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Rusnak Volvo Cars

Pasadena, CA

4.9
1,277 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,277 reviews

August 27, 2015

Outstanding service. Courteous employees. Friendly and courteous employees from the service advisor to the janitor who was cleaning the driveway. Car was completed as promised. I was able to More

by samaan, elie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Newton Jr.
Sep 04, 2015 -

Rusnak Volvo Cars responded

Thank you so much for the positive review! I am happy to hear that your experience with us exceeded your expectations! We look forward to working with you again. - Ron W., General Manager

August 22, 2015

Outstanding service Armen went out of his way to help my girlfriend find the car she would love. She went to many dealers and she finally met Armen at Volvo Rusnak. He ha More

by Ben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armen Abramyan
Aug 27, 2015 -

Rusnak Volvo Cars responded

Thank you, Ben! So glad that we were able to help you and your girlfriend find a car that was right for her. Armen is a valued member of our team, and we are proud to have him on board. - Ron W., General Manager

August 17, 2015

10000 miles update. The service was prompt, my staffer was patient and explained everything to me in detail. It was a great experience and they kept me in the loop as thi More

by steve66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Newton Jr.
Aug 27, 2015 -

Rusnak Volvo Cars responded

Thank you, Steve! So glad to hear that your service experience with us was a positive one! We hope that you'll come back and see us again! - Ron W., General Manager

August 13, 2015

Excellent, infused with patience! Mario was thoughtful and kind, even putting up with my wife's back-and- forth pondering about options, color, etc. He gently guided us toward our pur More

by H&M1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario, from sales personnel
Aug 21, 2015 -

Rusnak Volvo Cars responded

Thank you for the 5-Star Review, and for the positive words about Mario! He's a valuable asset to the team! Congratulations on your new car! We look forward to working with you again! - Ron W., General Manager

August 06, 2015

Lease XC90 I appreciate the dealership giving me the complimentary 30,000 mile service even though I was out of the 3 year lease term because I was on and extend More

by AJPace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Johanna Iniquez , Ephrem Yohannes
Aug 12, 2015 -

Rusnak Volvo Cars responded

Thank you, AJ, for the review! We do what we can to help make our customers' experiences with us easy and exceptional! We look forward to working with you again! - Rusnak/Pasadena Volvo Management

July 29, 2015

Paul Newton is such a pleasant man. He is professional and helps you in a way that makes you know he's actually interested in your needs. He is very attentive a More

by PhilK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Newton Jr.
Jul 29, 2015 -

Rusnak Volvo Cars responded

Phil, Thank you for this high praise! It's important to us that we provide a streamlined and thorough experience throughout all of our departments. We appreciate your feedback and are grateful for the business.

July 21, 2015

good service Serious and responsible patient services ,There are places where children can play,There are also coffee for you to enjoy ,Their service makes me fee More

by daisy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Cooper
Jul 29, 2015 -

Rusnak Volvo Cars responded

Daisy, Thank you for taking a moment to share a little bit about your experience with us! We're grateful for the praise and we're glad we could make you so happy! Reviews like yours are why we are in this business.

May 30, 2015

Carfax will show almost no current information on vehicle they really have to work on communication, everyone is pretty much doing their own thing, follow up calls happen but not often. cars are priced higher More

by C70mins
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Rozett, Brittany Carvajal
Jun 15, 2015 -

Rusnak Volvo Cars responded

Thank you for taking the time to write a review, although it was difficult for us to read. At Rusnak/Pasadena Volvo, we strive to provide the best customer service, ensuring smooth communication across all dealership departments. With that being said, I hope that you will give me a call at your earliest convenience to discuss your most recent experience, so I can better address this matter internally and hopefully make amends. Again, thank you for your feedback and I look forward to speaking with you soon. Best Regards, Ron Wheeler, General Manager (626) 229-6700

February 10, 2014

Arranged appointment with Mr. Farfhid after verifying availability of vehicle with "Larry" to purchase 2011 XC60. Explained to Mr. Farfhid we were out of the area and would take 2 hours to visit showroom More

by HiDest
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mr. Farfhid
January 23, 2014

I received a reminder postcard in December 2013 from Rusnak about an outstanding Service Campaign. In January 2014 I took my V70 into Rusnak to have the coolant line in question replaced. Paul looked More

by horizon53
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Newton Jr.
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