visit, we returned and were very, very fortunate to be helped by Eddie Hernandez. We test drove a 2012 CRV on Tuesday afternoon and bought it the next day. Eddie was super in his dealings with us. He was informative and helpful, but most importantly, we never felt pressured. We were completely confident that everything was above-board. We are very happy with the price we got on the car. Mr. Crawford, the finance officer was very pleasant. He offered information without any "hard sell"; I was so grateful for his approach to closing out the process.

This is my second purchase at Rudolph Honda, and a friend I referred has bought an Odyssey and a Civic within the last four years from Rudolph. The dealership is clean and inviting, its employees are professional. My wife and I appreciate all of that.

I am always recommending Rudolph to my family, friends, and co-workers.

Was this review helpful to you?    Yes | No Thank you

My first buy at rudolph honda ,i bought a new civic for my son ,even though i was not available to choose the car with my son. Salvador help my son look and choose the car he wanted. Salvador call me to give me price and monthly payments,it took me 1hour 45minutes to sign the deal.I had to go to back to work ,so 3 hours later Salvador personally took the new car detail and wash to my work place. i want to thank Salvador Cardenas for his time and nice costumer service.

Was this review helpful to you?    Yes | No Thank you

I brought my new Honda Pilot in for service on Saturday, September 8 for an oil change. It took nearly 2 1/2 hours; the service folks had estimated 1 hr 20 minutes. When my car was finished, I inquired at the service desk. "Jessica" was rude and impertinent when I stated that "the paperwork is being done" in a curt and unprofessional manner. I was at this point in a hurry, and I began to complain about the delay, and she cut me off, stating "you can talk to your adviser about that." This is unacceptable.

I do not appreciate being treated in this manner. This Honda is the first one I have owned, and up to this point I have been impressed with both the quality of the product and the service. I am not impressed with the way I was treated by Rudolph Honda. A long wait for service is regrettable, but being spoken to as I was is wholly unacceptable and reflects poorly on the dealership as a whole.

I will be in the market for a new car soon; I doubt I will be looking at Honda.

Was this review helpful to you?    Yes | No Thank you

I called on August 30th to the service dept make sure that the Service department would be open on September 1st. I live in Las Cruces and to get my Civic it is @ 100 mile round trip. I cancelled a meeting to get this done. THEY WERE CLOSED. I called and left messages after 9:00AM and no answer. I had brought a friend with me that is looking for a new SUV. It made me look bad

You need to have people that know your scheduale.

Was this review helpful to you?    Yes | No Thank you

Aug 27 2012, I stopped by Rudolph Honda to explain a problem I had with my 2008 Honda Element. A piece of the body molding under the driver door had come loose and fallen off during a drive to Dallas. I showed the area with the missing body molding to the service department employees. There is no evidence of damage to the car anywhere to include where the body molding goes. The body molding was priced at $217. I asked to speak with the service manager to see if the dealership would cover the cost of the molding since it fell off at no fault of my own.

It was explained to me that the service manager was unavailable and he would call me after his return from lunch to discuss my options. That call never came. I called back later that afternoon and asked again to speak with the service manager. Instead, he had some other employee come to the phone to explain that they would not cover the part because it was cosmetic in nature, but they would cover the cost of the labor to install the part if I purchased it from them. This part would take approximately 1 minute to install. I find this an insult and a slap in the face. I asked why I could not speak to the service manager and was told that he (the service manager) wanted this other employee to give me the information.

I have purchased two Hondas from Rudolph and have always had a positive experience until now. I have owned 6 Hondas dating as far back as 1991. The fact that my loyalty to the brand and this dealership was repaid with such a lack of courtesy is alarming. I am shocked that the service manager wouldn't take the time to speak with me personally, and that my loyalty to Honda and the Rudolph dealership wasn't worth $217 especially considering the missing part was a problem with the vehicle design, not something I did.

I will be contacting corporate Honda to explain this situation. I feel they should be aware how the particular manager conducts business.

Was this review helpful to you?    Yes | No Thank you