Rusnak Volvo Cars - Service Center

Starting with making my appointment, and all the way through to driving off their lot after service, I am totally happy. Pedro set up my appointment and was extremely helpful in monitoring the servi through to driving off their lot after service, I am totally happy. Pedro set up my appointment and was extremely helpful in monitoring the service, making sure that all my concerns were addressed. He went through the repair list item by item and explained everything, even walking me into the repair area to show me physical evidence of the reason for a problem. (There was a loud whistling sound near the driver's side that was due to a couple of missing parts at the bottom of my side mirror.) Pedro is a gregarious, cheerful person who truly seems to enjoy working with people. The mechanic even found several repairs that were still under warranty, which expires in one month. I really appreciate the fact that they fixed these at no cost to me. Everyone I dealt with was very professional and polite. More

I have been coming to the dealership for many years and through 2 Volvos. In all this time, there is one bright spot consistently, and that is the service adviser Emily Denney. Emily is the kind of perso through 2 Volvos. In all this time, there is one bright spot consistently, and that is the service adviser Emily Denney. Emily is the kind of person who remembers everything about not only your car but your kids and work as well. She listens to my concerns when I bring in the car, communicates what they find, asks permission to perform the work, gives estimates of time and cost, and asks whether I need a rental or ride to the office. She goes out of her way to get repairs covered under warranty whenever possible. The work performed on my car is always greata and they are good at troubleshooting. The negative of course is that it is pricey but I feel the dealer is best while under warranty (and I have extended warranty also). There is some spotty service when calling in for appointments, but I have not experienced anything but great service from the service team. More

David Wilson is very easy to work with, very clean cut, did his job efficiently. The most I like when I bring my car to service is to see Sue Ellis. She is the star of the service department. Whenever I did his job efficiently. The most I like when I bring my car to service is to see Sue Ellis. She is the star of the service department. Whenever I went in, she would come and greet me with a friendly smile and tell the customer service that I am in. whenver she has time, she will talk to me. I enjoy each and every minute talking to her. I prefer talking to her than staying in the waiting lounge.....even though there is donuts and coffee!!! More

This is my second time coming to the same dealership. I love dealing with Emily, she is very nice and always makes sure that I am happy with the service. I am a busy mom on a go, so having a car that is we love dealing with Emily, she is very nice and always makes sure that I am happy with the service. I am a busy mom on a go, so having a car that is well taken care of is a must for me. Both times all issues/problems were resolved in a timely, satisfactory manner. My car was fixed, washed/cleaned (even under the booster seat – no car wash ever bothers to get there). Everything went out as promised. More