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Russ Darrow Chrysler Dodge Jeep RAM of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.6
897 Reviews
Russ Darrow Chrysler Dodge Jeep RAM of Madison, WI, is your trusted source for new and pre-owned vehicles from Chrysler, Dodge, Jeep, and RAM. Whether you're in the market for a rugged Jeep SUV, a powerful RAM truck, or a family-friendly Chrysler sedan, we offer a wide selection to meet your needs. Our expert team is committed to providing exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle undergoes a thorough inspection to ensure quality and reliability. Visit Russ Darrow Chrysler Dodge Jeep RAM of Madison today for an unbeatable selection, competitive pricing, and exceptional service!
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3502 Lancaster Dr

Madison, WI

53718

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Showing 897 reviews

January 16, 2026

The whole process went very smooth. Followup questions I had after the sale were diligently addressed. More

by Ken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Rogalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Chrysler Dodge Jeep RAM of Madison are glad to have you as a customer. Chad Ellis chad.ellis@russdarrow.com

January 14, 2026

Oil change, tire rotation, undercarriage video. We set up an appointment to investigate a small leak. More

by Mike
Recommend Dealer
Yes
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Jan 14, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Chad Ellis chad.ellis@russdarrow.com

January 13, 2026

Parker was absolutely amazing. He sold us a car in 15 minutes. Definitely has to be a record. He was professional, pleasant, kind, attentive, and even candid (not one iota of artif More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wallner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Rogalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Hembel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Chad Ellis chad.ellis@russdarrow.com

January 13, 2026

Amazing, always a good experience when I visit. Everyone is super friendly and accommodating Will be back and will refer people More

by Odjf0427
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ziegler
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Jan 14, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Chad Ellis chad.ellis@russdarrow.com

January 11, 2026

Very knowledgeable friendly & explained everything to me! He talked to me like a human being! More

by ANDYPANDA85_2
Recommend Dealer
Yes
Employees Worked With
Rob Jensen
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Jan 11, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Chad Ellis chad.ellis@russdarrow.com

January 10, 2026

Always feel like part of the Darrow service family. Never feel I'm fixing something that doesn't need to be fixed. Very honest. More

by KINGDRUMS
Recommend Dealer
Yes
Employees Worked With
Rob
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Jan 10, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chad Ellis chad.ellis@russdarrow.com

January 09, 2026

Kept in close communication. Did his best to keep costs down. Thorough examination and treatment of my Jeep. Friendly and courteous. Made me feel comfortable. Leaving my car in h More

by cobrn35
Recommend Dealer
Yes
Employees Worked With
Nate?
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Jan 09, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Chad Ellis chad.ellis@russdarrow.com

January 09, 2026

Russ Darrow does all of my major service work when I come from Indiana to visit my brother 3 or so times a year. I have my work done at Russ Darrow because they always do things right. I have had work done More

by ZUKAUSKIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Chad Ellis chad.ellis@russdarrow.com

January 08, 2026

There were some glitches in the beginning, But things were resolved and I ended up moving forward, and I am happy with the purchase!! Thank you!!! More

by DEBRAMATINAS
Recommend Dealer
Yes
Employees Worked With
Adam Odor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Odor
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Jan 08, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chad Ellis chad.ellis@russdarrow.com

January 08, 2026

I felt extremely pressured. The sales people were unorganized. I wasn't given all the info about the car. I was shuffled around. I felt very misled and the vehicle doesn't have More

by OMTIGO
Recommend Dealer
No
Employees Worked With
Adam Odor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Odor
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Jan 14, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Chad Ellis chad.ellis@russdarrow.com

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