Rusnak Volvo Cars
Pasadena, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,277 reviews
Outstanding service. Courteous employees. Friendly and courteous employees from the service advisor to the janitor who was cleaning the driveway. Car was completed as promised. I was able to Friendly and courteous employees from the service advisor to the janitor who was cleaning the driveway. Car was completed as promised. I was able to explain my needs. I was reassured with positive response. I could not be happier with the customer service from the service advisor perspective or the outstanding job which the mechanic performed. More
Outstanding service Armen went out of his way to help my girlfriend find the car she would love. She went to many dealers and she finally met Armen at Volvo Rusnak. He ha Armen went out of his way to help my girlfriend find the car she would love. She went to many dealers and she finally met Armen at Volvo Rusnak. He had her try 6 cars!!! She is picky!! She finally decided on a S60 with the Platinum package. I can't even touch the car so much she likes it!! He made her experience fantastic and I highly recommend him. He really is a good salesman. More
10000 miles update. The service was prompt, my staffer was patient and explained everything to me in detail. It was a great experience and they kept me in the loop as thi The service was prompt, my staffer was patient and explained everything to me in detail. It was a great experience and they kept me in the loop as things processed. Great experience! More
Excellent, infused with patience! Mario was thoughtful and kind, even putting up with my wife's back-and- forth pondering about options, color, etc. He gently guided us toward our pur Mario was thoughtful and kind, even putting up with my wife's back-and- forth pondering about options, color, etc. He gently guided us toward our purchase with knowledgege and finesse. We are delighted to have had him! More
Lease XC90 I appreciate the dealership giving me the complimentary 30,000 mile service even though I was out of the 3 year lease term because I was on and extend I appreciate the dealership giving me the complimentary 30,000 mile service even though I was out of the 3 year lease term because I was on and extended lease waiting for the the 2016 XC90 to arrive. More
Paul Newton is such a pleasant man. He is professional and helps you in a way that makes you know he's actually interested in your needs. He is very attentive a is such a pleasant man. He is professional and helps you in a way that makes you know he's actually interested in your needs. He is very attentive and keeps you up to date at all times on the progress of your service. He answers questions with levity and knowledge. He is a consummate service advisor. More
good service Serious and responsible patient services ,There are places where children can play,There are also coffee for you to enjoy ,Their service makes me fee Serious and responsible patient services ,There are places where children can play,There are also coffee for you to enjoy ,Their service makes me feel very happy.Thanks! More
Carfax will show almost no current information on vehicle they really have to work on communication, everyone is pretty much doing their own thing, follow up calls happen but not often. cars are priced higher they really have to work on communication, everyone is pretty much doing their own thing, follow up calls happen but not often. cars are priced higher than market value, several inconsistencies when it comes to reporting to dmv title transfers and all administrative/maintenance actions that should show on a carfax report which is standard for a lot of good dealerships. you can see for yourself when you click on the carfax for each vehicle they provide (which baffles me honestly), makes it hard to trust in my opinion. do your OWN research BEFORE making a purchase. More
Arranged appointment with Mr. Farfhid after verifying availability of vehicle with "Larry" to purchase 2011 XC60. Explained to Mr. Farfhid we were out of the area and would take 2 hours to visit showroom availability of vehicle with "Larry" to purchase 2011 XC60. Explained to Mr. Farfhid we were out of the area and would take 2 hours to visit showroom; further providing Rusnak with cell phone number Rusnak replies, "not a problem vehicle is available." Ten minutes out of dealership, contacted Mr. Farhid of our location and his reply, another couple came in and was looking at vehicle, I replied we had set up an appointment nearly 2 hours ago and he replied first come, first serve....When we showed up, 10 minutes later, the car was sold but Mr. Farfhid suggested that they, Rusnak, were running a credit check on the prospective buyer and we should stay and wait..I then ask to speak to the manager and express to him Rusnak unprofessional behavior as we had made an appointment...drove 2 hours to keep that appointment, without any call back from Rusnak, only to be used as "back-up" offer..The manager than inform us it was "against the law" to hold back a vehicle...even for a previous appointment???? In hindsight, this was probably a good thing to know Rusnak is more concerned with Rusnak satisfaction than their clients..Happy ending..made an appointment with Auto Nation of Irvin Volvo. Auto Nation kept their word and kept their appointment,and we purchased an identical vehicle for cash with less mileage, more options for just under one percent increase..I highly recommend Bob Mirza and Auto Nation Irvin Volvo...Rusnak, I would personally pass on.. More
I received a reminder postcard in December 2013 from Rusnak about an outstanding Service Campaign. In January 2014 I took my V70 into Rusnak to have the coolant line in question replaced. Paul looked Rusnak about an outstanding Service Campaign. In January 2014 I took my V70 into Rusnak to have the coolant line in question replaced. Paul looked on his computer and insisted there wasn't anything outstanding on the vehicle. I fetched their postcard with the SC number. Paul then tried to convince me it was an error by the postcard company. After I continued to insist, he did find it on his computer. But then he said it didn't apply to my model. I asked for he or his manager to give that to me in writing. He refused. By then, I'd had more than enough, and left. Besides their postcard, I'd received 2 mailings previously directly from Volvo Cars of North America in New Jersey - but unfortunately I hadn't brought them. I'll either find another dealer, or have an independent mechanic do the work. I recommend others do so as well. More