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Russ Darrow Chrysler Dodge Jeep RAM of Madison
Madison, WI
916 Reviews
Russ Darrow Chrysler Dodge Jeep RAM of Madison, WI, is your trusted source for new and pre-owned vehicles from Chrysler, Dodge, Jeep, and RAM. Whether you're in the market for a rugged Jeep SUV, a powerful RAM truck, or a family-friendly Chrysler sedan, we offer a wide selection to meet your needs. Our expert team is committed to providing exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle undergoes a thorough inspection to ensure quality and reliability. Visit Russ Darrow Chrysler Dodge Jeep RAM of Madison today for an unbeatable selection, competitive pricing, and exceptional service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 916 reviews
February 04, 2026
Checking in the vehicle was easy and was greeted in a very friendly and professional manner. I was kept informed during my visit there. The waiting room was clean and had nice snack offerings. I use a wh very friendly and professional manner. I was kept informed during my visit there. The waiting room was clean and had nice snack offerings. I use a wheelchair van with a side ramp and everyone made sure that I was able to get in and out of my vehicle before, and after the appointment. I can't speak highly enough of my initial experience at the dealership and with Sara in the service department. More
by john.stetter
Verified CustomerEmployees Worked With
Sarah
February 03, 2026
Our experience was positive. Parker helped us fine tune our preferences, matched us to a truck style and helped make our decision without huge difficulties. He was accessible, Parker helped us fine tune our preferences, matched us to a truck style and helped make our decision without huge difficulties. He was accessible, answered all of our questions and made the paperwork easy. More
by cscudder84
February 01, 2026
Seemed to take longer than normal. It was an hour and half for oil change It was an hour and half for oil change More
by firehawk352
January 30, 2026
Great experience. Dealership was prompt in getting my vehicle in for service. They handled the required service as well as an additional issue I was having. Communicat Dealership was prompt in getting my vehicle in for service. They handled the required service as well as an additional issue I was having. Communication was timely and clear. More
by Dvanz
Employees Worked With
Sara Pitts
January 30, 2026
Price was higher than quoted. Was told $233 but ended up being $462. Told Them I only had $400 so they knocked it down to $389.. Was told $233 but ended up being $462. Told Them I only had $400 so they knocked it down to $389.. More
by kmingus
Employees Worked With
January 28, 2026
I was told 2 different things when I had to have my car towed shortly after I bought it has 2 batteries, then yesterday when I was in there for a oil change and batteries they told me I only have 1 batter towed shortly after I bought it has 2 batteries, then yesterday when I was in there for a oil change and batteries they told me I only have 1 battery and it's under the front seat passenger side im confused because there's a battery under the hood to so I dont know if there's 2 batteries or 1 so what battery did they test yesterday. More
by sandybomkamp
Employees Worked With
January 28, 2026
This is the third vehicle I have bought from this dealership and each time The experience keeps getting better. I have a son who will be 16 soon and we will be coming here 100%. dealership and each time The experience keeps getting better. I have a son who will be 16 soon and we will be coming here 100%. More
by Millerman321
January 28, 2026
Always very professional efficient and great customer service!!!!! All the staff in the service department are top notch!!! They treat me so respectfully and kindly service!!!!! All the staff in the service department are top notch!!! They treat me so respectfully and kindly More
by abejae
