Rusnak Volvo Cars Westlake

We’ve leased three cars from this dealer and have had a great experience each time. They are easy to work with and make the car buying process easy. Cars have been ready to go each time we’ve made a deal great experience each time. They are easy to work with and make the car buying process easy. Cars have been ready to go each time we’ve made a deal over the phone. Special thanks to David Y, sales manager. More

They had the inventory I was looking for and a list of rebates and discounts that I qualified for. Denis was very straightforward and knowledgeable about the car. rebates and discounts that I qualified for. Denis was very straightforward and knowledgeable about the car. More

My experience working with Denis at Rusnak Thousand Oaks was excellent. He understood what I was looking for in a car and found the perfect car for me. Then, he made me a great deal and streamlined the tran was excellent. He understood what I was looking for in a car and found the perfect car for me. Then, he made me a great deal and streamlined the transaction by taking my information in advance so I did not have to spend a lot of time at the dealership. I did not feel pressured, and in the end felt that I i made the best decision. This is the gold standard for buying a car. More

Dealership is clean and dropoff was easy. I took my car in for a check engine light, car was under warranty. I never gor a follow up call or text from my service advisor. I had to constantly I took my car in for a check engine light, car was under warranty. I never gor a follow up call or text from my service advisor. I had to constantly call for updates. I brought the car in on Monday morning first thing. At the end of the day, no update. I called mid-day on Tuesday and the Advisor (Barry Taylor) tells me the part is on order, maybe I'll have the car by Friday. Would have been nice to know this on Monday. He says the dealership will arrange a rental, but an hours goes by and I hear nothing from them. Again, I have to call them to see about the rental. By Wedneaday I get an automated text with a cost rundown. I ask for a quote for the front brakes to be replaced in addition to the warranty work, but Barry never responds to this or any of my texts. I call on Thursday for an update and Barry again says he will text me with an update and a time estimate for qhen the car qill be ready Friday. He does not text or call. Finally, on Friday, I call the dealer for an update. Barry tells me the car is ready pending warranty paperwork. How long had the car been ready for pickup? Would I have even gotten a call that day? I told Barry early on that I needed my car back by Froday afternoon since I have two young children with car seats that remained in the car. Very disappointed with the lack of proactive communication. More

Overall, this was one of the best car-buying experiences I’ve ever had. I highly recommend Rusnak Volvo, especially Germano and the entire team, to anyone looking for a professional, honest, and enjoyable c I’ve ever had. I highly recommend Rusnak Volvo, especially Germano and the entire team, to anyone looking for a professional, honest, and enjoyable car-buying experience. More

I was pleasantly surprised at how easy the team was to deal with. The whole transaction was performed online and the car I wanted was delivered to my doorstep within 24 hours. Bless Konstantin his flexibi deal with. The whole transaction was performed online and the car I wanted was delivered to my doorstep within 24 hours. Bless Konstantin his flexibility. More

Dealership was nice. Eric was great. The only thing I would criticize is that for all Volvo prides itself on being "clean" they should have a recycle bin next to their re Eric was great. The only thing I would criticize is that for all Volvo prides itself on being "clean" they should have a recycle bin next to their regular trash bin for the water cans and other bottles and things that can don't need to go to the landfill. More

The dealership is very clean and impressive. I enjoy the modern feel. There was a ton of natural light and space in the showroom. There is plenty of cars to choose from in the outside area and t I enjoy the modern feel. There was a ton of natural light and space in the showroom. There is plenty of cars to choose from in the outside area and the cars were all clean, ready to be sold. My girlfriend and I enjoyed the refreshing sparkling water available in the lobby area. My salesman was extremely knowledgeable and very polite. He took the time to explain the vehicle and how its hybrid features actually work. The sales manager was very nice and offered me an amazing deal. There wasn't a need for any drawn out negotiation. The purchasing process was very efficient and smooth. Everyone was great and smiled. It was a great experience and I highly recommended this dealership. More

So helpful! Trustworthy and quick! Denis was so great helping me turn in my lease for a newer car! Trustworthy and quick! Denis was so great helping me turn in my lease for a newer car! More

Service rep was efficient, thorough and professional. Customer support was friendly and complete. Addressed our issues. Customer support was friendly and complete. Addressed our issues. More