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Russ Darrow Kia of Waukesha
Waukesha, WI
1,575 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,575 reviews
Verified Customer
August 31, 2025
Went in to have sales look for a specific model/trim versions and they were successful. versions and they were successful. More
by JR.HOLMES
August 30, 2025
Was told the service an oil change and tire rotation would be 45-60 minutes. I had to check in the car after 90 minutes and tell them I had other appointments that day. I wish there would have been any would be 45-60 minutes. I had to check in the car after 90 minutes and tell them I had other appointments that day. I wish there would have been any communication saying we’re behind. I was offered $5 for my inconvenience sorry my time is worth more than a Mc Donald’s burger. More
by DECLIINED
Employees Worked With
August 29, 2025
Scheduled appointment same day. Vehicle was ready promptly. Great first experience as Russ Darrow Kia. Vehicle was ready promptly. Great first experience as Russ Darrow Kia. More
by tyler.stanley
August 28, 2025
Terrible service experience. If you purchase a used car from this dealer. Just take it somewhere else for service. Purchased used Chevy in Dec/2024. 6 months in check engine ligh If you purchase a used car from this dealer. Just take it somewhere else for service. Purchased used Chevy in Dec/2024. 6 months in check engine light comes on. I already knew what it was from reading the ODB code. Take it in to be fixed, they proceed to “fix” or claim to “fix” something and charge me $700. Less than 24 hours and the check engine light comes back on. Take it back, they acknowledge I was just there, but after 8 hours of diagnostics, tell me more sensors and things need fixing, including what the ODB reader told me in the beginning. AND now tried to charge me approximately $1500 for more repairs. In the middle of the conversation “Caleb” tells me “This is a Chevy, we sell Kia’s” so I should understand.. this is where they lost my business. More
by DMGXXL
August 27, 2025
Everything was great. I appreciate the video showing what the problem was, along with the fix. The complimentary ride to and from work was especially convenient! I appreciate the video showing what the problem was, along with the fix. The complimentary ride to and from work was especially convenient! More
by Hexum23
Employees Worked With
August 25, 2025
I had a very good experience at the Kia Waukesha dealership..,Seth was so very helpful helping me find the right car for me. I can’t say how nice everyone was from beginning to end. dealership..,Seth was so very helpful helping me find the right car for me. I can’t say how nice everyone was from beginning to end. More
by CJ_RAMTHUN
Employees Worked With
Seth Caton
August 25, 2025
Great dealership with friendly and welcoming staff Riley Ann and Branden were amazing! Looking forward to doing more business with them in the near future Riley Ann and Branden were amazing! Looking forward to doing more business with them in the near future More
by BRICKS414
