Rusnak Audi Pasadena

Rusnak Audi Pasadena
267 West Colorado Boulevard
Pasadena, California 91105

Sales: (626) 229-2433
Service: (866) 497-7381
Parts: (888) 202-5045

Manufacturer: Audi


Most Reviewed Employees
Emin Noorijanian Emin Noorijanian
Internet Manager
Larry Vena Larry Vena
Service Advisor
Alex Sirani Alex Sirani
Audi Brand Specialist
Armando Ocampo Armando Ocampo
Audi Brand Specialist
Henry Perez Henry Perez
Service Advisor
John Ashley Edwards John Ashley Edwards
Internet Manager
Ephrem Yohannes Ephrem Yohannes
Sales Manager
Andreas Treutler Andreas Treutler
Audi Brand Specialist
Nathanial Jay Baik Nathanial Jay Baik
Audi Brand Specialist
Michael Phelan Michael Phelan
Internet Manager
Need a New Car?

Dealership Amenities
Large Customer Lounge with Satellite TV
Free WiFi
Free Coffee
Shuttle Service
Rental Car Service Onsite
After Hours Drop-Off

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
35 Reviews
Rusnak Audi Pasadena

Overall Score: 5 Star Rating4.8



About Rusnak Audi Pasadena
Certified: Rusnak Audi Pasadena
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Rusnak Audi Pasadena has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Rusnak Audi Pasadena
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.


alioto5
2/24/2012 2:42:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Emin Noorijanian

My Review of Rusnak Audi Pasadena:
I recently purchased a 2012 A5 from Emin Noorijanian. I have been buying cars for over 30 years and this purchase was the easiest and most enjoyable experience I have ever had. I flew all the way from San Francisco to work with Emin. It was a rare no hassle process. I give them 5 stars!

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daklasiq
2/2/2012 12:25:25 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: I forgot.

My Review of Rusnak Audi Pasadena:
Past few years, I was fed up with driving automatics. So, my priority of this very car shopping was a manual transmission. So, I decided to get an S5 with manual transmission, ofcourse. So we went out for a drive, The car felt slower than S4. I thought it would be faster. Quickness aside, this dealer guy comes and tells me that I should get an automatic!! I lost my words. He was saying that if I drive like I do, automatic is way better because it shifts faster. The guy lost his mind!! My priority of the car shop was to get a manual transmission. I did not/ do not care if it shifts faster, it is all about the experience of engagement with the car. Ended up going to Porsche, and bought a Cayman S.

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IgSt
10/17/2011 11:18:10 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: John and Samy and Michael

My Review of Rusnak Audi Pasadena:
It all started pretty bad with Internet sales crew having been very busy for us on Sunday, but is ending up as a bad story turned good.
Thanks to Michael Bradford, the store manager.

We emailed back and forth with Michael P, who was nice and told him we'd come on Sunday. He was busy with a client, so we were passed to John, who after two minutes got too busy and passed us to Samy, who did a quick test run and was very busy, rushing us out.
After writing my report on this dealership here, got a message from Michael B.
I believe he is really trying to change the Rusnak Audi Pasadena to the standards of his previous place - Rusnak Volvo ( the great place and people to work with).

After some discussions I think we are in good hands. John Ashley is very helpful now.
We need to decide if we buy this Audi or Volvo.

Best luck to Michael Bradford with changing the culture at this place to more friendly.
It is probably location in the middle of rich Pasadena hood, which spoils his personnel a bit.

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UnhappyExperience1234
9/30/2011 4:16:20 PM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: I can't reveal the name - too mean

My Review of Rusnak Audi Pasadena:
I came in to the dealership on Tuesday, September 27th looking to test drive an Audi A4. The Sales person was nice, answered questions - but wanted to sell me an A6, even though I mentioned several times that an A4 was the car I was interested in.

We went all through the parking lot looking for a car I could drive with Navigation and Leather. It seemed like he didn't know where any of the cars were located. We walked from car to car and tried to help the sales person find the car I was to test drive.

When we realized that there were no A4 cars with the luxury package, we went all the way back to secure keys to where other cars are kept.

I kid you not, 15 minutes passed and he still hadn't come back with the car. I was so fed up with the lack of organization and sloppy service, we left and vowed never to come back to this dealership.

It's ashame, since I bought a car the next night.

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jsim'11S4
9/11/2011 9:41:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nathanial Jay Baik, Henry Perez, Ephrem Yohannes

My Review of Rusnak Audi Pasadena:
My family has been a client of Rusnak Audi Pasadena since 2004 with our first purchase of an S4 Avant. From the beginning, we were impressed with the professionalism of the staff and the high attention to customer service and satisfaction on both the showroom floor, and later, the service department. Our excellent experience has been attributable to Ehprem and Nathaniel J on the showroom floor as well as Henry for our service needs. The start to finish buying experience has been easy and enjoyable, resulting in the subsequent purchase of an A6 Avant, TT-S and my current '11 S4. These three individuals have been an integral part in our ongoing relationship with the Rusnak dealership and we look forward to future transactions down the road. 5 stars and two thumbs up if you are looking for a hassle free car buying experience and a solid service staff who will go out of their way to make sure their clients are happy.

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clifieton00
8/22/2011 2:05:45 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Edwards

My Review of Rusnak Audi Pasadena:
John was great. I went in to buy-out my lease and he helped me with everything I needed. The process took a little longer than I expected because I think some things were new to him. However, he went above and beyond what I would expect from a car salesman and his effort, honesty, and friendliness far surpassed any negative aspects of the deal.

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matthew.crow@tdameritrade.com
8/18/2011 11:51:22 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Ashley Edwards

My Review of Rusnak Audi Pasadena:
From my 1st contact with Rusnak's Audi internet sales dept through the finance and drive off experiences, everything was at or above my expectations.

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idpeacelyn
8/5/2011 8:12:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Henry Perez

My Review of Rusnak Audi Pasadena:
I've been going to Rusnak Audi for 4 years, and Henry never disappoints me. Rusnak gives fast and friendly service, and the part I like the most about Henry is that he's very honest about giving his opinion on what services are mandatory and what are optional.

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surfboardandfun
8/1/2011 2:53:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Emin Noorijanian

My Review of Rusnak Audi Pasadena:
Recently, I went to purchase my first car. My family and I decided to buy a used Audi A4. After extensive research, I found Rusnak to be the best dealership. As soon as we arrived, we were greeted by a friendly salesman by the name of Emin Noorijan. I explained the situation and what car we were in the market for. He gladly took us to his office so we could discuss the options. We found the right car in the end, thanks to Emin. He is a very competent and knowledgeable individual, yet he manages to explain the complex details of the cars in an easy to understand manner. In slow times, it wouldn't be surprising if a salesman was cutthroat, pushy and in a hurry to move to the next sale. Emin, however, exhibits none of these pitfalls. He understood how excited I was to be getting my first car, and it seemed that he too was excited for me, rather than just to make a sale. If you are in the market for an Audi, I recommend Rusnak Pasadena, due to their bright employees and friendly atmosphere.

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rachelmeeks
7/31/2011 2:55:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Ashley Edwards, Emin Noorijanian

My Review of Rusnak Audi Pasadena:
Everyone knows that buying a new car can be a tedious process especially if you are trading in a car. But I can honestly say hand down that my experience purchasing a carat Rusnak Audi was wonderful. From the moment I was even interested in purchasing an Audi, Emin was the best sales person ever. Hands down he was so friendly, and helpful. At times I asked so many questions and wasn't sure at times about purchasing the car, and not once did he ever pressure me into buying the car. He made himself completely available, and was straight forward with me. He knew how much I was willing to pay and gave me a straight up number (no let me crunch some numbers or check with my manager trick that you get at some dealerships). When it came to trading in my car as well, it was a great experience.

After I purchased my car, let me tell you, John Edwards was AMAZING!!!! I have never seen someone so knowledgeable and friendly. After the buying process was complete, John went over everything in my car. He showed me features that I didn't even know existed with the car. I must admit I was like a kid in a candy store, it was so refreshing to see someone actually take the time (he really took his time, he spent at least 45 minutes) to explain things to you and make sure all of your questions were answered.

It doesn't stop there. After I left, I still received follow-up emails and phone calls from John making sure that everything was ok with my car and if I had any questions at all. I have to say hands down that this was the first time in my life that I actually had a "fun" while purchasing my car. The environment was relaxed and stress-free. I can say that I am truly a customer for life. I will buy all my future cars from Rsunak Audi, as well as refer all of my friends and family there.

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