Rusnak Audi - Pasadena

Reason for Visit: Service

I recommend this dealer: No

My Review of Rusnak Audi - Pasadena:
Purchased a new Audi A4 over Father's Day and only one month of owning the car I had to call the service department to get an appointment to bring in the car because at each stop it would sputter and act like it would die. Waited 15 minutes to check in and when a service consultant finally started to write up the service request when I mentioned that I had spoke to JOHN earlier he stopped the check-in process and told me I had to go direct to John. After an additional 15 minutes I finally got checked in with John and then sent to a car rental location to get my "loaner" car. I waited an hour and a half to finally get into a car that was a gas guzzler and absolutely filthy. As of today, they have had my car for one week and each time I want an update or information, I have to call. They first thought it was one part of the transmission (after 2 days) but after 5 days they found out they were wrong and again they have "gone back to Audi Tech" to find out what tests they should run, blah, blah, blah.

I purchased a $45,000 car in June and am currently driving a $7,000 car with no power windows/locks/etc. From my conversations with John and Chris, apparently I am not being patient enough with them and they could care less about what I am driving as a "loaner". THIS SERVICE DEPARTMENT IS TOTALLY INCOMPETENT AND I WILL NEVER BRING MY CAR TO THEM. I WILL ALSO TELL ANYONE I KNOW NOT TO PURCHASE A CAR FROM THEM EITHER AS I WAS PROMISED BY MY SALESMAN THAT THIS SERVICE DEPARTMENT WAS TOP NOTCH!!!!


Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Rusnak Audi - Pasadena:
car broke down after 3 weeks service manager and service peo[ple do not know anything thing about our car, they promised to have it fixed in one day , then the next day , now they don"t know when or how to fix it. they are the worst service i have e ver seen. do not buy a car from rusnak pasadena , i put 27,000 ollars down and ended up driving a ford focus instead of the car i . purschased " the lemon law should also apply to service people who keep your car with no resolution insight on how to fix it. rusnak should revamp his service department if he was smart. but as you can see he condones such incompentance in his dealership, when i get my money back i will buy a bmw where service counts and they treat you with respect.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Rusnak Audi - Pasadena:
If you can avoid servicing your car at Rusnak, then do so. We bought a new car that came with 2 years of free services and HAD to go to Rusnak. They then made their money back by charging for all sorts of unknowns and the labor was insanely expensive. We are now awaiting a possible settlement for faulty diagnosis on oru ingnition system that they insisted needed replacement. They make all their money on repairs!!!!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Rusnak Audi - Pasadena:
Beware of Rusnak. Chris Aldworth is in charge of the Rusnak service dept and he was totally unresponsive. My Audi TT 225 with 39k has been in the shop over 30 times!!! You would think someone would look at my service history and offer to get involved to fix this vehicle.

About every 1 - 2k a new problem surfaces. Many of which, were repaired previously at Rusnak. Just a few from my very long list...
- Drivers Side Air Bag (warning light on/air bag replaced)
- Passenger Side Air Bag (warning light on/air bag replaced)
- Fuel pump (car stalled - replaced)
- Temp Warning Light - (sensor replaced)
- Alternator & battery replaced
- Instrument cluster replaced
- Gas Tank senor replaced
And, lots, lots more.....

Worst of all, my warranty ran out in December & now Audi claims no responsibility for repeated and/or prior problems.

Bottom line - I will NEVER buy any vehicle from Rusnak!!!!!!!!!

Mark Drake

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Rusnak Audi - Pasadena:
Own an Audi A4 3.0 Quatrro. The car was driving "funny". Every time you would shift from 1st to 2nd it would violently jerk. Took the car in, master mechanic drove with me said it's my style of driving. I have been driving manual transmission for 15 years. On my way back home check engine light goes on. I take it back. At the end of the day they tell me it's my gas cap and it was loose. (I had not put gas in the car for the past 7 days) Car still driving "jerky". Next day on my way to work check engine goes back on. I take the car back next morning. She tells me they would not address the problem that day since they are very busy. I had already taken time off work. Took the car to Keyes Audi in Van Nuys. Same day they found a faulty clutch switch and fixed the problem. Car drives fine... I have had too many other bad experiences with Rusnak. Please don’t waste your time with them.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Rusnak Audi - Pasadena:
This dealership is called an "auto group" because the same company on the same lot has several other high end car brands, Porsche, Bentley...etc. We were serious about purchasing an "factory ordered" car. We knew exactly what we wanted and the ordering process was carefull and clearly explained. The car was delivered in about three months (about the time they estimated), exactly what we ordered and in perfect condition. Perhaps this isn't the place you want to haggle and penny pinch. Our experiences with other Audi "LA area" dealers could take up pages. Rusnak Pasadena was more business-like and provided the best new car purchasing experience we've had since...... 1989. The parts department was very helpful, the car has yet to have it's first oil change so I haven't experienced the service department. Overall, we are glad we purchased from Rusnak Pasadena and would buy from them again.

Was this review helpful to you? Yes | No